**Must be fully vaccinated and Local to NYC for hybrid model 2x week in Midtown NYC***
Schedule: 35-40 hours a week total but must be open to a flexible schedule to check Social platforms during evenings and weekends
Must Haves:
- Bachelor’s degree in Marketing, Communications, or a related field.
- 2-3+ years of experience as a Social Media Community Manager or similar role.
- Experience in social monitoring and social listening
- Experience with Sprout & Brandwatch
- Proficiency in using social media software to monitor online conversations.
Day to Day:
We are seeking an experienced Social Media Community Manager and Crisis Communications Specialist able to work a flexible schedule on weekdays and weekends. The ideal candidate will have strong capabilities in conducting social media scheduling, monitoring, and proactive media listening for a large organization with an international public profile. This role requires a unique blend of critical thinking, communications skills, and technical expertise to assist in managing our online communities and handling crisis communications effectively.
Responsibilities:
- Schedule and post social media content developed by the editorial and creative teams.
- Engage with our online community by responding to comments, direct messages, and reviews in a timely and professional manner according to established processes.
- Monitor and analyze media trends and potential topics of concern using social listening tools.
- Follow the crisis communication plan for managing or escalating potential risks or negative situations arising on social media.
- Conduct regular audits across social media accounts to ensure brand consistency and brand style guidelines across all social media platforms.
- Monitor and report on feedback on social accounts, providing insights to the relevant teams within the organization such as patient relations.
Insight Global
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