The branch Shop Manager is responsible for the overall coordination and performance of the fulfillment, dispatch, and shipping departments.
RESPONSIBILITIES
Supervisory responsibilities
Management and supervision of all staff assigned (5-10 employees)
Essential functions
- Manage the daily operations of branch departments including fulfillment, dispatch, and shipping
- Work with Shop Managers to forecast labor needs and timelines for equipment turns
- Pull daily reports for equipment locations to determine overall workflow and efficiency
- Manage daily procedures and make improvements based on workload and overall performance of branch
- Coach and train staff regularly, always leading by example
- Conduct daily huddles and weekly team meetings to address operational concerns and motivate staff
- Identify areas of inefficiency and recommend ways to fix them to General Manager
- Lead team to meet goals, both in professional development and organizational processes
- Manage and forecast future capacity needs with General Manager and plan accordingly
- Understanding of and compliance with company policies
- Ability to work more than 8 hours in a shift and / or on weekends may be required.
QUALIFICATIONS
Knowledge, Skills, and Abilities
- Strong knowledge of audio-visual equipment, HD Camera formats, signal flow, audio and stage lighting
- Proven leadership skills in a time pressured environment
- Ability to prioritize and multi-task
- Ability to work independently with minimal supervision
- Proven history of outstanding customer service and problem-solving abilities
- Ability to interact with customers on a professional level
- Highly detail-oriented with superior organizational skills
- Ability to prioritize multiple projects
- Must possess excellent interpersonal, clear verbal and written communication. Fluency in English required.
- Must have demonstrated time management skills and be able to meet deadlines in a fast-paced multi-task environment with minimal supervision.
- Must have strong organizational skills and be able to prioritize work to meet deadlines.
- Ability to maintain a calm demeanor in a stressful environment with ability to adapt positively to changes in the work setting with ease
- Must be able to troubleshoot and execute other job functions with high attention to detail
Physical demands
- May be required to spend long hours standing, bending, stooping, and/or walking.
- Ability to lift, push, pull, and/or carry objects up to 75 pounds consistently with heavier weight necessary at times.
- The position requires the ability to see clearly (with or without the aid of glasses or contact lenses) during responsibilities on and off a computer.
- Must be able to communicate effectively by listening and in both written and verbal forms.
- Must be able to work in various weather and temperature conditions to include extreme heat, humidity and cold.
Travel required
- Travel may occasionally be required to on-site systems and facilities
- Driver’s license preferred.
Required education and experience
- High school diploma or equivalent education, Bachelors preferred
- Proficient in Microsoft Outlook, Word and Excel
- 5+ years working experience in AV/broadcast equipment rental and/or event execution capacity
- Experience working in a Windows / MAC OS based environment
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