Business Development Account Manager-Knoxville

About Universal Health Services

One of the nation’s largest and most respected providers of hospital and healthcare services, Universal Health Services, Inc. (UHS) has built an impressive record of achievement and performance. Growing steadily since its inception into an esteemed Fortune 500 corporation, annual revenues were $13.4 billion in 2022. During the year, UHS was again recognized as one of the World’s Most Admired Companies by Fortune; and listed in Forbes ranking of America’s Largest Public Companies. Headquartered in King of Prussia, PA, UHS has approximately 94,000 employees and continues to grow through its subsidiaries. Operating acute care hospitals, behavioral health facilities, outpatient facilities and ambulatory care access points, an insurance offering, a physician network and various related services located all over the U.S. states, Washington, D.C., Puerto Rico and the United Kingdom. www.uhs.com

Position Summary:

The Account Manager directly serves as the liaison between the TN Systems of Care (SOC) Facilities, which includes Cedar Grove, Hermitage Hall, Mountain Youth Academy, Natchez Trace Youth Academy, and Oak Plains Academy, the community, and referring agencies. The Account Manager is directly responsible for creating demand for the TN SOC services through the effective application of ethical marketing principles and sales methods.

In collaboration with the Regional Director of Business Development and facility staff, the Account Manager presents a positive and professional public image of the TN within the community.

The Account Manager is responsible for implementing TN strategic sales plan, enhancing the facilities brand/image, effectively managing their assigned territory and accounts, and working to achieve departmental and facility business development goals. The Account Manager must be able to demonstrate tact, resourcefulness, patience, and dedication in a fast-paced environment.

**Must live within the Knoxville, TN area as this will be the assigned market.

Benefit Highlights

· Challenging and rewarding work environment

· Competitive Compensation & Generous Paid Time Off

· Excellent Medical, Dental, Vision and Prescription Drug Plans

· 401(K) with company match and discounted stock plan

· SoFi Student Loan Refinancing Program

· Career development opportunities within UHS and its 300+ Subsidiaries!

Required Knowledge:

Knowledge: Bachelor’s degree related field required. Experience may be evaluated on a case-by-case basis in lieu of a degree. Prior marketing and/or sales experience within a behavioral healthcare setting preferred. Three years minimum documented experience in referral development, account management, sales growth, and physician relationships preferred.

Prefer knowledge of the market area’s behavioral health marketplace, insurance plans, target markets and referral sources, psychiatric and chemical dependency treatment, and age-specific programming.

Knowledge of each of the following: facility’s Residential programs, services, admissions, and exclusionary criteria, including inpatient/outpatient programs, the assessment process, and transportation services. Knowledge and understanding of voluntary and involuntary admissions status and the facility’s procedures regarding processing these admissions. Working knowledge of the target markets utilized for referrals, as well as comprehensive knowledge of the status of specific target markets.

Skills:

Must possess demonstrated business development concepts, sales abilities, competency in computer usage, and excellent written and oral communication skills; knowledge of and skills in application of marketing and sales principles; creativity and flexibility; skills in data collection analysis and interpretation; record of adherence to deadlines and customer service skills.

License or Registration Requirements:

Valid Driver’s License

*Travel Requirements:

Maximizes the use of other forms communications (phone, email, etc.) to minimize the use of resources and money associated with travel. Use Concur at all times when making reservations for car rental and hotel accomodations. Be Knowledgeable of the company’s policy in travel and entertainment expenses.

Schedule: Monday through Friday

Travel Expenses:

Must have a personal credit card to purchase travel and miscellaneous expenses incurred while performing assigned duties. Accurately completes expense reports in a timely manner for reimbursement to be approved by Supervisor and Finance.

Education:

Bachelor’s Degree.

Essential Job Duties:

Acts as liaison between the TN residential facilities and referral sources and implements service-oriented action plans responsive to referral source needs, serves as a resource and representative to the community and, conducts facility tours to key stakeholders.

Attends and actively participates in the Business Development team meeting and provides appropriate marketing reports, updates, and Service Recovery opportunities to the Regional Director of Business Development on a timely basis.

Maintains documentation of assigned top accounts, key contacts, planning reports, client profiles, competitive profiles, and updates as required by the Regional Director of Business Development.

Effectively maximizes field-based time while maintaining a daily average of 8-10 individual, face-to-face contacts with assigned referral sources concerning facility programs, philosophies of treatment, and clinical outcomes and satisfaction data.

Identifies and builds strategic sales plans for existing and potential referral sources within assigned territory and target markets; effectively incorporates relevant research findings in identifying contacts.

Maintains positive and productive relationships with existing referral sources and shows ability to identify additional referral sources.

Assesses, develops, and implements sales activities and messaging for each program offered and for each target audience to achieve maximum market penetration among assigned accounts and to identify potential accounts in targeted market segments.

Monitors referral inquiries and admissions statistics daily.

Conducts an ongoing analysis to ensure appropriateness and effectiveness of weekly sales action plans.

Maintains current awareness of industry and anticipates changes or trends in target market and utilizes this information in developing and modifying weekly sales action plans, as well as providing recommendations to overall business development planning strategies.

Contributes to the knowledge of the status of UHS-facilities within the market area including programs, bed availability, SWOT, and go-to-market strategy.

Facilitates positive, timely, and accurate communication. Encourages cooperation and utilizes problem-solving skills to build and secure relationships among the facility, the referral source, the patient, their family, and the community.

Responsible for maintaining up-to-date information in MedSeries4/MIDAS/MEDIK, including documentation of daily contacts and accurate account information. The Account Manager will display proficiency in utilizing proprietary reports to appropriately plan sales activity.

Completes all required reports and requests for information in a timely manner. This includes, but is not limited, to expense reports, sales call plans and post-call follow-up reports.

As required by the Regional Director of Business Development and facility needs, participate in off-hours sales and community activities.

EEO Statement:

All UHS subsidiaries are committed to providing an environment of mutual respect where equal employment opportunities are available to all applicants and teammates. UHS subsidiaries are equal opportunity employers and as such, openly support and fully commit to recruitment, selection, placement, promotion and compensation of individuals without regard to race, color, religion, age, sex (including pregnancy, gender identity, and sexual orientation), genetic information, national origin, disability status, protected veteran status or any other characteristic protected by federal, state or local laws.

We believe that diversity and inclusion among our teammates is critical to our success.

Notice:

At UHS and all our subsidiaries, our Human Resources departments and recruiters are here to help prospective candidates by matching skillset and experience with the best possible career path at UHS and our subsidiaries. We take pride in creating a highly efficient and best in class candidate experience. During the recruitment process, no recruiter or employee will request financial or personal information (Social Security Number, credit card or bank information, etc.) from you via email. The recruiters will not email you from a public webmail client like Hotmail, Gmail, Yahoo Mail, etc. If you are suspicious of a job posting or job-related email mentioning UHS or its subsidiaries, let us know by contacting us at: https://uhs.alertline.com or 1-800-852-3449.

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