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Singtel is Asia’s leading communications technology group, operating in one of the world’s fastest growing and most dynamic regions. Together with Optus and our regional associates Airtel, AIS, Globe and Telkomsel, we have a presence in 21 countries. Besides core telecom services, we provide an extensive range of digital solutions. This includes cloud, cyber security and digital advertising to enterprises as well as entertainment and mobile financial services to millions of consumers.

At Singtel, we believe in the strength of a vibrant, diverse and inclusive workforce where backgrounds, perspectives and life experiences of our people help us innovate and create strong connections with our customers. We strive to ensure all our people practices are non-discriminatory and provide a fair, performance-based work culture that is diverse, inclusive and collaborative.

*** This is a remote position for candidates in San Francisco Bay area only.

Purpose of the Job

  • Develop new and existing business
  • Generate new revenue from Fortune 100 companies to meet an assigned annual sales quota
  • Manage customer relationships to ensure customer satisfaction in order to increase sales revenue
  • Manage key accounts and develop long term business relationships with customers

Key Responsibilities

  • Aggressively generate and pursue sales leads to develop new sources of revenue from corporate customers to meet or exceed annual quota
  • Respond to telecommunication requirements and IT related inquiries from potential corporate and international customers
  • Manage all stages of the sales cycle including developing leads through cold-calling, qualifying prospects, customized proposal development, contract negotiation, and project implementation
  • Follow through with all internal post-sales processes, including submitting paperwork for all order processes, coordinating to ensure services are turned up in a timely manner and any other post-sales issues (i.e. billing, collection etc); work with various individuals across departments to ensure delivery of results
  • Provide exceptional customer experience for prospects and clients to develop long term business opportunities
  • Complete annual strategic sales action plans
  • Forecast business as required by management in order to ascertain demand for products and services
  • Support Singtel Global Offices (SGO) customers in Singapore
  • Provide competitive market feedback on a regular basis in order to ensure Singtel’s products remain competitive in the marketplace
  • Propose business and telecommunication solutions
  • Assess client’ s existing and future requirements
  • Deliver formal customer presentations
  • Write and present customer proposals
  • Evaluate and select vendors
  • Negotiate with customers at the senior management / director levels

Qualifications

  • Bachelor’s Degree from an accredited university in International Business or a related field. Advanced degree is a plus.
  • A minimum of 2 years experience in enterprise level B2B sales and account management
  • Knowledge on telecommunication network including voice, data, WAN, datacentre and network infrastructure technologies
  • Knowledge on ICT technologies and services including unified communications, video conference, IT security, network optimization, cloud etc
  • Understanding of managed services competition and market landscape
  • Self-drive, energetic, resourceful, creative and practice good leadership
  • Ability to project strong and positive image of self and company
  • Legal knowledge in contracting is a plus
  • MNC experience is a plus
  • Finance knowledge is a plus

Singtel is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religious creed, sex (including pregnancy), gender, national origin, citizenship, ancestry, age, physical or mental disability, military status, status as a veteran or disabled veteran, sexual orientation, gender identity or expression, marital or family status, genetic information, medical condition, or any other basis protected by applicable federal, state, or local law, ordinance, or regulation.

Singtel

Singtel is Asia’s leading communications technology group, operating in one of the world’s fastest growing and most dynamic regions. Together with Optus and our regional associates Airtel, AIS, Globe and Telkomsel, we have a presence in 21 countries. Besides core telecom services, we provide an extensive range of digital solutions. This includes cloud, cyber security and digital advertising to enterprises as well as entertainment and mobile financial services to millions of consumers.

At Singtel, we believe in the strength of a vibrant, diverse and inclusive workforce where backgrounds, perspectives and life experiences of our people help us innovate and create strong connections with our customers. We strive to ensure all our people practices are non-discriminatory and provide a fair, performance-based work culture that is diverse, inclusive and collaborative.

*** This is a remote position for candidates in Denver Metropolitan Area only.

Purpose of the Job

  • Develop new and existing business
  • Generate new revenue from Fortune 100 companies to meet an assigned annual sales quota
  • Manage customer relationships to ensure customer satisfaction in order to increase sales revenue
  • Manage key accounts and develop long term business relationships with customers

Key Responsibilities

  • Aggressively generate and pursue sales leads to develop new sources of revenue from corporate customers to meet or exceed annual quota
  • Respond to telecommunication requirements and IT related inquiries from potential corporate and international customers
  • Manage all stages of the sales cycle including developing leads through cold-calling, qualifying prospects, customized proposal development, contract negotiation, and project implementation
  • Follow through with all internal post-sales processes, including submitting paperwork for all order processes, coordinating to ensure services are turned up in a timely manner and any other post-sales issues (i.e. billing, collection etc); work with various individuals across departments to ensure delivery of results
  • Provide exceptional customer experience for prospects and clients to develop long term business opportunities
  • Complete annual strategic sales action plans
  • Forecast business as required by management in order to ascertain demand for products and services
  • Support Singtel Global Offices (SGO) customers in Singapore
  • Provide competitive market feedback on a regular basis in order to ensure Singtel’s products remain competitive in the marketplace
  • Propose business and telecommunication solutions
  • Assess client’ s existing and future requirements
  • Deliver formal customer presentations
  • Write and present customer proposals
  • Evaluate and select vendors
  • Negotiate with customers at the senior management / director levels

Qualifications

  • Bachelor’s Degree from an accredited university in International Business or a related field. Advanced degree is a plus.
  • A minimum of 2 years experience in enterprise level B2B sales and account management
  • Knowledge on telecommunication network including voice, data, WAN, datacentre and network infrastructure technologies
  • Knowledge on ICT technologies and services including unified communications, video conference, IT security, network optimization, cloud etc
  • Understanding of managed services competition and market landscape
  • Self-drive, energetic, resourceful, creative and practice good leadership
  • Ability to project strong and positive image of self and company
  • Legal knowledge in contracting is a plus
  • MNC experience is a plus
  • Finance knowledge is a plus

Singtel is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religious creed, sex (including pregnancy), gender, national origin, citizenship, ancestry, age, physical or mental disability, military status, status as a veteran or disabled veteran, sexual orientation, gender identity or expression, marital or family status, genetic information, medical condition, or any other basis protected by applicable federal, state, or local law, ordinance, or regulation.

Singtel

Singtel is Asia’s leading communications technology group, operating in one of the world’s fastest growing and most dynamic regions. Together with Optus and our regional associates Airtel, AIS, Globe and Telkomsel, we have a presence in 21 countries. Besides core telecom services, we provide an extensive range of digital solutions. This includes cloud, cyber security and digital advertising to enterprises as well as entertainment and mobile financial services to millions of consumers.

At Singtel, we believe in the strength of a vibrant, diverse and inclusive workforce where backgrounds, perspectives and life experiences of our people help us innovate and create strong connections with our customers. We strive to ensure all our people practices are non-discriminatory and provide a fair, performance-based work culture that is diverse, inclusive and collaborative.

*** This is a remote position for candidates in Sacramento Metropolitan Area only.

Purpose of the Job

  • Develop new and existing business
  • Generate new revenue from Fortune 100 companies to meet an assigned annual sales quota
  • Manage customer relationships to ensure customer satisfaction in order to increase sales revenue
  • Manage key accounts and develop long term business relationships with customers

Key Responsibilities

  • Aggressively generate and pursue sales leads to develop new sources of revenue from corporate customers to meet or exceed annual quota
  • Respond to telecommunication requirements and IT related inquiries from potential corporate and international customers
  • Manage all stages of the sales cycle including developing leads through cold-calling, qualifying prospects, customized proposal development, contract negotiation, and project implementation
  • Follow through with all internal post-sales processes, including submitting paperwork for all order processes, coordinating to ensure services are turned up in a timely manner and any other post-sales issues (i.e. billing, collection etc); work with various individuals across departments to ensure delivery of results
  • Provide exceptional customer experience for prospects and clients to develop long term business opportunities
  • Complete annual strategic sales action plans
  • Forecast business as required by management in order to ascertain demand for products and services
  • Support Singtel Global Offices (SGO) customers in Singapore
  • Provide competitive market feedback on a regular basis in order to ensure Singtel’s products remain competitive in the marketplace
  • Propose business and telecommunication solutions
  • Assess client’ s existing and future requirements
  • Deliver formal customer presentations
  • Write and present customer proposals
  • Evaluate and select vendors
  • Negotiate with customers at the senior management / director levels

Qualifications

  • Bachelor’s Degree from an accredited university in International Business or a related field. Advanced degree is a plus.
  • A minimum of 2 years experience in enterprise level B2B sales and account management
  • Knowledge on telecommunication network including voice, data, WAN, datacentre and network infrastructure technologies
  • Knowledge on ICT technologies and services including unified communications, video conference, IT security, network optimization, cloud etc
  • Understanding of managed services competition and market landscape
  • Self-drive, energetic, resourceful, creative and practice good leadership
  • Ability to project strong and positive image of self and company
  • Legal knowledge in contracting is a plus
  • MNC experience is a plus
  • Finance knowledge is a plus

Singtel is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religious creed, sex (including pregnancy), gender, national origin, citizenship, ancestry, age, physical or mental disability, military status, status as a veteran or disabled veteran, sexual orientation, gender identity or expression, marital or family status, genetic information, medical condition, or any other basis protected by applicable federal, state, or local law, ordinance, or regulation.

Singtel

If you are passionate about creating outstanding relationships, exceeding expectations, enjoy working in a close-knit team environment, and thrive in leadership and client-facing roles, we would love to hear from you!!

 

Exclaim is a leading creative services agency located in Palatine.   We create outstanding marketing, digital, event, and video solutions for formidable brands that seek effective strategies and deliverables that engage, excites, and entertains audiences. For over 30 years, we’ve grown long-term relationships with clients, employees, partners, and our community because of our strong value-based culture.

 

We are seeking a highly skilled and talented leader to join our dynamic creative agency. As an Account Manager, you will play a vital role in building and nurturing relationships with our clients, ensuring their needs are met, and their creative projects are executed flawlessly. Your exceptional communication, organization, and problem-solving skills will be instrumental in managing client expectations and collaborating with creative and production teams to deliver exceptional results.

 

Client Relationship Management:

  • Serve as the primary point of contact for assigned clients, fostering strong relationships built on trust and effective communication.
  • Gain a deep understanding of clients’ business objectives, target audience, and industry landscape to effectively develop and execute strategies and tactics.
  • Conduct regular meetings, presentations, and status updates to ensure alignment and address any concerns.

 

Client Strategy and Consultation:

  • Identify opportunities for client optimization and growth, align with clients’ business objectives.
  • Develop comprehensive marketing and/or campaign plans and present them to clients, highlighting key strategies and tactics.

 

Client Retention and Growth:

  • Proactively identify opportunities to upsell and expand services to assigned clients.
  • Address client concerns and resolve any issues in a timely and professional manner.
  • Proactively seek new business opportunities by networking, attending industry events, and building relationships with potential clients.
  • Collaborate with the business development team to prepare proposals, pitch creative ideas, and participate in client presentations.

 

Performance Tracking and Reporting:

  • Define key performance indicators (KPIs) and measurement frameworks and track initiative/project performance and success.
  • Analyze initiative/project data, generate insights, and provide actionable recommendations to improve marketing effectiveness.
  • Prepare regular performance reports, highlighting achievements, areas of improvement, and future opportunities.

 

Project Management and Execution:

  • Collaborate with production and creative teams, including creative directors, art directors, executive producers, producers, and other production specialists, to ensure timely and high-quality delivery of creative projects.
  • Define project scopes, objectives, and deliverables, ensuring alignment with clients’ goals, deadlines, and budgets.
  • Monitor project progress, identify potential issues, and proactively resolve them to ensure successful project(s) execution.
  • Prepare and deliver comprehensive project progress reports, highlighting key milestones, deliverables, and budgetary aspects.
  • Provide clients with clear and concise updates on project timelines, changes, and potential impacts.

 

Requirements:

  • Bachelor’s degree in marketing, communications, or a related field (or equivalent work experience).
  • Proven experience as a client manager/account manager or a similar client-facing role within a creative services agency.
  • Strong understanding of creative processes and marketing strategies.
  • Strong experience with digital, event, video, and marketing deliverables. 
  • Excellent interpersonal and communication skills, with the ability to build rapport, negotiate, and effectively convey ideas to clients and internal teams.
  • Exceptional project management and organizational abilities, with keen attention to detail.
  • Ability to thrive in a fast-paced, deadline-driven environment while managing multiple client accounts simultaneously.
  • Strong problem-solving and critical thinking skills, with the ability to think creatively and find solutions to challenges.
  • Proficiency in project management tools, CRM systems, and collaboration platforms.
  • A passion for creativity, innovation, and delivering exceptional client service.

Exclaim Inc

$$$

About ASCAP

The American Society of Composers, Authors and Publishers (ASCAP) is a membership association of more than 900,000 songwriters, composers and music publishers, and represents some of the world’s most talented music creators. Founded and governed by songwriters and composers, it is the only performing rights organization in the U.S. that operates as a not-for-profit. ASCAP licenses a repertory of over 18 million musical works to hundreds of thousands of businesses that use music, including streaming services, cable television, radio and satellite radio and brick and mortar businesses such as retail stores, hotels, clubs, restaurants and bars. ASCAP collects the licensing fees; identifies, matches and processes trillions of performances every year; and returns nearly 90 cents of every dollar back to its members as royalties. The ASCAP blanket license offers an efficient solution for businesses to legally perform ASCAP music while respecting the right of songwriters and composers to be paid fairly. ASCAP puts music creators first, advocating for their rights and the value of music on Capitol Hill, driving innovation that moves the industry forward, building community and providing the resources and support that creators need to succeed in their careers. Learn more and stay in touch at www.ascap.com, on Twitter and Instagram @ASCAP and on Facebook.

# # #

Job Overview

This position is integral to the Strategy and Development team, which is responsible for the growth and competitive strategy of ASCAP, as well as for business development, product development, strategic partnerships, alliances / joint ventures, data strategy, administration services, and other key business functions. This position is based in New York City and reports directly to the Senior Vice President of Strategy and Business Development.

This person will provide research and analytical support in forming ASCAP’s strategic goals, and assist with the sourcing, development, and management of external partnerships in support of those goals. This position also has a key role in facilitating collaboration and execution of cross-functional strategic initiatives and will interact with all levels of management across the organization. This highly visible role offers an incredible opportunity to drive tangible change in a dynamic environment as well as effect positive change within the music industry. We are looking for an impact-driven team player, excited about developing a diverse set of strategic capabilities at the intersection of music, media, data, and technology.

Areas Of Responsibility/ Accountability

  • Analyze industry trends, competitive landscape, growth opportunities and internal performance to help shape ASCAP’s strategy
  • Undertake analyses to drive key strategic decisions, growth initiatives and business development opportunities
  • Help prepare presentation materials for use with senior management and Board of Directors
  • Identify process improvement opportunities and work with relevant stakeholder to recommend solutions
  • Support the development and management of the ASCAP Lab as well as the ASCAP Wellness Program, two strategic initiatives managed by the Strategy and Business Development Team
  • Support development of strategic opportunities and negotiations with external parties (e.g., data, technology and/or media companies)
    • Evaluate new opportunities and manage the vetting of inbound business proposals and inquiries
    • Liaise with external parties, ASCAP’s legal department, and other ASCAP stakeholders to drive contract negotiations
    • Prepare analyses in support of negotiations and develop recommendations for presentation to key stakeholders
    • Develop ongoing analyses to monitor and measure the health of existing partnerships

Qualifications And Requirements

  • 3-5 years’ experience from any combination of the following: top-tier management consulting firm, investment banking, and/or private equity firm; alternatively, or additionally, prior experience within corporate development, business development or strategy groups within traditional media, digital media companies or relevant start-ups will also be strongly considered
  • MBA strongly preferred but not required
  • Passion for the music and/or entertainment industries, new digital trends and technologies as well as a desire to make a positive impact on behalf of music creators
  • Knowledge of the media ecosystem and comfortable researching and analyzing developments in technology
  • Strong project manager with the ability to structure goals and follow through with internal and external parties
  • Strong problem solving and analytical capabilities with strong attention to detail
  • Proven ability to lobby stakeholders toward outcomes that positively impact a project or organization
  • Strong Microsoft PowerPoint skills and the ability to tailor messages for executive audiences
  • Strong Microsoft Excel financial modeling skills required
  • Excellent verbal and written communication skills
  • Able to thrive under shifting strategic priorities

These Health Care And Financial Plan Options Include The Following

Besides providing a unique and dynamic work environment, there are a few other reasons you should consider ASCAP in your career planning. We also offer generous benefit options that are comprehensive and provide the flexibility that most employees want and need.

  • A choice of either network only provider medical and dental plans or more flexible medical and dental plans where you can see providers in or out-of-network
  • Vision plan that offers both in and out- of network provider options
  • Immediate eligibility for 401(k) participation with an employer provided match
  • An additional Employer paid retirement savings program regardless of your participation in the 401(k) Plan
  • Generous time-off policy
  • Health care and dependent care flexible spending accounts
  • Short term disability Insurance / salary continuation and Long term disability insurance
  • Company provided basic life and accidental death and dismemberment insurance
  • Supplemental and dependent life insurance options

Please be aware that ASCAP is not a nut-free or other allergen-free workplace.

As a condition of employment, ASCAP requires all employees to be fully vaccinated (including a first booster, when eligible) against COVID-19. ASCAP will make reasonable accommodations for those who are unable to obtain a COVID-19 vaccination, where required by federal, state and local law, and in accordance with ASCAP’s policies.

ASCAP is an equal opportunity employer. All ASCAP employment decisions are made on the basis of individual qualifications and performance and not on the basis of race, national origin, ethnicity, sex, age, marital status, sexual orientation or preference, gender identity, genetic information, disability, handicap, color, creed, religion, veteran status, or any characteristic protected by applicable federal, state or local laws.

Occasional travel for in-person meetings may be required.

The anticipated base salary range for this position is $100,000 to $120,000 and will be determined on an individualized basis depending on several factors that are unique to each candidate including geographic location (due to differences in the cost of labor), skills, education and prior relevant experience.

Compensation: From $100,000.00 to $120,000.00 per year
ASCAP

Job description

We are seeking a Senior Client Services Manager to join our team of high-energy live events professionals, this is a sales position for someone with years of experience in audiovisual rental quoting and live audiovisual production, such as touring, music festivals, corporate general sessions, etc. You must possess a strong working knowledge (sales focused) of AV equipment, including Consoles, Line Arrays, Profile Fixtures, Broadcast Cameras, LED Walls, Truss Structures, Mobile Stages, etc.

WHO IS AV VEGAS?

AV Vegas is a Las Vegas, NV based event production company specializing in live entertainment, corporate audiovisual, sound, lighting, video, staging, and backline rentals. Our customers are regularly requesting custom quotes for their special events and we need you to help us convert those requests into sales at our Las Vegas Office!

As a rental house, we send out well-maintained gear on demand. As a production house, we own, design, build, and operate one-of-a-kind events. We specialized in taking on unique challenges that make for awesome moments of unparalleled job satisfaction. Our area of operation includes the Las Vegas metro area, Laughlin, Nevada, other outlying cities, and occasional events in Utah or California. We are a locally focused company so this position is a good fit for someone who wants to stay close to home!

JOB DESCRIPTION

The Senior Client Services Manager’s primary responsibility will be to grow and maintain a portfolio of clients thru delivering the highest level of client satisfaction and retention possible, with a focus on some of our largest customers and highest profile events. The focus of the Client Services Manager should be on actively pursuing new business, closing sales, and providing high levels of customer service and proactive communication to existing clients and the internal team as well as driving the overall execution of internal sales processes. Internal processes will begin with the development of new business, order approval process and continue through the successful execution on show-site by our team of technicians and production managers. Client referrals will also be an expectation of this role as the Client Services Manager will be highly visible to customers. A secondary responsibility of the Senior Client Services Manager will be to mentor Junior CSM’s and PM’s, sharing your experience and knowledge with those who are getting into this exciting industry.

QUALIFICATIONS

  • A strong understanding of the AV Industry with at least 3 years experience working directly with audio visual equipment in Concerts, General Sessions, Breakout Rooms, Live Events, Special Events with at least 5,000 – 100,000+ attendees in both the high-end Corporate Event and Convention
  • Must know how to work with Touring companies and their riders to ensure proper setups and accurate proposals
  • Must possess a strong technical working knowledge of equipment that will establish credible and respected leadership of the technical crew, including Consoles, Line Arrays, Profile Fixtures, Broadcast Cameras, Mobile Stages, and more.
  • Strong negotiation skills are necessary to close sales with a wide range of budgets.
  • Ability to work as part of a team, understand clients’ perspective and have excellent organizational and multitasking skills.
  • Administrative skills are a high priority and should include professional writing skills, effective use of business tools, and excellent written and phone communication skills are necessary.
  • Must possess superior customer service skills in order to work well with both internal and external customers.
  • Skills should include planning, organization, self-motivation, responsibility, dependability, adaptability, ability to problem solve and communicate effectively. Ability to manage multiple tasks simultaneously, and effectively handle stressful situations. Strong interpersonal skills; and the ability to work with diverse groups.

DUTIES AND RESPONSIBILITIES (include but are not limited to)

  • Act as liaison between client and internal teams
  • Act as primary point of contact for key sales opportunities
  • Lead the building of proposals and RFP responses
  • Read technical drawings and band riders, then generate accurate proposals for these events.
  • Maintain accurate and well-organized communications
  • Maintain timely response and delivery of sales quotations
  • Ensure orders move smoothly through internal approval process
  • Track the sales process inside our CRM system
  • Ensure that each client’s needs and goals are clearly communicated and represented
  • Ensure consistent high levels of Client Satisfaction and Retention for assigned portfolio
  • Solicit and receive constant feedback from client on level of satisfaction, areas for improvement and areas of success
  • Constructively share feedback with internal teams on a consistent and real-time basis
  • Work with Sales, Marketing, Creative, Operations and Accounting to ensure proper execution of internal processes that result in high client satisfaction and retention
  • Attend in-person client/site visits as necessary
  • Make any changes needed to order before, during or after show that effect invoice
  • Work with Accounting and Operations team post-show to ensure a timely and accurate invoice is produced to client
  • Work closely with all internal departments and individuals to deliver the highest level of profitability on every event
  • Review every order at least 1 week prior to the event to ensure it is complete and accurate while also maximizing the use of internal inventory and people
  • Work with Operations to identify additional savings opportunities that maintain the highest level of quality
  • Revise orders based upon client changes/adds and distribute new budget to the Client and/or Sales Director
  • Maintain on-site presence at shows when required or appropriate
  • Travels to be on-site from set-up through strike for all Convention Services events to ensure the highest client satisfaction through face-to-face contact
  • Travels to be on-site for a predetermined time period for key or unique Corporate
  • Events to ensure the highest client satisfaction through face-to-face contact
  • Act as primary point of contact for client when on-site
  • Take and post job site photos on company social media accounts
  • Create adequate backup plans for client contact coverage for instances where it is not possible to be on-site
  • Help build/revise orders for proposals as necessary to ensure timely and accurate quotes are delivered to each client
  • Interact with prospect to build relationship along-side the assigned PM to minimize transition needed once the business is confirmed
  • Create Post-Show Report for Client on all shows
  • Report to consist of both positive and negative results from show and contain feedback from client
  • Review report with any appropriate parties (including client when appropriate)

DESIRED COMPUTER SKILLS

  • Standard team tools include: Flex Rental Solutions (Flex 5), Google Workspace, Slack, ZohoCRM, Gmail, Outlook

COMPENSATION

  • Salary (DOE & Revenue) $75,000 – $120,000/yr
  • Generous Discretionary Bonuses

BENEFITS

  • Health, Dental, & Vision insurance (Company pays 75%)
  • Retirement plan 100% company funded
  • Generous Paid Vacation (starts 90 days after hire date)
  • Sick time is routinely approved (within reason) and does not affect PTO balance
  • Slushy Machine in the summertime (exactly what you’ve always wanted)
  • Raiders’ Home Game Tickets 😉
  • We are a “small” business that does BIG events, at AV Vegas you will work with peers, managers, & owners who work full time, love production, and respect you as a person and not just a number.

Benefits:

  • 100% Company Funded Profit Sharing Plan
  • Dental insurance
  • Health insurance
  • Life insurance
  • Paid time off
  • Vision insurance

AV Vegas Productions

Norfolk’s premier hospitality and entertainment district is a central place where you can hang out, dine and relax with your whole family. Waterside District features the best of national, regional and local restaurants and offers live music, festivals and more. Located in the heart of the central business district and adjacent to the City of Norfolk’s world-class waterfront and festival site, Waterside District is a central gathering place for local residents and visitors.

Manager Responsibilities include, but are not limited to:

  • Ensure compliance with standards of service and operating procedures.
  • Adhere to federal, state and local regulations concerning health safety or other compliance requirements.
  • Supervise day-to-day activities of one or more food and/or beverage outlets or assigned portion of the operation.
  • Plan and organize work.
  • Communicate and enforce policies and procedures.
  • Recommend and/or initiate salary, disciplinary, or other staffing-related actions in accordance with company rules and policies.
  • Alert management of potentially serious issues.
  • Ensure all staff is properly trained and certified and have the tools and equipment needed to effectively carry out their job functions.
  • Ensure guests are greeted upon arrival. Respond appropriately to guest complaints. Establish and implement appropriate service recovery guidelines in order to ensure total guest satisfaction.
  • Assist with creating innovative programs and promotions to market special menu items, increase sales, and increase guest patronage. Assist in the development and implementation of new menus and local food and beverage marketing programs, and participate in and maintain system-wide food and beverage marketing programs.
  • Assist in monitoring performance of the restaurant through analysis of guest feedback and financial results. Initiate corrective action as needed.
  • Maintain procedures to (1) ensure the security and proper storage of restaurant inventory, and equipment, (2) ensure the security of monies, credit and financial transactions, (3) replenish supplies, inventory, uniforms, etc. in a timely and efficient manner, and (4) to minimize waste and control costs. Participate in taking inventories.
  • Achieve budgeted revenues, control expenses and labor costs, and maximize profitability within all areas of the food and beverage outlet(s). Assist in preparation of the annual operating budget which supports the overall objectives of the food and beverage outlet(s).
  • Ensure that all restaurant equipment (coffee and soda machines, registers, etc.) are in proper operational condition and cleaned on a regular basis.
  • Ensure that all restaurant facilities are cleaned, vacuumed, and properly stocked according to anticipated business volumes.
  • May coordinate special events scheduled for the venue.

Manager Qualifications

  • High school diploma or equivalent and at least 1-2 years restaurant management experience in a full service restaurant/nightclub or similar setting.
  • Hospitality Management Degree or some college preferred.
  • Must speak fluent English, other languages preferred.

The Manager position requires the ability to perform the following:

  • Communication skills are utilized a significant amount of time when interacting with others; demonstrated ability to interact with guests, employees and third parties that reflects highly on the facility, the brand and the Company.
  • Reading and writing abilities are utilized often when completing paperwork and management reports, ordering and receiving inventory, and giving and receiving instructions.
  • Mathematical skills, including basic math, budgeting, profit/loss concepts, percentages, and variances are utilized frequently.
  • Problem solving, reasoning, motivating, organizational and training abilities are used often.
  • Alcohol awareness certification and/or food service permit or valid health/food handler card as required by local or state government agency.
  • May be required to work nights, weekends, and/or holidays.
  • Carrying or lifting items weighing up to 75 pounds.
  • Moving about the outlet(s) safely and efficiently.
  • Handling food, objects, products and utensils.
  • Bending, stooping, and kneeling.
  • May be required to work nights, weekend and/or holidays.

Live! Hospitality & Entertainment

Description

Sports & Social Bethesda is a one-of-a-kind sports bar and social lounge. The 10,000-square-foot location will have plenty of TV screens for fans to watch games, outfitted with state-of-the-art AV technology, the space will boast an impressive LED display showing multiple games and sporting events at once. Sports & Social will offer guests an elevated dining and beverage experience including made-from-scratch menu items and curated cocktails, live music and special events several days a week, as well as a wide variety of interactive social games for everyone to enjoy.

Assistant General Manager Responsibilities include, but are not limited to:

  • Control the day-to-day operations of the venue within the policies and guidelines set forth by the company, including the assurance of appropriate levels of staffing.
  • Maintain a professional company image, including restaurant and bar cleanliness, proper uniforms and appearance standards.
  • Control Profit & Loss by following cash control/security procedures, maintaining inventory, managing labor, reviewing financial reports and taking appropriate actions to include maintaining appropriate stock of liquor, beer and other bar or restaurant products.
  • Maintain cost of goods sold, nightly comps, nightly recap reports and safe audits by overseeing inventory counts.
  • Respond to customer service needs to provide the highest standards of service.
  • Assist the General Manager in the management of third-party vendor contracts.
  • Complete financial and personnel/payroll related administrative duties accurately, on time and in accordance with company policies.
  • Recruit, interview and hire supervisory and hourly team members; train, supervise and motivate; take disciplinary action and terminate supervisory and hourly team members when necessary.
  • Train employees, as assigned, in an ongoing basis.
  • Ensure a safe working and guest environment to reduce the risk of injury and accidents.
  • Manage all third-party entertainment vendors, as well as Entertainment Director, if applicable.
  • Assists with ensuring the daily deposits have been deposited, safe counts conducted and venue’s cash is secured at all times.

Assistant General Manager Qualifications

  • High School Diploma or GED; College degree preferred.
  • Must have 1-3 years leadership experience in a fast paced hospitality food and beverage environment and have proven ability to thrive in such environment.
  • Good people management skills, communication and listening skills.
  • Proven ability to lead a team and communicate efficiently, both verbally and in writing.
  • Must be flexible and adaptable to change.
  • Demonstrated time management and organizational skills.
  • Must be internally motivated and detail oriented and have a passion for teaching others.
  • Exceptional time management and organization skills.
  • Ability to work evenings, weekends and holidays.
  • Must be at least 21 years of age.

The Assistant General Manager position requires the ability to perform the following:

  • Moving safely and efficiently about the facilities.
  • Carrying or lifting items weighing up to 75 pounds.
  • Handling food, objects, products, and utensils.
  • Bending, stooping, kneeling.

Live! Hospitality & Entertainment

Kansas City Live! is a vibrant and bustling entertainment district located in the heart of downtown Kansas City. Known for its lively atmosphere and diverse range of activities, Kansas City Live! offers an exciting array of restaurants, bars, and live music venues. Whether you’re looking to enjoy a delicious meal, grab a drink with friends, or dance the night away to live music, this dynamic district has something for everyone.

We are looking for a General Manager to join our team. This role will over see 3 venues which include McFadden’s, Pizza Bar, and Living Room.

General Manager Responsibilities include, but are not limited to:

  • Control the day-to-day operations of the venue within the policies and guidelines set forth by the company.
  • Maintain a professional company image, including restaurant and bar cleanliness, proper uniforms and appearance standards.
  • Manage service contracts with outside vendors, including consulting agreements, including all third-party entertainment vendors, as well as Entertainment Director if applicable.
  • Preparation of Ops Statements and other financial disclosures and taking appropriate actions.
  • Control Profit & Loss by following cash control/security procedures, maintaining inventory, managing labor, reviewing financial reports and taking appropriate actions to include maintaining appropriate stock of liquor, beer and other bar or restaurant products.
  • Ensure the daily deposits have been deposited, safe counts conducted and venue’s cash is secured at all times.
  • Maintain cost of goods sold, nightly comps, nightly recap reports and safe audits by overseeing inventory counts.
  • Respond to customer service needs to provide the highest standards of service.
  • Complete financial and personnel/payroll related administrative duties accurately, on time and in accordance with company policies.
  • Recruit, interview and hire team management members; train, supervise and motivate; take disciplinary action and terminate team management members when necessary.
  • Ensure all staff is properly trained and have the tools and equipment needed to effectively carry out their job functions.
  • Ensure a safe working and guest environment to reduce the risk of injury and accidents.
  • Representing the venue in a professional manner to the community-at-large, including local businesses, civic organizations, and media.

General Manager Qualifications

  • High School Diploma or GED required; 4 year college degree or equivalent with course work in restaurant management, preferred.
  • At least 5 years’ experience in restaurant/nightclub management, multi-unit management a plus, and have proven ability to thrive in such environment.
  • Must speak fluent English, other languages preferred.
  • Good people management skills, communication and listening skills.
  • Proven ability to lead a team and communicate efficiently, both verbally and in writing.
  • Must be flexible and adaptable to change.
  • Demonstrated time management and organizational skills.
  • Must be internally motivated and detail oriented and have a passion for teaching others.
  • Exceptional time management and organization skills.
  • Ability to work a flexible work schedule to include evenings, weekends and holidays.
  • Must be at least 21 years of age.

The General Manager position requires the ability to perform the following:

  • Carrying or lifting items weighing up to 75 pounds.
  • Moving about the venue safely and efficiently.
  • Handling food, objects, products and utensils.
  • Bending, stooping and kneeling.

Live! Hospitality & Entertainment

Description:

Sports & Social Bethesda is a one-of-a-kind sports bar and social lounge located in the Pike & Rose Development. The 7,700-square-foot location will have plenty of TV screens for fans to watch games, including an 18-foot LED display showing multiple games and sporting events at once along with a 2,000-square-foot outdoor patio. Sports & Social will offer guests an elevated dining and beverage experience including made-from-scratch menu items and curated cocktails, live music and special events several days a week, as well as a wide variety of interactive social games for everyone to enjoy.

General Manager Responsibilities include, but are not limited to:

  • Control the day-to-day operations of the venue within the policies and guidelines set forth by the company.
  • Maintain a professional company image, including restaurant and bar cleanliness, proper uniforms and appearance standards.
  • Manage service contracts with outside vendors, including consulting agreements, including all third-party entertainment vendors, as well as Entertainment Director if applicable.
  • Preparation of Ops Statements and other financial disclosures and taking appropriate actions.
  • Control Profit & Loss by following cash control/security procedures, maintaining inventory, managing labor, reviewing financial reports and taking appropriate actions to include maintaining appropriate stock of liquor, beer and other bar or restaurant products.
  • Ensure the daily deposits have been deposited, safe counts conducted and venue’s cash is secured at all times.
  • Maintain cost of goods sold, nightly comps, nightly recap reports and safe audits by overseeing inventory counts.
  • Respond to customer service needs to provide the highest standards of service.
  • Complete financial and personnel/payroll related administrative duties accurately, on time and in accordance with company policies.
  • Recruit, interview and hire team management members; train, supervise and motivate; take disciplinary action and terminate team management members when necessary.
  • Ensure all staff is properly trained and have the tools and equipment needed to effectively carry out their job functions.
  • Ensure a safe working and guest environment to reduce the risk of injury and accidents.
  • Representing the venue in a professional manner to the community-at-large, including local businesses, civic organizations, and media.

General Manager Qualifications

  • High School Diploma or GED required; 4 year college degree or equivalent with course work in restaurant management, preferred.
  • At least 5 years’ experience in restaurant/nightclub management, multi-unit management a plus, and have proven ability to thrive in such environment.
  • Must speak fluent English, other languages preferred.
  • Good people management skills, communication and listening skills.
  • Proven ability to lead a team and communicate efficiently, both verbally and in writing.
  • Must be flexible and adaptable to change.
  • Demonstrated time management and organizational skills.
  • Must be internally motivated and detail oriented and have a passion for teaching others.
  • Exceptional time management and organization skills.
  • Ability to work a flexible work schedule to include evenings, weekends and holidays.
  • Must be at least 21 years of age.

The General Manager position requires the ability to perform the following:

  • Carrying or lifting items weighing up to 75 pounds.
  • Moving about the venue safely and efficiently.
  • Handling food, objects, products and utensils.
  • Bending, stooping and kneeling.

Live! Hospitality & Entertainment

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