8fig is looking for a Collections Manager who will serve as the primary contact for all customers with failed debits as well as those needing Plan changes. The CM will manage clients’ accounts in an effort to reduce defaults, delinquencies and assist under-performing clients.

RESPONSIBILITIES:

Understand all aspects of 8fig’s Growth Plans
Respond to customer debit/remittance related questions
Assist with the education and facilitation of “Change Requests” for users
Prepare weekly documentation related to recent failed debits and current statuses of accounts
Work closely with VP of CS to identify effective policies and where there are blockers, for Risk + Product
Identify patterns within under-performing users and report back to VP CS + Risk
Manage team culture while ensuring a positive welcoming work environment
Take over more complicated tasks/user in an effort to retain users who want to terminate their contracts
Develop and share best practices with team members to continually improve the quality, effectiveness, and efficiency of our processes
Update and maintain Sales database with relevant account details

DESIRABLE SKILLS AND PREFERRED QUALIFICATIONS:

Bachelor’s Degree + experience in Customer Success, Customer Support, Sales, Retention, Account Receivable or Account Management or related field
Experience with a client-facing role
Proficiency with MS Office
Possess strong phone, written and verbal communication skills with excellent presentation skills
Strong empathy for customers and passion for revenue and growth
Demonstrated ability and desire to work and excel in a fast-paced environment
Well-organized, with high attention to detail and ability to prioritize
Experience with implementing customer solutions in a capacity is a plus
Experience with Salesforce.com and other CRM tools is a plus

8fig

Member since:

December 27, 2022