Entertainment Manager

The Kessler Collection is made up of 11 artful hotel and resort properties, 25 restaurants, and over 1,800 Grand Performers across seven states, we continue to grow and so will you! The opportunities are endless. Our mission of inspiring places, intuitive service, and exuberant guests means we are committed to our Grand Performers learning, development, and well-being.

We believe people want to be inspired!

Our Grand Performers Receive Many Benefits Including:

• Marriott Employee Discounts Worldwide
• Competitive Wage & Discretionary Bonus Program
• Medical, Dental, Vision Insurance
• Company-Sponsored Life Insurance
• Short & Long-Term Disability Insurance
• Pet Insurance
• Tuition Reimbursement Program
• 401(K) with Discretionary Company Matching Contributions
• Employee Assistance Program

Job Summary

Managing Activities and Live Music Program. Supervises and manages employees. Manages all day-to-day operations. Understands employee positions well enough to perform duties in employees’ absence. Monitors quality, standards and meets the expectations of the customers on a daily basis. Demonstrates knowledge of job-relevant issues, products, systems, and processes. Utilizes interpersonal and communication skills to lead, influence, and encourage others; advocates sound financial/business decision making; demonstrates honesty/integrity; leads by example. Schedules events, programs, and activities, as well as the work of others. Develops specific goals and plans to prioritize, organize, and accomplish work. Manages outside vendors related to recreation and activities.

Responsibilities:

Managing Activities and Live Music Program.

• Supervises and manages employees. Manages all day-to-day operations. Understands employee positions well enough to perform duties in employees’ absence.
• Monitors quality, standards and meets the expectations of the customers on a daily basis.
• Demonstrates knowledge of job-relevant issues, products, systems, and processes.
• Utilizes interpersonal and communication skills to lead, influence, and encourage others; advocates sound financial/business decision making; demonstrates honesty/integrity; leads by example.
• Schedules events, programs, and activities, as well as the work of others.
• Develops specific goals and plans to prioritize, organize, and accomplish work.
• Manages outside vendors related to recreation and activities functions.
• Orders and manages necessary supplies. Ensures workers have supplies, equipment, tools, and uniforms necessary to do their jobs.
• Develops and manages the children’s program (e.g., coordinates activities, purchases equipment and supplies etc.).
• Develops and manages group activities and events for all ages of owner and guest.
• Drives and manages financial performance of the recreation department, activities, and contracted vendors to ensure optimal revenue for the resort.
• Communicates theming directions, projects, and timelines to property and corporate leaders as appropriate.
• Strategizes and partners with other department heads monthly and quarterly to assist in the delivery and execution of events /activities planning to enhance the Owner/Guest experience.
• Facilitate open communication with the supervisors and staff
• Facilitate proper inter-departmental communications and organization
• Perform staff evaluations and set development and performance goals, monitor progress.
• Ensure complete and satisfactory on-going staff training
• Technical Production
• Ensures that the integrity of all shows is maintained per the artist on all technical aspects.
• Demonstrates knowledge of job-relevant issues, products, systems, and processes.
• Coordinates, directs, and schedules all activities of stage crew during rehearsals in the live music venue as well as for all live music program need.
• Oversees all pre-sets and all post performance strikes.
• Directs technical teams to assure technical elements for all shows and activities, such as audio levels, are appropriate for the guest demographic and set to the standard of the specific artist.
• Manages and schedule all A/V technicians and Technical Staff in various locations for all special events, Regular programming, etc.
• Will be responsible for all technical maintenance aspects of the Live Music Venue; as well as, all technical and sound equipment for the Entertainment Department.
• Providing and Ensuring Exceptional Customer Service
• Serves as a role model to demonstrate appropriate behaviors as an Entertainment Ambassador to Savannah’s Entertainment District
• Provides services that are above and beyond for Owner/Guest satisfaction and retention.
• Improves service by communicating and assisting individuals to understand guest needs, providing guidance, feedback, and individual coaching when needed.

Minimum Qualifications:

Education, License, Certifications, Experience

• Bachelor’s degree in Business or related training equivalent – required
• 5+ years of relevant work experience in similar scope and title – required
• Experience within luxury brand/markets – required
• Experience with Experience Design and Activity Programming – preferred

JW Marriott Savannah Plant Riverside District