Vantaca’s vision is big. We are the leading community management performance software that enables owners and operators, community management teams, and boards and associations to improve business performance. More than just accounting and management software, it is business operating software that helps increase revenue, efficiency, flexibility, and control. A modern cloud architecture with a single-platform design that adapts to 100% of business processes, has proactive reporting, and can integrate with the software and banking partners of choice. Vantaca is focused exclusively on community management and is the trusted and proven technology leader in the community association management industry.
We are a winning team that believes in working together to make big ideas happen. We are a collaborative and visionary group that holds ourselves accountable for our results. Our ability to be nurturing and agile allows us to adapt to change and support each other through any challenges that come our way. We are customer-centric, meaning that we put our customers’ needs and preferences at the heart of our work. We are authentic game changers that are building something cool and people like it here.
Overview
As an Implementation Manager, you are responsible for hiring & maintaining an A+ Team of Implementation Consultants, driving performance and professional growth through support and leadership. You are constantly looking to improve efficiency while providing white-glove service to our customers in the onboarding phase. Vantaca’s customers’ experiences are at the center of every decision. You will work closely with Sales to support sales demands and Customer Success as the customer transitions from onboarding.
 Â
Key Responsibilities
- Hiring and maintaining an A+ Team
- Provide on-the-spot feedback and has regular performance and coaching conversations
- Create a collaborative environment that encourages the sharing of ideas and the promotion of innovationÂ
- Key deliverables of team are completed on time
- Overseeing the response time & quality of support tickets of clients in the implementation phase
- Put customer needs at the center of the business strategy and promotes a customer-focused culture
- Report metrics to CX leaders
- Stay up to date on product knowledge, the functionality of product features, and industry-specific norms
- Manage under-performing employees by defining action plans to coach employees up or out of the organizationÂ
- Set the vision and defines the strategy for the team
- Align the team and individual goals to company goalsÂ
- Defines KPIs and tracks progress on a regular basis
- Influence, inspire, and motivate others to participate and take action
- Encourage team to think differently and re-evaluate people, processes and technology to see if they can do it better
- Use knowledge, skills, and perspectives to promote innovation that can benefit the company and produce reliable outcomes
- Provide direction and regular reviews of strategic account plans
- Maintains relationships with largest or most strategic accountsÂ
Requirements
- You have a Bachelor’s degree or equivalent experience in business administration, project management, information systems, operations management, supply chain management, or other related field
- You have at least 2 years’ experience or a combination of education and experience in the above and you’re awesome at it
- Minimum of 2 years of proven management experience
- You’ve got phenomenal communication skills and are an innovative problem-solver
- You’re highly organized and really good at prioritizing your workload
- You are great at interacting with people – customers, clients and coworkers. Your communication with everyone is professional, positive and constructive.Â
- You are a terrific public speaker and comfortable with leading meetings
- You’ve got a strong technology background, data management skills and you’re advanced with Excel
- You have a proven ability to lead a team
- A well-developed interpersonal style and exceptional influencing skills, with a proven ability to maintain strong relationships across all levels in the business
- Passion for customers, appreciation of customer perspective, and ability to advocate on their behalf
- A proven aptitude for approaching challenges with creativity; natural curiosity and willingness to dive into the industry and our innovative products and features
- Comfortable working in a scaling environment; champion of change and process improvement
- Effectively presents individual and organizational perspectives to groups clearly and persuasively.
- Ability to handle and resolve conflict by seeking common ground amongst all involved parties.
- Able to articulate complex solutions to individuals/customer executives.
- Ability to determine true issues/barriers to achieving agreement and effectively navigate discussions no matter what the situation.
- Understands how metrics tie to overall company performance and clearly articulates the rationale behind team goals to team members.
- Track record of developing employees for internal promotion and new rolesÂ
Why You Should Join Our Team
- Named on Inc 5000 list of America’s Fastest Growing Private Companies (2021 and 2022).
- Named a Inc 5000 Vet 100 Private company multiple years in a row.
- 2021 Winner of Costal Entrepreneur Award.
- Our eNPS is +82! (Google it, that is sweet)
- Benefits: Medical, Dental, and Vision kick in day one.
- 401K with Company Match.
- Remote Flexible – come to the office when needed.
- Unlimited PTO (Required to take minimum time per year).
How we work and Where We Call Home
The Wilmington area really has something for everyone. Historic Downtown Wilmington runs along the Cape Fear River and offers dozens of shops, restaurants, and live entertainment opportunities. If you want to spend some time outdoors, get some sun or go surfing or fishing, you can pick a spot along one of our beautiful beaches. All throughout the city and surrounding areas, you’ll find great shopping, eateries, local breweries, and much more. Whether you’re looking for country, city, or beach life – you can find it in Wilmington.
If interested, reach out to [email protected]
Vantaca
Related jobs:
Casting Call: Speaker for Hair Brand Commercial in Los Angeles
Job Description:
UCA is casting a Speaker for an upcoming hair brand commercial filming in Los Angeles. We are seeking a charismatic and confident individual who can deliver lines with clarity and professionalism. This role is ideal for someone who can represent the brand effectively on camera, combining communication skills with a dynamic presence.
Job Responsibilities:
- Deliver scripted lines clearly and confidently in front of the camera.
- Represent the brand by speaking directly to the audience, conveying the message in a professional and engaging manner.
- Follow the direction of the production team to ensure the tone and style align with the brand’s identity.
- Participate in multiple takes and collaborate with other actors and crew members to ensure a successful production.
Requirements:
- Open to men and women of all ethnicities.
- Aged 20-35.
- Comfortable speaking on camera and delivering lines.
- Must be available for filming on Day 1.
- Local hire preferred, as no travel or lodging is provided.
Compensation:
- Rate: $600 for up to 6 hours of work.
- Payment will be provided after filming.
Casting Call: Lead Man and Lead Woman for Hair Brand Commercial in Los Angeles
Job Description:
UCA is casting for Lead Man and Lead Woman roles in an upcoming hair brand commercial filming in Los Angeles. We are seeking actors who can confidently take on lead roles, deliver compelling performances, and work in a dynamic commercial setting. This is a paid opportunity to be featured prominently in a commercial for a well-known brand.
Job Responsibilities:
- Portray the lead character in various scenes that showcase the brand’s hair products.
- Follow the direction of the production team to bring energy and authenticity to your performance.
- Participate in multiple takes and ensure continuity in your portrayal throughout the day.
- Collaborate with other actors, models, and the crew to ensure the success of the production.
Requirements:
- Lead Man:
- White, aged 20-35.
- Must be available for filming on Day 2.
- Lead Woman:
- White, aged 20-35.
- Must be available for filming on Day 2.
- Must be comfortable in front of the camera and capable of delivering a polished performance.
- Previous acting experience is preferred but not required.
- Local hire preferred, as no travel or lodging is provided.
Compensation:
- Rate: $400 for up to 8 hours of work.
- Payment will be provided after filming.
Casting Call: Product Models for Hair Brand Commercial in Los Angeles
Job Description:
UCA is casting male and female Product Models for an upcoming hair brand commercial filming in Los Angeles. We are seeking individuals who are comfortable being on camera and can model hair care products in a professional, high-quality setting. This is a paid opportunity to showcase your modeling talents in a commercial for a well-known brand.
Job Responsibilities:
- Model hair care products on camera, posing as directed by the production team.
- Participate in various scenes showcasing the brand’s products in a professional manner.
- Follow all instructions from the production team to ensure smooth filming.
- Maintain professionalism and adaptability throughout the shoot.
Requirements:
- Male and female models, all ethnicities.
- Ages 20-35.
- Must be comfortable working in a commercial setting and following the direction of the production team.
- Must be available for filming on Day 1.
- Local hire preferred, as no travel or lodging is provided.
Compensation:
- Rate: $250 for 6 hours of work.
- Payment will be provided after filming.
Casting Call: French Bulldogs for Hair Brand Commercial in Los Angeles
Job Description:
UCA is seeking well-behaved French Bulldogs to feature in an upcoming hair brand commercial filming in Los Angeles. This is a paid opportunity for your dog to shine on-screen in a professional production setting, working alongside actors in fun and creative scenes.
Job Responsibilities:
- French Bulldogs will appear in commercial scenes, interacting with actors or being part of the overall environment.
- Must follow direction from the handler and production team for required actions.
- Be comfortable around lights, cameras, and people on set.
Requirements:
- Must be a well-behaved French Bulldog.
- Comfortable on a professional set with people and other animals.
- Able to follow directions from the handler.
- Must be available for one day of filming.
Compensation:
- Rate: $250 for 2 hours of work.
- Payment will be provided after filming.
Casting Call: Ceremony Guests for Streaming Platform Project in Atlanta
Job Description:
We are casting male and female extras to portray Ceremony Guests for a new streaming platform project filming in Duluth, GA (near Sugarloaf Pkwy). This role requires individuals who can represent formal guests at a ceremony. Men must provide and wear navy, beige, or light grey suits. This is a great opportunity for those interested in a professional film setting.
Job Responsibilities:
- Portray a guest attending a formal ceremony in various scenes.
- Follow direction from the production team to ensure an appropriate demeanor for a formal event.
- Be prepared for multiple takes and adjustments to scenes as needed.
- Maintain professionalism and punctuality throughout the day.
Requirements:
- 4 men and women, ages 25+.
- Men must own and bring a navy, beige, or light grey suit to wear during filming.
- Must be comfortable working in a formal setting.
- Local hire only (Duluth, GA near Sugarloaf Pkwy), as no travel or lodging is provided.
- Must be available for the entire day of filming.
Compensation:
- Rate: $100 for up to 10 hours of work.
- Payment will be made via direct deposit only (no exceptions).
Casting Call: Security Guards for Streaming Platform Project in Atlanta
Job Description:
We are seeking male extras to portray Security Guards for a new project filming in Duluth, GA (near Sugarloaf Pkwy). This role involves working as a security guard at a formal ceremony, requiring a professional appearance and demeanor. This is a great opportunity for those interested in being part of an exciting production for a major streaming platform.
Job Responsibilities:
- Portray a security guard at a formal ceremony, ensuring a serious and professional appearance.
- Follow the direction of the production team and perform various tasks that align with the role of security personnel.
- Be prepared for multiple takes and scene adjustments.
- Maintain professionalism and punctuality throughout the day.
Requirements:
- 2 male extras, ages 20-50.
- Must be comfortable portraying a security guard in a formal setting.
- Local hire only (Duluth, GA near Sugarloaf Pkwy), as no travel or lodging is provided.
- Must be available for the entire day of filming.
Compensation:
- Rate: $100 for up to 10 hours of work.
- Payment will be made via direct deposit only (no exceptions).
Casting Call: Auction Buyers for Streaming Platform Project in Atlanta
Job Description:
We are casting male and female extras to portray Auction Buyers for a new streaming platform project filming in Duluth, GA (near Sugarloaf Pkwy). This is an exclusive small scene where you will be part of an elegant auction setting. Men must have appropriate attire (navy, beige, or light grey suits). This is a great opportunity for those looking to be part of a professional production.
Job Responsibilities:
- Portray an auction buyer or party guest in a formal, upscale auction scene.
- Follow the direction of the production team to perform specific actions and movements as required for the scene.
- Be prepared for multiple takes and scene adjustments.
- Maintain professionalism and punctuality throughout the day.
Requirements:
- 3 men and women, ages 30+.
- Men must own and bring a navy, beige, or light grey suit to wear during filming.
- Must be comfortable working in a professional environment and taking direction.
- Local hire only (Duluth, GA near Sugarloaf Pkwy), as no travel or lodging is provided.
- Must be available for the entire day of filming.
Compensation:
- Rate: $100 for up to 10 hours of work.
- Payment will be made via direct deposit only (no exceptions).
Casting Call: Male and Female Extras (Ages 18-65) for TPS Production Services Movie – Funeral Attendees
Job Description:
TPS Production Services is seeking male and female extras to portray Funeral Attendees for an upcoming movie filming in Atlanta, GA. We are looking for African-American individuals to participate in scenes that will depict a formal funeral setting. This is a paid opportunity for those looking to gain experience on a professional movie set.
Job Responsibilities:
- Portray a funeral attendee, dressed appropriately for a formal funeral scene.
- Follow directions from the production team and maintain the required demeanor throughout the scene.
- Participate in multiple takes and scene adjustments as needed.
- Work professionally and collaboratively with the cast and crew to achieve the desired look and feel for the scene.
Requirements:
- Male and female extras, ages 18-65.
- African-American only.
- Must be comfortable portraying a somber, respectful attendee at a formal funeral.
- Must be local to Atlanta, GA, or able to provide own transportation, as no travel or lodging is provided.
- Available for up to 8 hours on the day of filming.
Compensation:
- Rate: $100 for up to 8 hours of work.
- Payment will be mailed via check within 2 to 3 weeks after filming.
Casting Call: Body Doubles for Upcoming Production in Atlanta
Job Description:
We are seeking two body doubles for an upcoming production filming in Atlanta, GA. The production is looking for a specific match in physical appearance, so applicants must meet the required body types and characteristics. This is a great opportunity for those who fit the description to work closely with the production team in a professional environment.
Role 1:
- African American Female Double
- Size: 2
- Height: 5’6″
- Age Range: 20s to 30s
- Hair: Shoulder-length or similar
Role 2:
- Caucasian Male Double
- Height: 6’2″
- Shirt Size: Large
- Waist: 34
- Hair: Short brown
- Build: Athletic, in good shape
Job Responsibilities:
- Stand in for the main actors in scenes requiring a body double.
- Accurately match the appearance and movements of the lead actor during filming.
- Work closely with the production team to ensure seamless continuity.
- Be prepared for extended periods on set, following all directions given by the crew.
Requirements:
- Must match the physical specifications provided for either role.
- Comfortable working as a body double, maintaining professionalism on set.
- Available for the entire day of filming.
- Must provide a recent photo of yourself with your current hair length, along with your height, clothing sizes, and contact information.
Compensation:
- Compensation details will be provided upon inquiry or during the application process.
Casting Call: Male and Female Extras (Ages 18-65) for TPS Production Services Movie – Tourists
Job Description:
TPS Production Services is casting male and female extras to portray Tourists for an upcoming movie filming in Atlanta, GA. We are seeking individuals who can convincingly look like they are visiting Italy, capturing the essence of travelers in a bustling, picturesque location. This is a 3-day booking, and all ethnicities are encouraged to apply.
Job Responsibilities:
- Portray a tourist visiting Italy in scenes such as public squares, cafes, or sightseeing locations.
- Follow direction from the production team to ensure your appearance and behavior match that of a typical visitor.
- Be prepared to participate in multiple takes and scene adjustments.
- Collaborate with the production team and maintain professionalism throughout the 3-day shoot.
Requirements:
- Male and female extras, ages 18-65.
- Must be able to convincingly portray a tourist visiting Italy (appearance and demeanor).
- All ethnicities are welcome to apply.
- Comfortable working in a busy production environment and taking direction.
- Must be available for the entire 3-day booking.
- Local hire only (Atlanta, GA), as no travel or lodging is provided.
Compensation:
- Rate: $100 for up to 8 hours of work per day.
- Payment will be mailed via check within 2 to 3 weeks after filming.
Casting Call: Male and Female Extras (Ages 18-65) for TPS Production Services Movie – Tourists
Job Description:
TPS Production Services is casting male and female extras to portray Tourists for an upcoming movie filming in Atlanta, GA. We are seeking individuals who can convincingly look like they are visiting Italy, capturing the essence of travelers in a bustling, picturesque location. This is a 3-day booking, and all ethnicities are encouraged to apply.
Job Responsibilities:
- Portray a tourist visiting Italy in scenes such as public squares, cafes, or sightseeing locations.
- Follow direction from the production team to ensure your appearance and behavior match that of a typical visitor.
- Be prepared to participate in multiple takes and scene adjustments.
- Collaborate with the production team and maintain professionalism throughout the 3-day shoot.
Requirements:
- Male and female extras, ages 18-65.
- Must be able to convincingly portray a tourist visiting Italy (appearance and demeanor).
- All ethnicities are welcome to apply.
- Comfortable working in a busy production environment and taking direction.
- Must be available for the entire 3-day booking.
- Local hire only (Atlanta, GA), as no travel or lodging is provided.
Compensation:
- Rate: $100 for up to 8 hours of work per day.
- Payment will be mailed via check within 2 to 3 weeks after filming.
Casting Call: Male and Female Extras (Ages 18-65) for TPS Production Services Movie – Local Italy Residents
Job Description:
TPS Production Services is casting male and female extras to portray Local Italy Residents for an upcoming movie filming in Atlanta, GA. We are looking for individuals who can authentically portray residents of Italy in various scenes. This is a 3-day booking, and we encourage people of all ethnicities who can convincingly look like they live in Italy to apply.
Job Responsibilities:
- Portray a local Italian resident in different settings such as streets, cafes, or homes.
- Follow directions from the production team to ensure your appearance and actions reflect the culture and vibe of Italy.
- Work professionally on set, being prepared for multiple takes and scene adjustments.
- Be available for all three days of filming.
Requirements:
- Male and female extras, ages 18-65.
- Must be able to convincingly portray an Italian local (appearance and demeanor).
- All ethnicities are welcome to apply.
- Comfortable working in a busy production environment and taking direction.
- Must be available for the entire 3-day booking.
- Local hire only (Atlanta, GA), as no travel or lodging is provided.
Compensation:
- Rate: $100 for up to 8 hours of work per day.
- Payment will be mailed via check within 2 to 3 weeks after filming.