General Staff Jobs

Marketing Analytics Manager

San Diego, CA (Remote Eligible – Preference for SoCal)

$130-150k

This exciting hybrid biotechnology and sustainability brand is looking to hire a Manager of Marketing Analytics who will establish, lead and scale their marketing analytics program. This is a critical role within the business and will directly impact sales and growth.

ROLE OVERVIEW – MARKETING ANALYTICS MANAGER

• Own the marketing analytics program end-to-end
• Develop reporting capabilities and present recommendations to leadership teams
• Partner with marketing, finance, and brand teams to identify KPIs, set up dashboards showcasing KPI performance, and produce insightful analysis
• Analyze marketing metrics, identify trends, opportunities, and anomalies – look for opportunities to optimize conversion, and increase LTV and Average Order Value
• Develop strategic customer segmentation to aid in the growth of revenue and repeat purchase rate by improving retention
• Manage ad hoc requests from leadership

SKILLS AND EXPERIENCE

• Minimum of 3+ years’ experience in marketing analytics with experience working for a D2C / subscription / consumer brand
• Bachelor’s degree preferably from a quantitative field – economics, mathematics, statistics, etc
• Experience analyzing marketing channel performance – search, social, display, etc
• Ability to consolidate data inputs from different web analytics tools
• Ability to manage large complex data sets and draw concise, actionable insights that are presented with confidence
• Excellent knowledge of SQL and Google Analytics (GA4 preferred)
• Experience using a BI tool to develop impactful visualizations

Harnham

Responsibilities:

• Develop the Customer Service team to meet or exceed defined service level targets.
• Manage staffing availability, performance development, and development of team members. This includes defining and managing training plans for new hires.
• Be the Voice of Customers and drive opportunities to improve quality of services.
• Ensure SOP adherence and ownership of Customer Service audit including closure of findings.
• Responsible for cost and team performance.
• Leverage customer service functional tools and use data to support decision-making.

Requirements:

• Bachelor’s degree in Business Administration, Logistics, Supply Chain or other related subject.
• Minimum 5 years of people management experience within a Customer Service function
• Familiar with SAP/ERP order to cash function
• Able to travel approximately 15% domestically
• Experience in leadership, change management, and conflict management

for immediate consideration, please email resume to: [email protected]

Randstad USA

Marketing Analytics Manager

Los Angeles, CA (Remote Eligible – Preference for SoCal)

$130-150k

This exciting hybrid biotechnology and sustainability brand is looking to hire a Manager of Marketing Analytics who will establish, lead and scale their marketing analytics program. This is a critical role within the business and will directly impact sales and growth.

ROLE OVERVIEW – MARKETING ANALYTICS MANAGER

• Own the marketing analytics program end-to-end
• Develop reporting capabilities and present recommendations to leadership teams
• Partner with marketing, finance, and brand teams to identify KPIs, set up dashboards showcasing KPI performance, and produce insightful analysis
• Analyze marketing metrics, identify trends, opportunities, and anomalies – look for opportunities to optimize conversion, and increase LTV and Average Order Value
• Develop strategic customer segmentation to aid in the growth of revenue and repeat purchase rate by improving retention
• Manage ad hoc requests from leadership

SKILLS AND EXPERIENCE

• Minimum of 3+ years’ experience in marketing analytics with experience working for a D2C / subscription / consumer brand
• Bachelor’s degree preferably from a quantitative field – economics, mathematics, statistics, etc
• Experience analyzing marketing channel performance – search, social, display, etc
• Ability to consolidate data inputs from different web analytics tools
• Ability to manage large complex data sets and draw concise, actionable insights that are presented with confidence
• Excellent knowledge of SQL and Google Analytics (GA4 preferred)
• Experience using a BI tool to develop impactful visualizations

Harnham

SUMMARY

The Customer Service Manager is responsible for leading the customer service (CS) function for Bobrick in North America. This position will drive effective and efficient customer problem solving by leveraging a digital self-service approach backed by a trained and responsive CS team. Reporting to the Director of Customer Service as the corporate-based CS Manager, you will be responsible for strategically driving programs and operations processes/policies that support the growth and performance of the team, while providing high-value treatment to our customer base. You will identify and implement process improvements across the team and make CS policy recommendations that align with the strategic direction of the company and/or provide better service to our customers. As the corporate CS Manager, you will lead a distributed team with a combination of direct and indirect reporting.

ESSENTIAL DUTIES AND RESPONSIBILITIES

• Provide direction, coaching, and support to CS management and Customer Service Representatives (CSRs) to solve our customers’ problems, build trust/relations, and provide a value-add to Sales function and the entire business.
• Take ownership of CSRs tactical questions, productivity, and team opportunities through leadership and teamwork. Monitor call and service quality to ensure team service level is consistent with the mission and brand promise.
• Set high performance standards and work across the business to establish key performance indicators. Monitor performance against those standards and work with the CS department and other functions to adjust and improve as necessary.
• Perform quantitative data analysis to make financial and operational decisions regarding customer facing opportunities domestically for Bobrick brands. Improve customer service quality results by studying, evaluating, and re-designing processes; establishing and communicating service metrics; monitoring and analyzing results; implementing changes.
• Recruit, coach, mentor, and develop CSRs and nature an environment where they can excel through encouragement and empowerment.
• Periodically maintain customer service requirements through feedback with customers; visiting internal and external operational environments; conducting surveys; forming focus groups; benchmarking best practices; analyzing information and applications.
• Maximize customer operational performance by providing resources and technical advice; resolving problems; disseminating advisories, warnings, and new techniques; detecting and diagnosing problems.
• Update job knowledge by participating in educational opportunities; reading professional publications; maintaining personal networks; participating in professional organizations.
• Ensures Customer Service job modules are accurate, current, and consistently used and followed during employee training.
• Plans and directs employee training and development to ensure the best systems, methods and product information are available to all personnel by utilizing and continuously working with HR to update the module program.
• Analyzes and organizes office operations and procedures, including Customer Service, Order Processing, and other administrative functions like deductions, credits and pending returns. Evaluates office flow, revises procedures, or devises new methods to improve efficiency of workflow based on priorities.
• Represents Customer Service in various meetings, charter teams, and task forces by acting as advocate for Customers and Distributors to ensure their needs are communicated internally through effective cross functional communication and collaboration (i.e. a keenly be aware of impact on and improvement of the customer experience).
• Foster collaboration amongst Customer Service, production and shipping departments, as well as other divisions, factory representatives, distributors and end users to effectively resolve issues.
• Participate in the development, communication & administration of Customer Service policy & procedure guidelines for all Bobrick Customer Service within North America.
• Co-ordinate and manage customer service projects and initiatives, including Distributor Satisfaction Index and quarterly business reviews. Leads or participates in system development/enhancement projects to continually improve our customer experience via technology and systems.
• Directly supervises 10-15 employees in the Customer Service department. Responsibilities include interviewing, hiring, and training employees; planning, assigning, and directing work; appraising performance; rewarding and disciplining employees; addressing complaints and resolving problems; develops employees to raise standards of performance.

QUALIFICATIONS

• Bachelor’s degree (BA) from four-year college or university
• Require a minimum of three years of progressive supervisory experience or the equivalent. Three to five years of B2B customer service supervisory experience (preferred)
• Strong client facing communication skills
• Advanced troubleshooting and multitasking skills
• Ability to think strategically and develop a solution oriented approach
• Strong problem-solving abilities, with a focus on providing exceptional customer service.
• Able to work in a diverse, fast-paced environment with previous analytical experience (i.e. proficient in Excel and able to structure / analyze dashboards).
• Experience in the Manufacturing industry is a plus.

Bobrick Washroom Equipment, Inc

Job Description- Director of Product Management

Job Description

Job title：Director of Product Management, Consumer Product Goods

Direct report to VP of Deli International

International Office Supplies and Stationery Company

3 direct reports

Salary range: 120K-150K base salary + up to 4 months KPI bonus

Job Responsibility

Under company strategy and the direction of the VP of the international division, the Director of PM will support company growth and be responsible for product competitiveness and profitability through the study of market demand, product planning, and product management.

1. Understand market and client needs, and the ability to build category development strategy, setting goals and detailed plans for each year.

2. Manage the full process of product development and product launch including idea generation, concept development, product positioning/pricing, profitability, packaging design, marketing, product educating, etc.

3. Manage the life cycle of product lines.

Job Requirements

1. Minimum 8 years’ experience in non-tech consumer goods product development. Rich experience in understanding client needs, product planning, product proposal, and product launch.

2. Similar consumable product background in office supplies and stationery business with experience managing large numbers of product SKUs and many different product categories. Product development should focus on product specs and design aesthetics. A list of brands will be provided by Deli as a reference.

3. Experience in leading multiple product development projects, simultaneously. Share successful product portfolio developed under the candidate leadership.

Other Skills

1. Strong capability to create products new to the market, with good design aesthetics and strong marketing knowledge.

2. Strong oral, written and visual communication skills required to work with an international team.

3 Strong management and leadership skills.

4 Problem solving and critical thinking skills to facilitate effective decision making.

Deli Group Co., Ltd.

S3 is seeking a Director, Digital Networking for one of our longstanding partners! Candidates MUST BE local to the St. Louis, MO area or open to relocation to be considered for this role. This position will be responsible for the company’s strategy, leadership, and execution of Network Engineering, Network Operation, Private LTE Engineering, and Private LTE Operations.

Job Title: Director, Digital Networking

Location: St. Louis, MO

Role Type: Full-Time Direct Hire

Pay: $170-190K/yr. plus amazing benefits

JOB DESCRIPTION/RESPONSIBILITIES:

• Responsible for operations of the company’s internal data communication systems, including LANs and/or WANs.
• Performs activities related to Network Performance, Lifecycle, Reliability and Problem Management.
• Plans, designs and implements networked systems, including configurations.
• Supports/troubleshoots network problems.
• Researches and evaluates emerging network and communication technology.
• Responsible for Network Operations including 24/7 on-call support.
• Maintains relationships with critical vendors supporting Private LTE network.
• Executes implementation, support, and maintenance of critical Private LTE core services.
• Executes implementation, support, and maintenance of critical Private LTE towers and supported modems.
• IT Network Engineering: Director will build, lead, and support Network team which is responsible for all IT network components. Primary responsibilities include developing and maintaining Digital’s Network strategy, product roadmaps, new technology assessments, and lifecycle management. Develop and maintain relationships with business units and drive alignment.
• IT Network Operations: Director will lead a Network Operations team which is responsible for the oversight, management, troubleshooting, and support of the existing IT production network and its components (Routers, Switches, etc.). Primary responsibilities include working with leaders across The Company to ensure the network is performing effectively for all business needs.
• Private LTE: Director will lead and manage PLTE strategy, project delivery, engineering, and lifecycle management. Additional responsibilities include proactively identifying employee experience gaps, risks, and improvement opportunities for PLTE technologies. Will lead operational support team responsible for PLTE. Will ensure the Company has the necessary skillsets and capacity to support PLTE networks. Will oversee the growth of end device modems and ensure that the PLTE network remains scalable to support expected device growth.

Additional Responsibilities include:

• Allocates resources to support network installation and evaluation processes.
• Coaches and mentors junior co-workers on network evaluation and installation.
• Directs the technical analysis of software and hardware.
• Writes requirements documents for evaluation of new hardware/software.
• Leads the implementation of data/ system security processes including access controls, monitoring software, and generation of security reports.
• Executes data backup and recovery routines on a specified schedule or as requested.
• Remains abreast of new developments and trends in the digital industry to maintain professional expertise, assist in technology planning, and influence the technology standards used by the company.
• Serves as high level of escalation for troubleshooting analysis of server and workstation connectivity and associated network components.
• Performs proactive, in-depth/advanced analysis of network performance, and provides strategic recommendations.
• Oversees the analysis of escalated or recurring issues to determine the root cause, and drives the implementation of solutions that drive long-term functionality.
• Manages and ensures quality of medium- risk/impact network installations or enhancements (e.g., coordinating meetings, tracking budget, following up on action items).
• Manages the operational support of the IT networks.
• Builds and leads a team to execute on functional area objectives.
• Manages and ensures quality of PLT network.
• Manages the Operational support of the PLTE network.

REQUIRED SKILLS/QUALIFICATIONS:

• Bachelor’s degree in Computer Science, Engineering, Management Information System, Business Administration, or equivalent computer related degree from an accredited college or university required. Master’s degree preferred.
• 10+ years of related IT experience required with extensive background in one or more of the following IT disciplines: Engineering, Architecture, Infrastructure, Security, Service Management.
• 5+ years of supervisory and high-level team/project leadership required. Strong management and effective leadership experience.
• 5+ years’ experience working in an electric or gas utility industry preferred; Familiarity with Smart Grid technologies is a plus
• Superior analytical, evaluative, and problem-solving abilities; a strategic thinker.
• Exceptional ability to lead change and drive operational excellence, removes barriers, acts with a sense of urgency, and leads by example. Proven track record of delivering complex IT services in a diverse environment.
• Impeccable executive presentation and communication skills.
• Proven track record managing the hosting of large-scale infrastructure platforms or enterprise grade products in a high-growth, fast-paced environment.
• Experience building and managing DevOps.
• Ability to dive into technical and architectural details at a granular level.
• Demonstrated experience in areas of general management, specifically around team member development, leadership skills, organizational skills, and managing/setting priorities in a fast-paced environment.
• Demonstrated ability to make effective decisions while working through complex issues, program, and business interest related issues.
• Experience in large scale design of complex multi-vendor system environment and distributed architectures, in providing architecture technology oversight, and leading a team of architects through large scale initiatives.
• Proven track record of delivering complex IT services in a diverse environment.
• Lean/Agile, Continuous Improvement expertise preferred.
• Significant experience managing large budgets and experience identifying opportunities to optimize IT investments, enhance ROI, and executing efficiencies.
• Ability to lead and influence broad, multi-site, cross-functional teams.
• Proven effective management and leadership skills in a flexible, creative and team-oriented performance driven environment.
• Ability to facilitate relations between business groups and technology departments.
• Strong facilitation skills as well as the ability to work with team members, providing assistance and guidance as needed.
• Must be able to communicate effectively both with technical personnel and senior leaders.
• Product and vendor evaluation experience coupled with a deep understanding of total cost of ownership impacts.

Strategic Staffing Solutions

StaffGrabbers is exclusively partnered with a leading provider of cloud-based mobility risk management software on a 100% remote Director of Product Marketing search.

Compensation depends on experience but is up to 180K base + 15% bonus.

Our client’s cutting-edge platform, trusted by organizations with commercial and non-commercial drivers, is instrumental in creating safer roads and protecting businesses. With 300 employees and rapid growth, this company is on a mission to reduce crashes on American roadways by 20 percent by 2025.

This Director of Product Marketing will report directly to the CMO and lead a creative team dedicated to shaping the brand. With two direct reports, this role will be responsible for marketing their cutting-edge “driving safety intelligence platform.”

If you are interested in learning more, please apply to the position and/or reach out to [email protected] for a confidential discussion.

Responsibilities:

• Develop a deep understanding of our markets and create materials that help our customers grasp the potential impact of SambaSafety on their business.
• Craft product messaging that differentiates new products in the market, giving them a unique selling point.
• Lead a creative and agile team dedicated to shaping our brand.
• Effectively communicate the vision and value of new products to the sales team and develop sales tools to facilitate the selling process.
• Plan and oversee the launch of new services and products, collaborating with multiple departments.
• Work within defined timelines and deadlines, collaborating with product management and engineering teams on new product development.
• Lead the competitive intelligence initiative.

What We’re Looking For:

• Minimum 5 years of experience in product marketing.
• Thrive in a fast-paced and rapidly changing environment.
• Demonstrated creativity, ingenuity, and personal ownership.
• Excellent verbal and written communication skills.
• Experience in a fast-paced SaaS environment is preferred.
• Ability to facilitate alignment and build relationships across the organization.
• Strong organizational skills to manage multiple competing priorities.

About StaffGrabbers: We’re a team of experienced Product & Design recruiters. With teams based in San Francisco, New York City and Boston, we work with technology and software companies all over the United States. If you’re looking for a new position or need to hire, please get in touch: [email protected].

StaffGrabbers

Frame Group, LLC (Frame) is a highly specialized consulting firm that provides clients with expert guidance and support in the preparation, response, and recovery from disasters. Our team of seasoned professionals, including building consultants, cost estimators, forensic accountants, and other industry experts, offers a comprehensive range of services across the United States. Frame is known for its innovative thinking, client-centric approach, and superior results. 

We are seeking a motivated professional who is interested in gaining experience in the field of data analytics at a growing company. As an associate, you will have the opportunity to work closely with our founders and will be responsible for collecting and analyzing data to provide valuable insights for our clients.

Responsibilities: 

• Assist consultants with data collection and report creation 
• Analyze data using Microsoft Excel to identify trends and patterns 
• Assist in data processing and quality control 
• Work with stakeholders to ensure data accuracy and integrity 
• Collaborate with team members to understand business requirements and develop solutions 

Requirements: 

• Pursuing or completed a bachelor’s degree
• Skills in Microsoft Excel 
• Strong attention to detail and ability to manage large data sets 
• Excellent written and verbal communication skills 

This is a paid part-time position that will run from early July through September, with a possibility of extension based on performance. If you are a motivated individual with a passion for data analytics and want to join a growing company, we encourage you to apply. 

Frame is committed to equal opportunity in recruitment and employment practices and opposes all forms of unlawful or unfair discrimination. No job applicant or employee receives unfavorable treatment on the grounds of color, race, nationality, ethnic or national origin, sex, age, disability, marital status, sexual orientation, religion or belief, or any other status protected by law.

Frame Group, LLC

About the Company:  Primeritus Financial Services is a national provider of repossession management, remarketing, titled, and skip tracing services to the automotive finance industry in the United States and Puerto Rico. Primeritus provides clients with value-added, outsourced repossession management, skip tracing investigations, and remarketing services by leveraging a national network of certified agents and unique investigative techniques to quickly and reliably secure customers’ collateral. Through effective leadership, service, and performance, Primeritus Financial Services offers the trifecta of repossession services: locate, recover, and remarket. 

Remarketing Manager 

The Remarketing Manager is responsible for all aspects of people management within the remarketing team, including coaching and development of the remarketing team lead and front line associates, managing and driving performance, establishing expectations, ensuring adherence to compliance requirements and client issue resolution. The Remarketing Operations Manager maintains an active role with clients, auctions, managers, employees, and other departments to ensure that quality service is provided to the client. Oversee the daily activities of the department, including short- and long- term planning for required staffing, systems, and equipment. Supervise and direct the job responsibilities for Remarketing employees.

• Partners with Operations Leadership team to define and set monthly performance metrics and measure results, working to remove any barriers to employee achieving high performance ratings.
• Provides coaching, mentoring, and holds direct reports and remarketing account specialist accountable for results and recognize appropriately.
• Leverages and builds upon the remarketing organization to address the needs of our customers.  
• Identify bottlenecks in the process and develop a strategy to streamline the process and implement efficiency enhancements.
• Respond to client requests to remediate issues while also being able to drive successful daily operations within the remarketing team.
• Manage Service Level Agreement (SLA) compliance for Lenders, Auctions and Transports.
• Partners with the sales team to ensure internal alignment on account strategy during lender client launch calls and monthly review discussions.
• Manages escalations within remarketing and follows the escalation process ensuring internal and external executive level management has been informed.
• Ensure all account issues are resolved quickly, leveraging resources from all areas of the organization as needed.
• Drive monthly remarketing metrics for customer success.
• Provides strategic planning and leadership activities for remarketing.
• Participates in quarterly strategic leadership and annual customer advisory team meetings.

Job Requirements

• Bachelor’s degree in Business Administration or similar from an accredited college or university is preferred. 
• 5 years related fleet management, automotive remarketing and auction experience to include management experience.
• Comprehensive knowledge of remarketing functions, policies and procedures.
• Demonstrated, effective leadership and management skills and abilities.
• Excellent verbal and written communication and strong organizational and interpersonal skills.
• Strong financial and business acumen.
• Knowledge of / experience with state and federal rules and regulations pertaining to the Consumer Financial Protection Bureau (CFPB), Fair Debt Collections Practices Act (FDCPA), and the Gramm-Leach – Bliley Act (GLBA) preferred.

This is a full-time, in-person/in-office position. The position is sedentary and requires sitting for long periods of time while working on a computer or using other office equipment. The employee must occasionally lift or move items up to 30+ pounds.

Primeritus an Equal Opportunity employer and all qualified applicants will receive consideration to employment without regard to race, color, religion, gender, pregnancy, sexual orientation, national origin, age, or protected veteran or disability status.  

Primeritus Financial Services, Inc

We are looking for a highly skilled eCommerce Manager with a proven track record of success in leading work on Shopify platforms. The ideal candidate will thrive in a collaborative environment and have a deep understanding of the online retail landscape. This is an exciting opportunity to work alongside the Chiefs of the business and make a significant impact.

Responsibilities:

• Manage and optimize our Shopify platform, ensuring a seamless and user-friendly online shopping experience.
• Oversee all aspects of the ecommerce operations, including product listing, inventory management, pricing, promotions, and order fulfillment.
• Develop and implement strategies to increase online sales, conversion rates, and customer retention.
• Conduct regular performance analysis and report on key ecommerce metrics, identifying areas for improvement and implementing actionable solutions.
• Stay updated on the latest ecommerce trends, technologies, and best practices to drive innovation and competitiveness.
• Collaborate with cross-functional teams, including marketing, design, and customer service, to align ecommerce initiatives with overall business objectives.
• Monitor and optimize website performance, including site speed, mobile responsiveness, and SEO.
• Lead A/B testing and other conversion rate optimization initiatives to improve website performance and user experience.
• Manage relationships with third-party service providers, such as payment gateways, shipping carriers, and app developers.
• Ensure compliance with legal and industry regulations related to online retail, data protection, and customer privacy.

Qualifications:

• Bachelor’s degree in business, marketing, or a related field.
• Proven experience as an Ecommerce Manager, with a strong focus on Shopify.
• In-depth knowledge of Shopify platform and its various features and functionalities.
• Demonstrated success in driving ecommerce sales growth and achieving revenue targets.
• Proficiency in web analytics tools (Google Analytics, etc.) and ability to interpret data to drive decision-making.
• Familiarity with SEO best practices and ability to optimize product pages and content for search engines.
• Strong project management skills, with the ability to prioritize tasks and meet deadlines.
• Excellent communication and interpersonal skills, with the ability to work effectively in a team environment.
• Detail-oriented mindset with a commitment to delivering high-quality work.
• Proactive problem-solving ability and a continuous improvement mindset.

What’s in it for you?

• Remote working options
• 401k matching
• Health, Vision, and Dental Insurance
• Generous PTO policy
• Immediate scale for growth/progression

R2 Global