General Summary: Deliver stellar customer service and sales support
Essential Job Requirements:
- The ultimate goal of a customer experience professional is to increase sales and maintain customer loyalty. From beginning the interaction with a friendly demeanor, providing good communication, and a showing a willingness to help – this is #1
- Support ULOFT sales staff in accomplishing company sales goals
- Preparation of bids, quotes/acknowledgments
- Calculate freight quotes
- Submit request for install as needed
- Generate cost grids for discount review
- Process order after receipt of signed acknowledgment or purchase order
- Plan project delivery based on individual customer/project needs and ULOFT capacity
- Liaison between all departments, sales and customer to drive project
- Provide information/work closely with:
- Accounting regarding payment
- Purchasing regarding purchasing of specialized items.
- Production regarding schedules/inventory levels.
- Product Development regarding new items and specifications.
- Freight to ensure the order/releases are updated and accurate as internal/ external changes occur
- Continuous contact with customer on all aspects of the order.
- Process replacement orders and coordinate repairs with install department/customer.
- Share in team responsibilities and cover when someone is out of the office.
- Participate in application of state and cooperative bid contracts in assigned territory.
- Perform other related duties as assigned.
Skills and Abilities:
- Customer service driven
- Team focused
- Detail oriented
- Organized
- Effective at completion of tasks under deadlines
- Professional appearance and superb phone etiquette
Knowledge:
- Various departments and their relationship to others
- Product and inventory reporting
- Microsoft Office (Outlook, Word, PowerPoint, Excel) including Teams
- ERP systems, preferably Made2Manage, Maxload & eShipping
- Effective inside sales procedures
Education and Experience: Bachelors degree and/or equivalent experience. Must have experience that correlates with above stated knowledge, skills, and abilities.
Physical Requirements: Those required for carrying out specific job functions listed above. Some travel may be required.
EOE/M/F/Vets/Disabled
Note: The statements herein are intended to describe the general nature and level of work being performed by employees assigned to this classification. They are not intended to be construed as an exhaustive list of all responsibilities, duties, and skills required of personnel so classified.
University Loft Co.
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