This position is responsible for assisting in the operation of a facility. An individual in this position will be expected to perform additional job-related responsibilities and duties as assigned and/or as necessary.
Essential Functions:
An individual must be able to successfully perform the essential functions of this position with or without a reasonable accommodation.
- Coordinates, completes, and oversees job-related activities and assignments by developing and maintaining relationships with key stakeholders; supporting plans and initiatives to meet customer and business needs; identifying and communicating goals and objectives; building accountability for and measuring progress in achieving results; identifying and addressing improvement opportunities; and demonstrating adaptability and promoting continuous learning.
- Provides supervision and development opportunities for associates by hiring and training; mentoring; assigning duties; providing recognition; and ensuring diversity awareness. Ensures compliance with company policies and procedures and supports company mission, values, and standards of ethics and integrity by implementing related action plans; utilizing and supporting the Open Door Policy; and providing direction and guidance on applying these in executing business processes and practices.
- Creates budgets for sales, expenses, and wages and monitors club indexing, making sure budgeted numbers are achieved, and ensures department staffing levels are within company guidelines.
- Works as part of the management team by ensuring all opening and closing procedures are followed; communicating with opening and closing managers to ensure a smooth transition from day to night operations; and participating in discussions about merchandising opportunities and directions, scheduling concerns, associate issues, issues needing to be escalated, additional resources needed, and any special opening or closing instructions or information.
- Plans the production, labor, and execution for major events (for example, holiday, seasonal demands) by reviewing the production plan report; modifying production plans based upon holidays, local events, weather forecasts, and other local events impacting member traffic; modifying fresh associate’s schedules based upon projected changes in member traffic; reviewing projected business results and comparing them to actual results; and making adjustments as business conditions require.
- Oversees and enforces the execution of food safety standards, cold chain compliance and food merchandise quality by evaluating the temperature, storage, sanitation, date coding, product rotation and recalls on stocked merchandise, and training associates about Food safety standards, sanitation, and expectations.
- Drives sales and profit in Fresh areas by ensuring effective merchandise presentation, including accurate and competitive pricing, proper signing, in-stock and inventory levels, budgeting, and forecasting sales; assessing economic trends and community needs; reviewing club financial reports (for example, profit and loss (P and L), operational income statement (OPIS)); comparing projected financial results with actual results; ensuring Fresh financial performance is meeting budgetary expectations; and managing product and labor ordering and scheduling based upon analysis results.
- Manages the performance of club’s Fresh areas by reviewing current club Fresh performance (for example, sales, production planning, food safety); identifying gaps between projected results and actual business results; managing Fresh area processes to close performance gaps; managing food safety compliance requirements (for example, Food and Drug Administration (FDA), Occupational Safety and Health Administration ( OSHA)); assisting the third-party technical team in delivering training; implementing and monitoring process improvements to meet the club’s financial goals; and making adjustments to processes as business conditions require.
- Manages and enforces Sam’s Club Fresh standards by evaluating finished product, packaging, and in-stock; comparing finished product to published standards; removing substandard products from display area; training Fresh associates and holding them accountable to sanitation and department standards; ensuring compliance with food safety and sanitation standards; evaluating and improving club in stock and fresh production planning; performing Fresh equipment reviews; managing Fresh standards, specification guides, and recipe guides adherence; managing backroom organization; and managing product layout on the sales floor.
Leadership Expectations:
- Customer/Member Centered: Focus on the Customer/Member:
- Use Appropriate Judgment
- Manage Execution and Results
- Planning and Improvement / Plan and Pursue Team-Based Improvement
- Influence and Communicate
- Adaptability
- Drives Club Experience
- Manages Merchandising Operations
- Manages Fresh Operations
- Manages Finances
Sam’s Club
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