Event Manager| Mullins Center (UMass-Amherst)

The Event Manager will manage every aspect of their assigned events from the advance planning stages through the end of the event; hire, train, schedule and supervise all event staff; oversee building security and interact with local public safety officials to ensure events run smoothly; coordinate communication between event staff/security and delegate assignments; be responsible for and ensure overall customer and lessee satisfaction and experience.

• Plan, service and supervise all events
• Plan, direct and evaluate the work of part time departmental staff
• Provide leadership for event personnel
• Oversee all facility safety and security operations for all events
• Analyze challenges, identify alternative solutions, and project consequences of proposed actions  and implement recommendations in support of organizational objectives
• Work a flexible schedule, including long days, nights, early mornings, weekends and holidays as needed
• Complete all duties with a customer service focus through teamwork and dedication of the GREAT Experience principles
• Advance concert/show needs with Promoters and put together IATSE and event estimates for booked and potential events
• Ensure accuracy in computing of costs for estimates, post-event billing and settlement of services and equipment rental charges
• Assist in the preparation of building to meet the requirements of upcoming events/shows
• Select, train, motivate and evaluate part time staff; provide or coordinate staff training; work with employees to correct deficiencies; implement discipline and termination procedures
• Function as a liaison between users of the facility and the facility staff
• Develop crowd management and event staffing plans and event staffing levels
• Investigate and resolve event-related complaints in a professional manner ensuring customer satisfaction
• Communicate with municipal officials, including police, fire and medical services, event staff and public to ensure security of patrons and events run smoothly
• Create and distribute detailed data sheets prior to every event and post show event evaluations
• Assist and direct changeover crew with breakdown and setup of events
• Serve as Manager on Duty as scheduled
• Perform other duties and responsibilities as required

• Three to Five (3-5) years of increasingly responsible experience in event management in a stadium, arena, convention center or public assembly facility setting
• Bachelor’s degree from an accredited college/university with major coursework in facility management, hospitality management, business, or related field
• Strong oral and written communication skills
• Strong computer skills in Microsoft Office applications, word processing, and Internet
• Possession of, or ability to obtain, a valid drivers’ license
• Knowledge of operational characteristics of events
• Ability to identify the needs of users of the facility
• Knowledge of crowd management and control techniques
• Knowledge of customer service practices
• Knowledge of principles of supervision, scheduling, and training employees
• Demonstrated familiarity with facility use contracts
• Experience with budget preparation and control
• Familiarity with terminology used in entertainment/convention/public assembly settings
• Experience with AutoCAD is preferred but not required

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