Collections Manager

Job Description

General Purpose & Essential Duties:

The Accounting Director leads accounts receivable and collections efforts and oversees the entire billing and collection process including but not limited to invoicing, customer billing inquiries, cash application, and collections processes. The Accounting Director will delegate, supervise, and participate in accounting team tasks, oversee the recording, tracking, and reporting of financial information, and ensure that the department operates efficiently without sacrificing accuracy.

• Oversee team of Billing, AR, and Collection Specialists, ensuring accurate and timely invoicing and tracking of accounts receivable aging by customer and revenue type
• Responsible for hiring and onboarding of new team members, new hire and ongoing training of Billing , AR & Collection Specialists
• Develop and execute the accounts receivable to collection strategic process to align with overall business goals
• Create, enforce, and improve standard operating process documentation and business maintenance strategies as related to receivables
• Manage vendor relations, and service level agreements for the AR & Collections team.
• Review customers information, reconcile discrepancies, and ensure customers are properly billed
• Monitor monthly invoicing and money collection processes to ensure timely collection of payments
• Responsible for direct interaction with customers regarding their billing and outstanding invoices, propose payment arrangements, and find ways to minimize company’s potential loss of income
• Develop and implement accounts receivable KPIs for the department to measure success of Billing and AR Specialists and track their performance on periodic basis
• Ensure compliance to company’s invoicing and collections policies and procedures
• Prepare and present periodic reports of invoicing and collections views and KPIs that support short-term and long-term business decisions
• Collaborate with other departments to assess current service levels and understand requested program improvements and enhancements
• Recommend new ways to streamline processes and use of systems that will help reduce complexity, while increasing efficiency
• Develop and maintain records necessary for auditing purposes; provide copies of all requested files, documentation, and reports to state and internal auditors as needed
• Motivate and encourage team members and assess potential talented individuals for career development

Required Skills, Abilities, Education & Experience:

• Excellent leadership and supervisory skills
• Excellent organizational and time management skills
• Excellent analytical skills and high attention to detail
• Excellent verbal and written communication skills
• Ability to take control, assist in de-escalating, and remain calm in a sometimes stressful environment
• Accountable to finish assignments on or before expected deadlines
• Advanced computer skills in MS Office, accounting software, and databases
• Hands on experience with billing and collection systems and tools
• Ability to accurately process numerical data
• Ability to work accurately and independently
• High level of confidentiality
• Bachelor’s degree in accounting, finance, or related field
• 3-5 years of supervisory experience as an invoicing and/or collections manager
• 1-2 years of accounting/month end close or financial reporting experience
• Recent accomplishments in finding ways to improve company’s cashflow by creating a strategy to optimize invoicing and collection process and improve outstanding aging balances

Brightpath Associates LLC