Director of Volunteer Services/Bellevue

About NYC Health + Hospitals

Empower Every New Yorker — Without Exception — to Live the Healthiest Life Possible

NYC Health + Hospitals is the largest public health care system in the United States. We provide essential outpatient, inpatient and home-based services to more than one million New Yorkers every year across the city’s five boroughs. Our large health system consists of ambulatory centers, acute care centers, post-acute care/long-term care, rehabilitation programs, Home Care, and Correctional Health Services. Our diverse workforce is uniquely focused on empowering New Yorkers, without exception, to live the healthiest life possible.

At NYC Health + Hospitals, our mission is to deliver high quality care health services, without exception. Every employee takes a person-centered approach that exemplifies the ICARE values (Integrity, Compassion, Accountability, Respect, and Excellence) through empathic communication and partnerships between all persons.

Job Description

Under general supervision, directs, administers and coordinates the operations of a volunteer services department which is utilized on a collateral basis or auxiliary basis within the Corporation’s hospitals and health care centers.

General Tasks And Responsibilities Will Include

• Develops and promulgates operating policies, procedures and guidelines for adherence to broad objectives of volunteer/non-employee services department.
• Recruits, interviews, selects and assigns volunteers and non-employees.
• Develops formal orientation courses for volunteers and non-employees.
• Establishes standards of performance, sets priorities and evaluates volunteer/non-employees in the performance of their duties.
• Reviews and evaluates volunteer/non-employee service operations to determine if functional activities are smoothly integrated within the overall operational programs of the health care facility; makes appropriate changes in conformity with hospital standards.
• Develops new programs to broaden the placement and contribution of volunteers/non-employees throughout the hospital.
• Coordinates the volunteer/non-employee services with those of other hospital organizational units by conferring with hospital department heads and community agencies for the specific type of services needed and makes appropriate services and staff available accordingly.
• Serves as a mediator between staff and volunteers/non-employees.
• Confers on budgetary and related matters including policy issues and activities of department
• Maintains liaison with hospital key officials, community agencies and other hospital services to exchange information of mutual benefit.
• Participates in meetings and conferences at hospital and with community agencies.
• Prepares activity reports and special studies governing the scope of activities.
• May assist auxiliary committee through provision of supportive and publicity services in its operations.

Minimum Qualifications

• A Baccalaureate Degree from an accredited college or university in Public Administration, Personnel Administration, Public Health, Health Care Specialization, or Psychology or equivalent discipline; and,
• Two years experience in health and medical service administration or management and functions in a managerial or supervisory capacity; or,
• A satisfactory equivalent combination of education, training and experience.

NYC Health + Hospitals