General Manager

AEAMD General Manager Job Description:                                                  

The AEAMD General Manager is a contractual position involving the management of the Arlington Trolley system. The Arlington Entertainment Area Management District is a local government entity which provides transportation for participating hotel guests to/from the venues in the Arlington Entertainment District. The General Manager works contractually for the AEAMD Board of Directors and maintains a home or other form of office arrangement.

Primary Duties and Qualifications:

The GM is responsible for running day-to-day operations and guiding general business strategy to achieve the goals of the Board of Directors. The GM also manages the transportation contract ensuring the transportation partner is performing to the expectations of the Board of Directors, participating hotels, and guests.

The specific duties and scope of work include:

 Prepare and manage the budget and monitor the financial health of the Trolley District.

Prepare and report financial functions using QuickBooks and Microsoft products.

·        Manage banking, investments, and the reconciliation of all instruments.

·        Collect and monitor hotel assessments.

·        Compile data and work with auditors.

·        Work independently and maintain a home office.

·        Prepare agendas, schedule meetings (live and virtual), post meetings, prepare and distribute meeting packet

material.

·        Attend and manage all meetings. 

·        Prepare and maintain records of meeting minutes.

·        Work with contractual CPA and law firm as needed.

·        Prepare state and federal reporting.

·        Manage the transportation contract which includes monitoring and constant communication with the operation

management.

·        Monitor ridership statistics, reservations, and guest comments.

·        Maintain a high standard of customer service to the hotels/guests and respond to complaints.

·        Work closely with the participating hotels regarding service, assessments, and updates.

·        Manage convention supplemental service which includes developing route schedules/timetables and

formulating an agreement for service. Requires collaboration with Executive Committee, ACVB, contractual

transportation companies, hotels, venues, and the City of Arlington.

·        Stay in close contact with venues regarding schedules and event updates.

·        Stay in close contact with venues, the contractual transportation company, City of Arlington, Police and other

entities regarding traffic patterns and staging situations in the Arlington Entertainment District.

·        Monitor and manage the Trolley District website content.

·        Prepare and distribute marketing material including flyers, brochures, advertising, banners, etc.

·        Maintain post office box and storage unit rental content.

·        Prepare and distribute the annual Operators Guide.

·        Ability to maintain a flexible schedule which may include weekends, nights, holidays.

·        All other duties as needed to ensure that the Trolley functions successfully.

Skills and Qualifications

The effective General Manager needs a broad range of industry knowledge.

·        Keen strategic thinking and planning.

·        Understanding of budget management and financial monitoring.

·        Basic knowledge of investment strategies.

·        Excellent leadership skills, including collaboration over multiple parties and goal setting.

·        Effective conflict resolution and problem-solving skills.

·        Good organization and time management.

·        Comfortable in a fast paced or high-pressure environment.

·        Knowledge of local government administration.

Education and training requirement:

·        Bachelor’s degree in business administration, public administration, or other related field

Is required.   

·        Notary Public or the ability to become a notary public within the first six months of contract.

·        A Certified Public Manager is a plus but not required.

Experience

·        Candidates must show previous relevant experience in local government or other similar industry in a

leadership management role.

·        Previous experience must illustrate applicable knowledge, skills and training to accomplish the duties and

scope of work as listed above.

·        Experience in the areas of transportation and hospitality are a plus.

Arlington Entertainment Area Management District