Collections Manager
Austin, TX – Hybrid
SUMMARY:
- 8fig is looking for a Collections Manager who will serve as the primary contact for all customers with failed debits as well as those needing Plan changes. The CM will manage clients’ accounts in an effort to reduce defaults, delinquencies and assist under-performing clients.
RESPONSIBILITIES:
- Understand all aspects of 8fig’s Growth Plans
- Respond to customer debit/remittance related questions
- Assist with the education and facilitation of “Change Requests” for users
- Prepare weekly documentation related to recent failed debits and current statuses of accounts
- Work closely with VP of CS to identify effective policies and where there are blockers, for Risk + Product
- Identify patterns within under-performing users and report back to VP CS + Risk
- Manage team culture while ensuring a positive welcoming work environment
- Take over more complicated tasks/user in an effort to retain users who want to terminate their contracts
- Develop and share best practices with team members to continually improve the quality, effectiveness, and efficiency of our processes
- Update and maintain Sales database with relevant account details
DESIRABLE SKILLS AND PREFERRED QUALIFICATIONS:
- Bachelor’s Degree + experience in Customer Success, Customer Support, Sales, Retention, Account Receivable or Account Management or related field
- Experience with a client-facing role
- Proficiency with MS Office
- Possess strong phone, written and verbal communication skills with excellent presentation skills
- Strong empathy for customers and passion for revenue and growth
- Demonstrated ability and desire to work and excel in a fast-paced environment
- Well-organized, with high attention to detail and ability to prioritize
- Experience with implementing customer solutions in a capacity is a plus
- Experience with Salesforce.com and other CRM tools is a plus
8fig
Related jobs:
Crew Opportunities – Hit TV Series Hiring for Season 3
A hit television series is now hiring crew members for its highly anticipated third season. This is an excellent opportunity for film and television professionals to join a major production and work alongside an experienced team.
Job Responsibilities
- Assist in various crew positions based on expertise and experience
- Collaborate with the production team to ensure smooth operations on set
- Maintain professionalism and efficiency in a fast-paced environment
- Follow production guidelines and meet deadlines effectively
Requirements
- Experience in film, television, or related production roles
- Ability to work flexible hours as required by the production schedule
- Strong teamwork and problem-solving skills
- Attention to detail and ability to adapt to a dynamic set environment
Compensation
- Competitive industry pay based on role and experience
- Valuable experience working on a major TV production
- Networking opportunities with industry professionals
- Potential for long-term employment in future seasons
Are you ready to get discovered?