Chicago Casting Calls & Acting Auditions

TITLE: Director, Membership Service

POSITION TYPE: Full Time, Exempt

COMPANY: Sharks Sports and Entertainment, LLC

LOCATION: San Jose, CA

REPORTS TO: VP, Ticket Sales & Service

POSTING DATED: December 6, 2022

Summary:

Born in 1991, Sharks Sports and Entertainment (“SSE”) has grown into a multi-faceted organization that includes the NHL’s San Jose Sharks, the AHL’s San Jose Barracuda, SAP Center, Tech CU Arena, three Sharks Ice facilities, and the non-profit Sharks Foundation. We are continually growing our organization through expansion in the Bay Area and surrounding communities in Northern California.

We work and play in the Bay Area, and are deeply influenced by the technology, innovation, diversity, and commitment to excellence that surrounds us. Our culture is transforming to reflect those values, with an eye towards a pioneering, forward-thinking, and inclusive environment in sports and entertainment.

We live, work, and innovate by a set of Pioneering Principles:

T – Team success is more important than individual success

E – Exceptional experience is non-negotiable in everything we do

A – Appreciate others for their diversity and opinions

M – More risk leads to more rewards and expands our comfort zones

T – Trust that all teammates have the best intentions

E – Empower all teammates to make informed decisions

A – Always say what you really mean and do what you say

L – Lead by showing the respect to others you expect from them

We strive to unite people through a shared love of ice sports, entertainment, and our hometown. We are #TealTogether; we are Team Teal.

Position Overview

The Director, Membership Service is a critical part of our vision to pioneer the future of sports and entertainment. Ticket Sales & Service is central to the success of our business, and we are seeking a leader with a clear vision for unparalleled, proactive, and personalized service for our Sharks365 members.

The Director, Membership Service will have a strong background in service but also an understanding of the sales process. The ideal candidate will have an appreciation for developing new and impactful experiences for our members, reimagining what it means to be a season ticket member. They will have a vision of how we evolve with the changing ticketing landscape and how we meet the needs of long-time customers and new audiences alike.

Specifically, the Director will be responsible for leadership of all relationships with our Sharks365 members, both full and partial season, while directly managing a staff of Account Executives. The Director is expected to define departmental strategy, establish processes to maximize staff development, while devising and executing annual plans to exceed established revenue targets, while collaborating with appropriate internal stakeholders.

Essential Duties and Responsibilities

• Continually evolve the member experience, prioritizing ease of use, innovation, and creativity with the intent of creating lifelong memories for our most loyal of fans
• Regularly overdeliver for our members such that “Surprise & Delight” is our baseline
• Be a visible and accessible presence for our Sharks365 universe, engaging fans at games and events and being available for members as needed
• Ensure all promised member benefits are fulfilled timely, including events, in-game recognition, member discounts and others
• Regularly evaluate the membership platform, identifying areas for improvement

STRATEGIC LEADERSHIP

• Develop and share annual strategic plan for Sharks365 memberships
• Hire, train, motivate, and evaluate department staff, with a focus on talent development and creating a championship-caliber service team
• Establish a best-in-class culture rooted in our Pioneering Principles
• Supervise Account Executives responsible for membership experience and retention
• Adhere to departmental budget with clear steps to implement, monitor and appropriately measure plan deliverables

REVENUE GENERATION

• Exceed departmental revenue targets as assigned, with an emphasis on renewal metrics
• Create and oversee incentive programs that motivate the team to reach or surpass their revenue targets
• Provide detailed and accurate sales forecasting as requested
• Install clear staff expectations for strategic member touchpoints
• In collaboration with Brand team, lead and organize all member communication, including call campaigns, texts, email, and social

CROSS-FUNCTIONAL COLLABORATION

• Member of Revenue+Brand leadership group, aligning multiple functions across sales and marketing
• Work in partnership with other key internal stakeholders to solicit feedback and ensure collaboration on projects and campaigns
• Ensure CRM platform is being used effectively to track customer interactions, sales pipelines, and reporting needs
• Be the internal voice of the Sharks365 member base to ensure their perspective is being considered in organizational decisions

Qualifications

• Minimum of 5 years of relevant experience, preferably with 2 years of leadership experience in the sports or live event industry
• Bachelor’s Degree or comparable industry experience required
• Must possess excellent leadership skills with proven track record of people development and service success
• Exemplify and teach excellence in both sales skills/process and customer relationship building practices
• Ability to build successful relationships within the organization and externally with members
• Experience developing and managing a budget
• Advanced level of understanding of Ticketmaster’s Archtics preferred
• High proficiency with the Microsoft suite of products
• Understanding and experience using CRM platforms
• Excellent verbal and written communication skills
• Strong interpersonal skills with ability to problem solve in real time
• Strong work ethic and high intellectual curiosity
• It is imperative that you can work independently without supervision, be self-directed and demonstrate initiative
• Exhibit good judgment and decision-making skills, as well as ability to manage your own time and implement your own schedule

What We Offer

• Competitive compensation (base salary and variable incentive plan)
• Medical/Dental/Vision/Flexible Spending Accounts (all LGBTQ+ friendly)
• Pretax Transportation Benefit
• 401K (pre-tax and Roth options)
• Minimum of 10 Paid Holidays and Wellness Days per year
• Complimentary or discounted sports and concert tickets
• Other League & partner discounts
• Central office location in downtown San Jose at the heart of Silicon Valley; convenient access to Caltrain, VTA, major freeways and free parking
• An inclusive culture which values diversity of background and a passion to improve our SSE’s commitment to change with impact on our community and industry
• Potential for flexible scheduling and telework opportunities

This position is not eligible for U.S. work authorization sponsorship.

Salary Range

The salary range for this role is $110,000, $120,000 + variable compensation

Our Commitment to Diversity, Inclusion & Belonging

Here at Team Teal, we recognize and celebrate that individuals come with a wealth of experience and talent well beyond any list of required skills and qualifications – in fact, we believe diversity of backgrounds and skills, combined with passion, are the most important keys to meaningful innovation and excellence. Therefore, we encourage people from all backgrounds to apply to our positions. Please let us know if you require accommodations during the interview process.

EEO

Sharks Sports and Entertainment is an equal opportunity employer. We accept our responsibility to make employment decisions without regard to race, religious creed, color, age, sex, sexual orientation, gender identity, gender expression, national origin, marital status, medical condition as defined by state law (genetic characteristics or cancer), physical or mental disability, military service or veterans’ status, pregnancy, childbirth and related medical conditions, genetic information, or any other classification protected by applicable federal, state, and local laws and ordinances.

Notice to Recruiters and Agencies

SSE recruits candidates directly, rather than through third-party recruiters or agencies. Under no circumstances will SSE pay a fee for candidates submitted or presented without a signed recruiting agreement in place between SSE and the recruiter or agency prior to the submittal; any submittal must be for requisition specifically and individually assigned in writing by SSE’s HR department. In the case of candidate(s) submitted or presented to SSE by a recruiter or agency without a signed agreement AND written assignment by SSE Human Resources, SSE explicitly reserves the right to pursue and hire those candidate(s) with no financial obligation to the recruiter or agency.

San Jose Sharks

General Description: The role’s singular goal is to get potential Open On Sunday members to successfully “upload” all required data to receive a quote for their catalog. The right candidate will have a passion for the music/entertainment business, excellent excel and analysis skills, a formal education and practical experience in accounting and/or finance, and intrinsic motivation to drive activities to completion. This role will report to the Director of Investments with oversight from the Chief Operating Officer. 

Location Requirements: We are a start-up located in Atlanta, Georgia, so we are looking for candidates that will work from our office to develop company culture and team dynamics during our hyper growth phase.

Hours per week: This is a salaried, full-time position. 

Qualifications: Undergraduate degree in business (Finance, Accounting, Economics, etc..) or mathematics. Mastery in Excel is required. Experience with administrative web applications and the music/entertainment industry is highly desired.  

Candidate Traits: Problem solver; Diligent; detail-oriented; task focused; comfortable managing multiple work streams simultaneously; technologically savvy; advanced Excel skills; strong time management skills; ability to work independently; and strong written and verbal communication skills.

Duties:

Member Quote Creation – In order for Open On Sunday to create an offer for a catalog, new Open On Sunday members must provide source earnings data and related governance agreements. This comes to us via credentials to log into their earnings sources (e.g. BMI, Spotify, YouTube) or their past statements (they download them manually and send them to us). The Onboarding Manager communicates directly with new members or their representatives — often a business manager or lawyer — to ensure the member’s credentials work correctly for access to their statements, or the statements they send us are comprehensive so that we can maximize our offer. 

Quote Preparation – Once a new member has provided all earnings sources, the Onboarding Manager ensures these various sources are successfully uploaded into Open On Sunday’s “Deal Platform.” This often includes basic Excel data manipulation for our Deal Platform to successfully ingest their data.  

Sound Judgement – Additionally, we consider more subjective factors of a catalog such as the online sentiment, e.g. popularity on social media, YouTube views, etc… As a valued team member, the Onboarding Manager will provide input on these additional factors.

Product Development – This position has the unique opportunity to work directly with the Product Manager of the Deal Platform in order to improve the tools used to ingest and analyze music catalogs. The Onboarding Manager will have major influence on directing the priorities in automation and perfection of the world’s best music IP evaluation tool.

Open On Sunday

About Us:

Buddha Jones is an entertainment marketing company based in Hollywood. For more than 16 years Buddha Jones has collaborated with top content creators to create bold and innovative advertising for the entertainment industry. Our portfolio includes movie trailers, TV commercials, digital and social media campaigns, logos, branding and content creation for a wide range of clients including Warner Brothers, Universal, Sony, Paramount, A24, Netflix, Amazon, HBO, Cinemax, Hulu and others.

Job description

The Graphics Coordinator is an important role at Buddha Jones. They are responsible for coordinating the needs for all aspects of the graphics as it pertains to production and finishing pipelines. The Coordinator works closely with graphics producers and art directors to manage timelines, track artist resource allocation and ensure accuracy in the completion of all graphic requests that support the entirety of Buddha Jones. He/she is highly organized and proactive with a natural ability to collaborate with all members of the team. The Coordinator is a champion for company culture while creating and maintaining best practices within the graphics department.

General Accountabilities

• Support Producers and Art Directors with various needs including to but not limited to: new job number management, meeting organization, capturing meeting notes, distribution of meeting notes and action items, scheduling of resources, processing and tracking of incoming and outgoing assets, maintaining accuracy of timecard/ job number allocation, etc.
• Coordinate and communicate day-to-day scheduling with AV team, including constant communication throughout the day, updating Producers on timing and alerting appropriate parties if any needs arise
• Schedule all internal review with guidance from Producers and Art Directors
• Managing approvals with Art Directors and Graphics Producers to ensure delivery timelines are met
• Partner and point person for Ads on all organizational needs of a project
• Break down client assets to support creative concepts
• In collaboration with Operational Head of Graphics, coordinate on-boarding of freelance personnel including assimilation through introductions, security protocols, server and process training, accounting needs etc
• Coordinate all creative space and equipment needs for full-time and freelance employees, including workstation setup, email, logins, supplies etc
• Maintain security protocols of all security sensitive content
• Manage finishing process from lock to delivery ensuring accuracy and proper specifications.
• Coordinate day-to-day needs of Art Directors, Producers, and creative teams including meetings, supplies, messengers, expensed meals etc. as needed
• Contribute to creative ideation
• Ensure proper archival and wrap procedures are completed for both paperwork and content
• Client communication as needed
• Stay up to date on all competitive activity and new trends in the marketplace.
• Other responsibilities as needed

Skills

• Highly organized and able to work independently
• Strong written and verbal communication skills
• Strong interpersonal skills
• Detail-oriented
• Ability to work under pressure with multiple personality types
• Excited about finding innovative solutions to creative problems
• Self-starter who takes ownership of any situation
• Proactive personality, always looking for new way to help the team
• Adaptive to various creative requirements/asks
• Works well under pressure within tight deadlines
• Understanding of post-production processes
• Ability to listen and engage with different cultures and perspectives
• Positive, service-oriented personality
• Can-do no-job-is-too-small attitude
• Loves organization

Requirements

• Ability to collaborate effectively with a wide range of colleagues, collaborators and vendors with many different personalities
• Knowledge and experience with Adobe essential
• Proficiency/ knowledge of other animation programs a plus
• Ability to assess situations and make things happen with tools at hand with minimal supervision
• Coordination of complex projects while prioritizing and adapting to shifting deadlines and expectations
• Proactive and results-driven, thrive on problem solving
• Flexible and available to support creative team requests at all times
• Able to exercise discretion and keep the strictest levels of confidentiality
• A team player with a positive attitude who enjoys collaborating with others to achieve team goals
• Professional, creative, energetic and resourceful

Buddha Jones

The CSI DMC Creative Services Manager is a seasoned Event Designer. This person is an exceptional writer and a creative thinker. The Creative Services Manager is directly responsible for creating proposals, presentations & collateral, contributing concepts that build business, and demonstrating a passion for exceptional experiences, in all they develop. This position is on the Creative Services team and will design events in Texas and nationwide.

• Required to live in the Central Texas area (either Austin or San Antonio)
• Creative storytelling of the full guest experience throughout the whole Event theme from decor, entertainment, interactive elements, food and beverage, etc.
• Design Corporate Event elements within provided budgets and deadlines while researching supplier availability and collaborating with Account Executives to manage negotiations with suppliers.
• Design, diagram, manage and oversee Event Design elements for initial proposal process through program turnover.
• Design storyboards to be included with written description to further enhance and convey the ideas.
• Development, Writing, and Design of Client Proposals.
• Create and utilize pre-written descriptions for proposal options such as Tours, Restaurants, Venues, Concepts, etc. always ensuring that verbiage is tailored to the event/client of specific client.
• Reaching out to new vendors who are discovered through networking events, colleagues, industry publications, competitors, etc.
• Attend networking events as schedule/deadlines allow.
• Additional administrative duties related to CSI DMC creative needs.

• A minimum of 5 years of demonstrated in Event Design with progressive responsibility.
• An impressive talent in descriptive writing with the ability to be communicative, clear, creative, and tell the story.
• Strong editorial skills.
• A creative mindset, always thinking outside the box, a ‘let’s make this work’ attitude.
• A desire to build upon existing knowledge to develop a creative portfolio of resources.
• Comfortable to take initiative and propose ideas.
• Highly proficient in Microsoft Office Suite programs.
• Knowledge and/or the desire to learn about the Events Industry and Destination Management Companies, and their services.

CSI DMC

Fetch4Pets/Brand Buzz is a trusted and respected manufacturer of pet and household consumer goods for leading brands such as Burt’s Bees, Arm & Hammer, Clorox and Glad, along with top entertainment properties Disney, Star Wars, Harry Potter and many more. We are looking for a talented, high energy, dynamic product design manager to lead a team of designers working on product design, packaging, retail displays, trade shows and more. The manager will carry their own design tasks in addition to managing the team and will report to the Creative Director.

Responsibilities

• Work with designers on hard and soft goods: toys, apparel, accessories, molded items, paper goods, retail displays, packaging and more

• Assign design tasks, provide art direction, and manage team‘s priorities

• Work on your own design tasks

• Work with product managers to make sure tasks have correct information before assigning

• Make sure all artwork is delivered on time and done correctly

• Make sure all designs meet internal, as well, as licensing partners brand guideline standards

• Ensure all production files are accurate and complete before releasing to factories

• Work with design team to ensure proper procedure are being followed

• Work with CD on marketplace research and trend presentations

• Understand new brand needs and work cross-functionally on concepting new lines and product offerings

Who you are…

• Able to communicate clear directions to designers, product managers and internal stake holders

• Highly collaborative, openly share knowledge and ideas and incorporate input from others

• Proactive and self-motivated, with a high level of organizational skills

• Have in-depth understanding on brand guidelines usage

• Strong typography/composition skills and color sense

• Attention to detail and highly creative in generating new ideas – on trend

• Eager to work in fast-paced environment

• Multi-tasker able to pivot according to workflow and deadlines

• Problem solver with a great disposition

• Fun loving

• Love pets

Requirements

• 5+ years’ experience designing consumer goods, 2+ years’ experience in managerial role

• Bachelor’s degree or equivalent experience in design/art

• Character license experience is a must

• Strong project management and organizational skills are necessary

• Expert level understanding of file setup for production

• Must have experience with product design, packaging, and retail displays

• Experience with molded items and/or trade show is a plus

• Adobe Creative Suite and Microsoft Office software skills on Mac required

• General understanding of manufacturing materials and process for both hard and soft goods is an advantage

• Must have portfolio to share

EEO Statement:

Fetch is an Equal Opportunity/Affirmative Action Employer. All applicants will receive consideration for employment without regard to race, color, marital status, sex, sexual orientation, gender identity and/or expression, age, religion, disability, citizenship status, national origin, pregnancy, veteran status, and any other factor protected by applicable law.

Diversity and Inclusion:

A career at Fetch will give you the opportunity to work with a diverse group of colleagues. Fetch has a proven track record in creating opportunities for professionals of all backgrounds, regardless of gender, race ethnicity, national origin, sexual orientation, or beliefs.

Fetch for Pets

Company Overview

Spectrum is the nation’s fastest-growing mobile provider and leading internet provider. Our tech teams create, develop, and operate leading connectivity products serving nearly 100 million users and 500 million devices. We connect people to what’s next.

This position is eligible to work in a hybrid work model (combination of in-office and remote days)

Job Summary

Responsible for driving the design of award-winning, functional interactions across multiple media platforms within the cable TV industry from mobile and tablet applications to television and web interfaces. Collaborates with user experience experts and product specialists to define the newest multimedia experience for millions of customers as a member of a talented and fast-paced product team.

Works to define and translate requirements into complex experience frameworks, interaction designs, information architecture diagrams and wireframe flows in the role of part Information Architect and part Interaction Designer. Works with the Director of User Experience Design to establish lean user testing processes during all design phases and analytic review post launch of all products.

Major Duties And Responsibilities

Actively and consistently support all efforts to simplify and enhance the customer experience.

Deeply understands industry best practices in product development process specific to the Cable or telecommunications space and translate appropriate steps for unique organization and market position.

Identifies business processes/functions supported by existing process enablers vs. manual. Redesigns business processes where applicable to leverage available or new technologies.

Functions as the liaison and facilitates collaboration between the Product Management team and the other supporting functional organizations (IT, Engineering, Product Development and 3rd Party suppliers, etc.) to properly interpret and deliver to the functional specifications. Ensures alignment between the business operational strategies and technical solutions.

Gathers collaborative information to translate high level process goals into specific sub-processes with appropriate documentation.

Develops communication plan for stakeholders and process participants.

Proactively identifies analysis to support the effort and conduct with deep analytics when appropriate while maintaining an eye toward the bigger picture.

Supports the development and communication of Product Strategies dependent on new services/features to drive financial results. Works with engineering, product management peers, marketing stakeholders and key market areas on implementing strategy.

Required Qualifications

Required Skills/Abilities and Knowledge

Ability to read, write, speak and understand English

Ability to manage and foster change

Ability to lead large, cross-functional teams in order to achieve business goals and results

Ability to listen to multiple points of view and synthesize against goals for recommendations

Ability to plan, prioritize and organize effectively and independently

Ability to handle multiple projects and tasks

Ability to make decisions and solve problems while working under pressure

Ability to show judgment and initiative and to accomplish job duties

Ability to analyze and interpret data and synthesize recommendations

Ability to communicate with all levels of management and company personnel

Ability to communicate orally and in writing in a clear and straightforward manner

Ability to use personal computer and software applications (i.e. word processing, spreadsheet, etc)

Effective organizational and office management skills

Advanced cognitive and communication skills

Advanced analytical skills

Advanced business sense and sense of urgency to achieve business results

Proficiency with Word, Excel, PowerPoint

Proven, motivated and energetic Interaction Designer

Extensive knowledge of ontological mechanisms to help users pinpoint desired content curated from large amounts of data

Highly accomplished, creative and innovative self-starter with fantastic collaboration skills

Possess empathy for users, knowledge of and passion for the entertainment industry

User interface design and user experience creation

Product Management and/or Product Development Experience Required, preferably in Cable, Telecommunications, Software or Web Services

Aptitude and eagerness to learn from a new environment and make an impact quickly

Required Education

Bachelor’s degree in business or related field, or equivalent experience

Required Related Work Experience And Number Of Years

5-7 years of User experience and graphic design

5-7 years of Related industry experience (Cable, Telecommunications, Software/Online Services)

Experience with recommendation engines, establishing content management system workflows that aggregate data from multiple sources is highly desirable

Preferred Qualifications

Preferred Education

MFA Preferred, But Not Required

Prefer technical degree related to the telecommunications field or operational/process optimization

WORKING CONDITIONS

Office environment

Limited Travel

MPD750 329801 329801BR

Here, employees don’t just have jobs, they build careers. That’s why we believe in offering a comprehensive pay and benefits package that rewards employees for their contributions to our success, supports all aspects of their well-being, and delivers real value at every stage of life.

The pay for this position has a salary range of $120,700.00 to $213,900.00. The actual salary offer will carefully consider a wide range of factors, including your skills, qualifications, experience and location. Also, certain positions are eligible for additional forms of compensation such as bonuses.

Spectrum

The Media Coordinator will assist the media planning team with day-to-day process and implementation on McDonald’s account.

Responsibilities:

• Interface with internal agency teams (Media Buying, Digital, Accounts) to support media planning needs
• Research and gather data to assist in the development of media strategy and recommendations
• Assist in developing media plan for linear TV, radio, OOH, digital, video and audio streaming
• Assist in issuing and maintaining insertion orders for all media
• Generates and maintains planning documents such as flowcharts, POVs, campaign budget using Excel, PowerPoint, and media software
• Assist in reviewing and verifying media buys to ensure proper execution
• Assist with invoice/billing management
• Keeps current on media trends

Qualifications:

• Proficient with Excel, PowerPoint, and Word
• Excellent verbal, written, organizational, and interpersonal skills
• High affinity to research, numbers, and analysis
• Detail oriented with exceptional curiosity, critical thinking, and solution driven capabilities
• Ability to handle multiple tasks
• Bachelor’s degree
• 0-1 years agency/media planning experience

Davis Elen Advertising

Dailymail.com produces some of the most shareable news content from around the world and we are now looking for an experienced and talented Showbiz Assistant Page Editor to join the New York news team.

Suitable candidates will have a minimum of two years’ experience of social-friendly, multi-media news writing gained on news websites, national publications or well-established local newspapers with an impressive track record of finding and breaking stories.

The successful candidate will be a proven self-starter who loves all things showbusiness, with an eye for spotting stories. They will possess the knack of finding the killer hook for the story. The ideal candidate must be able to seamlessly switch between crafting compelling headlines as well as writing social headlines. They will also know when strong SEO is critical.

The ability to deliver vibrant headlines and multitask is a must.

Requirements include:

• Solid newspaper, magazine or news website experience
• Ability to write clean copy, strong & sharp headlines and captions
• Keen interest in showbusiness and pop culture
• Avid user of social media
• A good eye for an alternative angle to a story
• Flexibility regarding shift patterns
• Able to cope under pressure

In addition to a competitive salary package, excellent staff benefits (healthcare, optical, dental, 401K) and generous PTO allowance are also included.

DailyMail.com

If you are a Senior Game Producer with experience shipping AAA titles, please read on!

We are a new gaming studio working on a completely new living, online, cooperative multiplayer IP for PC and the future. We’re making a fresh take on the ARPG genre, with an emphasis on thrilling combat, meaningful cooperative play, and a truly enjoyable gameplay experience!

We are looking for a Senior Game Producer that has experience managing and overseeing game development life cycles. You should be prepared to implement procedures to ensure effective project roadmaps for a successful game launch.

What You Will Be Doing

• Develop procedures to ensure that all project objectives are met
• Collaborate with all departments to promote effective and open communication on project reqs
• Create and maintain project schedules, roadmaps, and strategies for teams objectives
• Help identify and correct project pipelines for multiple departments (world building, gameplay systems, AI/enemies, etc.)

What You Need for this Position

At Least 5+ Years As a Senior Producer, That Has Shipped At Least 2x Games To PC Or Console, And Knowledge Of

• Game Production
• Project Plans
• Game studio goals
• Scheduling
• Product Roadmaps
• Leadership
• Dev team management

What’s In It for You

Employees are covered by a medical, dental, vision insurance plan and will have access to unlimited PTO. Employees are able to enroll in the company’s 401k plan, which comes with a 3% match, along with being eligible to equity options.

So, if you are a Senior Game Producer with experience shipping AAA titles, please apply today!

Colorado employees will receive paid sick leave. For additional information about available benefits, please contact Ian Henderson

Email Your Resume In Word To

Looking forward to receiving your resume through our website and going over the position with you. Clicking apply is the best way to apply, but you may also:

[email protected]

• Please do NOT change the email subject line in any way. You must keep the JobID: linkedin : IH1-1712512 — in the email subject line for your application to be considered.***

Ian Henderson – Lead Recruiter – CyberCoders

Applicants must be authorized to work in the U.S.

CyberCoders, Inc is proud to be an Equal Opportunity Employer

All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability, protected veteran status, or any other characteristic protected by law.

Your Right to Work – In compliance with federal law, all persons hired will be required to verify identity and eligibility to work in the United States and to complete the required employment eligibility verification document form upon hire.

CyberCoders will consider for Employment in the City of Los Angeles qualified Applicants with Criminal Histories in a manner consistent with the requirements of the Los Angeles Fair Chance Initiative for Hiring (Ban the Box) Ordinance.

CyberCoders

Basic Function

The Manager of Community Engagement is responsible for managing a diverse range of Community Engagement programs and projects to connect all South Florida community members of all ages and backgrounds to engage and participate in transformative arts experience out in the community and at the Adrienne Arsht Center. The Manager will be responsible for the day-to-day coordination including working collaboratively with all Arsht Center departments to successfully realize Community Engagement programs in the Miami community and at the Arsht Center campus.

Responsibilities

The following are examples of the various responsibilities required. The job requirements are not limited to items on this list.

• Builds relationships with community members, community centers, teaching artists, artists, artist agents, local organizations, and administrators to promote and execute Community Engagement programs at community sites and at the Arsht Center campus
• Serves as the administrative and logistics lead for the Arsht Community Engagement programs, including planning and organizing in advance of community events and productions such as Free Family Fest, Free Gospel Sundays, Accessing the Arts, community workshops and teaching artists professional development opportunities among other programs
• Maintains and manages the Community Engagement calendar using Ungerboeck Event Management software in coordination with the Arsht programming team to meet the needs of the Community Engagement department
• Works closely with Production, Operations, Box Office, Public Relations and Marketing Departments as well as artists and outside entities to fulfill Community Engagement programs expectations
• Implements tools/surveys (both quantitative and qualitative) to gather Community Engagement program statistics for all Community Engagement program activities
• Generates reports as needed through Tessitura software for Community Engagement Program reports on a quarterly basis
• Submitting and tracking all approved payment, wire transfers and check requests to Finance Department
• Manages the Community Engagement inbox, phone lines for inquiries and all correspondence
• Prepares post event reports at the conclusion of each event
• Supports the Director of Community Engagement in research and preparing written information for educational materials, applications, and final reports.
• Supports the Director of Community Engagement in preparing, and tracking all contracts for artists, teaching artists, Education Arts Partners, and vendors
• Works collaboratively with the Director, VP to successfully implement the Community Engagement programs at the Arsht Center and out in the community.
• Other duties as assigned.

Ideal Experience

• A Bachelor’s degree or higher in education, arts administration, social work and/or a related fields in the performing arts.
• Minimum of 3 years of progressive experience in the fields of community building, theater, and/or arts administration.
• Bilingual in English/Spanish or English/Kreyol preferred
• Mastered clerical and administrative procedures and systems such as Microsoft Office Suite managing digital files and records, designing forms and other office procedures
• Understands a collaborative, team-oriented style
• Ability to effectively multi-task and establish priorities.
• Interest and experience in the performing arts, community-building, and arts administration

Personal Characteristics

The Manager, Community Engagement should be:

• Action-oriented and a doer
• An active listener and willing to learn from others
• A critical thinker and a complex problem solver that identifies challenges and develops and evaluates options and implements solutions
• Easy to get to know, loves the arts and people
• Dedicated to accomplishing the organization’s goals and always striving for the best

Physical Demands

• While performing the duties of this position, the employee is frequently required to stop, reach, stand, walk, lift, pull, push, grasp, communicate, and use repetitive motions.
• While performing the duties of this position, the employee may frequently lift and or move 20 pounds of materials.
• The position requires the individual to meet multiple demands from multiple people and interact with the public and other staff.

Suggestions for candidates and expressions of interest should be addressed to:

Email: [email protected], with Manager, Community Engagement on search in the title line.

Note: The above job description is intended to describe the general nature and level of work being performed by staff assigned to this job. It is not intended to be an exhaustive list of all responsibilities, duties, and skills required of staff in this position. Duties, responsibilities, and skills are also subject to change based on the changing needs of the job, department, or organization. The job description does not constitute an employment agreement between the employer and employee and is subject to change by the Adrienne Arsht Center as the requirements of the job change.

The Adrienne Arsht Center is an equal opportunity employer committed to being an inclusive workplace and strongly believes in the importance of having a diverse group of individuals represented both onstage and off.

Adrienne Arsht Center for the Performing Arts of Miami-Dade County