“Let goodness, fairness, and most importantly, love prevail in business; profits will inevitably follow.” – NK Chaudhary, founder
Jaipur Living is a socially conscious luxury brand that produces the most beautiful rugs and textiles in the most ethical way. Our founder, NKC, built the business in a very ground-breaking and human way by putting artisans and respect for them at the heart of the business model.
Today, Jaipur Living has become a leading designer, manufacturer, and distributor of rugs across the globe.
Our doorstep entrepreneurship model nurtures more than 40,000 artisans in 700 villages across India. We believe our growth and success are a direct outcome of the care and respect we have — not only for our artisans, but for our customers, and team members as well.
As a Jaipur Living team member, you are encouraged to collaborate, think independently, and stretch the creative process to develop new ways of designing, marketing, and distributing products around the world. We are looking for talented individuals with a strong passion for unparalleled quality and creating beautiful lives.
As the Director of eCommerce Marketplaces, you will define and drive the long-term strategy to aggressively grow the United States Direct business. You will play an important voice at the leadership table, providing a strong and challenging influence across the entire market leadership team bringing thought leadership and energy to challenge the sales strategies by continuously developing new and existing initiatives. You will need to champion the e-commerce B2B business in planning, delivery, and performance.
RESPONSIBILITIES:
- Develop strategy for the eCommerce marketplace businesses and deliver against top line targets and KPIs
- Manage all aspects of the marketplace channel, including financial forecasting, advertising strategy and campaigns, inventory management, customer experience, site merchandising, reviews, CX, reporting, etc.
- Manage departmental P&L, exceed quarterly and annual budgets, and manage marketing spend.
- Proven track record of driving business results through online marketplace thought leadership.
- Lead channel marketing and advertising initiatives on prioritized platforms (i.g. Wayfair, Amazon, Overstock, etc.) while improving return on advertising spend
- Manage marketing investment and product KPIs to include ROAS, CPC, CTR, Conversion Rate, Impressions, and share of the business.
- Work with cross-functional departmental leaders to improve speed to consumer and item-level forecasting accuracy / in-stock rates
- Drive company sales with all online and e-commerce channel partners/customers and catalog accounts to achieve top-line and bottom-line goals.
- Develop and execute the company’s overall e-commerce channel strategic plan in alignment with the overall company’s strategic roadmap.
- Implement processes and best practices to ensure alignment with evolving channel partners’ requirements.
- Improve the profitability of the channel.
- Merchandise a complex SKU assortment for an eCommerce account base while providing feedback on data-based product gaps and trends to the product development team
- Account relationship management with all online and e-commerce channel partners
- Handle all channel partner queries and initiate inter-departmental coordination for accounting reconciliations.
- Ensure complete channel partner satisfaction and resolve all grievances with utmost priority.
- Ensure proper product content is developed and shared with the channel partners.
- Ensure new product listing on partner online portal and enhance current listings.
- Manage pricing to avoid any cross-channel conflicts and maximize channel profits.
- Ensure inter-departmental coordination for smooth, daily order execution.
- Achieve 95% of target TAT and ensure minimal loss of revenue due to delayed shipments.
- Reduce returns with accurate product information online; identify and fix all possible drivers of returns.
- Ensure process setup complies with customer requirements and all departments are notified.
- Participate in customer-driven promotions for maximizing revenue.
- Prepare and drive the annual company online promotional plan calendar to maximize revenue.
- Constantly innovate and develop product merchandising from an online and e-commerce perspective.
- Manage and develop eCommerce team and outside agency relationship
SKILLS AND REQUIREMENTS
- Bachelor’s Degree in a related field
- 5+ years of prior B2B or B2C experience developing online strategies.
- Customer-centric, highly skilled at relationship building with clients and suppliers.
- Proven success managing cross-functional teams and external agencies to accomplish key goals.
- Adept at assessing needs, generating options, and implementing solutions in collaboration with clients and stakeholders.
- Experienced in long-term planning, an agent of change, and adaptable to market dynamics.
- Appreciation for aesthetic/design attributes of engaging consumer-facing websites
- Ability to effectively communicate with all levels of management.
- Understanding of online merchandising for home furnishings preferred
- Ability to move seamlessly between strategic planning and tactical execution.
- Possess an entrepreneurial spirit, with strong category, program, and product management skills.
- Strong strategic and business development experience with project management skills
- Experience with sales in excess of 10 million annually
- Must have pricing and merchandising experience in an online sale environment.
What we do for our team members:
- Give competitive benefits and salaries
- Provide a professional and friendly work environment
- Maintain a modern, sleek facility, which complements our attitudes and desires
- Create opportunities for growth inside the company
- Give access to an on-site basketball court and gym complete with a yoga studio and showers
- Encourage employees to collaborate over an organic community garden
A background in retail or merchandising with a strong interest in home furniture, home décor, interiors, or lifestyle markets is a huge plus for this position.
For more information regarding this opportunity or other Jaipur Living opportunities please visit www.jaipurliving.com.
We are unable to sponsor H1-B visas at this time.
Jaipur Living
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