Clubhouse Manager (training for General Manager role)
Westbrook, A Diamond in the Rough Inc
1098 Springmill Rd. Mansfield, Ohio 44906
www.westbrookcc.com
Club Information
Ownership Single Owner
Age of Club 122 years, 1 year under private ownership
# of Members 500+, 300 golf with waiting list, 200+ Social
Average Age of Members 53, trending younger
Westbrook History and Amenities
Westbrook, A Diamond in the Rough Inc., is a modernized, for-profit transformation of the former member-owned Westbrook Country Club, originally founded in 1901. In 2022 the Club was purchased by a single owner as part of a new hospitality organization. The owner is investing millions in capital and operating dollars to create a one-of-a-kind golf and recreational experience in the region. The owner family has also generously donated to causes and institutions in the surrounding community investing in the region’s future. The new organization encompasses the former club’s Donald Ross designed golf course; a spectacular new clubhouse and boutique hotel, both currently under construction; a newly constructed banquet/events center (with limited operations underway) which will be the premier facility in the region; a recently completed swimming and F & B outlet opening this summer; on-site high-end condominiums; and an off-site Sky Club at the local private airport that is operated by the owner.
About the Area
Westbrook is in North Central Ohio in Mansfield halfway between Columbus and Cleveland. The Mansfield–Bucyrus, OH Combined Statistical Area (CSA) encompassed 219,408 residents in 2020. Like many cities in Ohio, Mansfield experienced the loss of significant blue-collar manufacturing jobs during the 1980s and 1990s. However, recent years have witnessed a revitalization of Mansfield’s downtown area, once emblematic of economic hardships. Main Street Mansfield, now known as Downtown Mansfield, Inc., has played a pivotal role in spearheading innovative revitalization efforts and fostering new business growth. Additionally, Intel’s $20B investment in chip manufacturing is expected to bring significant growth to Central Ohio in the next few years. The region boasts a reasonable cost of providing a very affordable for housing and land market; good schools are available in several area districts; a vibrant arts scene with a community theater, art center, and numerous events and festivals held throughout the year; and significant outdoor recreation opportunities. Mansfield and the surrounding communities combine the advantages of small-town living, such as a close-knit community and a slower pace of life, with the amenities expected in a larger city, including shopping, dining, and various entertainment options.
About the Position
While the site is the same as the former Westbrook Country Club and some WCC members remain, this is essentially a start-up operation. This position has significant growth potential because the successful Clubhouse Manager can transition to greater responsibilities as the organization’s General Manager other operations expand over the next year.
Being a single owner operation, Westbrook has no member committees or member board. The new Clubhouse Manager will report directly to the organization’s President, Paul Showalter, CCM. who reports directly to the Owner. Showalter is committed to investing in the professional growth of his leadership teams. Four past AGM’s/clubhouse managers are currently country club general managers and CCMs.
Initially the responsibilities will be heavily food and beverage centric as the new facilities will open in spring and late summer, however oversight of housekeeping and pool operations are additional initial priorities. While some current Club operations continue during construction and management/oversight is necessary, this position, in conjunction with the organization’s new Executive Chef, will be instrumental in creating hospitality standards and operating procedures for all F & B operations with a significant focus on events/banquets, staff training and development, organizational and personnel structure, and helping to create the hospitality culture necessary for the organization success as each phase of the new operations open.
Candidate Qualifications
- Required: Practical service experience in higher-end food and beverage with significant knowledge of banquet and event operations in a country club, luxury hotel/resort, or upscale restaurant company
- A 4-year college from an accredited institution is preferred.
- Active CMAA involvement, CCM or in pursuit of the designation.
- Progressive career path without unexplained employment gaps.
- Opening experience is helpful.
- Strong interpersonal skills with the gravitas to relate to the patrons and staff.
- A true team builder, with the ability to thoughtfully engage, lead, and work alongside team members.
- Social media savvy and well-versed hospitality technology; Jonas experience helpful
- Senses of humor and humility, ambition, an eagerness to succeed, and personal confidence are vital to the candidate’s success.
Salary and Benefits
- Salary range between $120,000 and $140,000 annually DOD plus incentives
- CMAA membership and local and national education expenses, participation is expected.
- Medical, Dental, Vision, and funded HSA
- IRA with 3% Match, immediate vesting (401K plan pending)
- Investment is committed to providing the leadership team with a healthy work/life balance with a 5-day work week as a priority, however an initial investment in time and energy to plan/prepare/open is to be expected.
- Relocation assistance
Application Procedures
Please email your resume, initial references, and detailed cover letter, to Paul Showalter, CCM, President of Westbrook, A Diamond in the Rough Inc. at paul@westbrookcc.com. Your cover letter should include why this position is of interest, why a move at this point of your career is right for you, and why you would be the right fit for the position and organization. These documents should be in PDF format.
Westbrook will reimburse candidates for typical interviewing expenses.
Since the Clubhouse Manager is a new position in the organization, the position is currently open, and resumes/applications will be assessed promptly.
Westbrook, A Diamond in the Rough Inc
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