Senior Account Manager

Company Overview

Using technological innovation to be disruptive around the world, Spark is a culture-driven creative services agency that bridges the gap between the creative and logistical needs of our clients. We are committed to being an empathetic partner to like-minded visionaries, helping to solve complex challenges on both local and global scales.

With a rich history in specialty packaging and localization, we have evolved into a formidable player in the tech and entertainment marketing space. We now directly collaborate with influential companies such as Netflix, Apple, Microsoft, Zendesk, and Amazon.

At Spark, we take pride in being a company that genuinely cares about our clients, our team, and our work, and we’re seeking a Senior Account Manager who shares our passion and high standards of thoughtful care, creativity, and commitment. This role will be based within Spark’s Streaming Account Team in Burbank, CA, offering opportunities for collaboration with other global locations.

The ideal candidate…

If you are a passionate, action- and results-oriented Senior Account Manager with a growth mindset, you’ve found your home.

Spark is fanatical about the importance of personal development, and we would welcome any candidate whose ambition is to learn and grow beyond this specific role. Together, we will build an environment that will allow you to influence the company vision, cultivate the culture, and shape the future.

The Senior Account Manager will play a key role in developing and managing the client relationship and have full oversight and accountability for scope, schedule, quality and budget over campaigns (spanning from creative kick off through final file delivery). This person will partner with the client and internal teams to ensure seamless execution of creative campaigns.

In this role, you will…

• Cultivate strong client partnerships by maintaining open communication and promptly addressing client concerns or needs and become a trusted resource.
• Demonstrate ingenuity in daily campaign project management, collaborating with various teams (e.g., Art Directors, Production Artists, Color Artists, Account Directors, and Premedia) to track and ensure project success and timely milestones.
• Develop campaign estimates and proposals based on account pricing strategies, managing budgets for profitability and making necessary adjustments.
• Proactively identify and resolve issues that may jeopardize campaign delivery, budgets, or client relationships, emphasizing the importance of timely issue escalation.
• Facilitate communication among production teams, account teams, creative teams, and external vendors to ensure alignment on expectations, project timelines, and budget constraints.
• Set clear client expectations, provide creative direction to Creative Directors and execution teams, and ensure that creative work aligns with client objectives and quality standards.
• Lead and participate in status meetings, prepare meeting agendas, and conduct project kick-offs, with an emphasis on conducting post-mortems for learning and process improvement.
• Ensure the aesthetic quality of multiple projects by providing quality assurance, maintaining the highest standard of execution, meeting the creative intent, adaptive integrity, and overall client expectations.
• Maintain client work confidentiality and enforce data security protocols when sharing files and handling assets, both internally and externally.

What you bring to the table…

• Unwavering dedication to ultimate client satisfaction, with a client-centric approach in all interactions.
• Strong collaboration, excellent verbal and written communication skills, and the ability to articulate ideas clearly and concisely for effective team and client communication.
• Proactive problem-solving skills, including the ability to anticipate and mitigate challenges before escalation.
• Self-sufficiency in project management, confidence in your approach, accountability for work product, and a continuous improvement mindset.
• Forward-thinking and innovative mindset, committed to ongoing personal growth and development.
• Openness to feedback and a willingness to expand your skill set.
• Proficiency in assessing creative deliverables, ensuring alignment with creative intent and meeting client expectations.
• Proficiency in production processes, particularly with Adobe Creative Suite. Familiarity with creative processes for streaming OOH, print, and digital media is a major plus!
• Strong time management and organizational skills, enabling effective work within tight timeframes and meeting deadlines while multitasking and maintaining attention to detail.
• A minimum of 4 years of advertising agency experience in a Project or Account Manager role, demonstrating proficiency in managing client accounts and projects effectively.
• Brownie Points: A fervent enthusiasm for pop culture, with an obsession for film, television, animation, streaming, theater, music, and/or literature (+ an immersion in internet culture with fluency in major social platforms such as Twitter, Instagram, Snapchat, TikTok, Facebook, etc.)!

What we offer…

• Salary Range: $90,000.00 – $120,000.00 (Other rewards may include annual bonuses, short- and long-term incentives, and program-specific awards.)
• Hybrid/remote work office – based out of Burbank, CA
• Medical, dental and vision plans, with employer contributions
• 401K plan with annual employer contributions
• Financial advice from a Certified Financial Planner
• Paid vacations and holidays
• Medical and dependent care FSAs
• Employee Assistance Program
• Short- and long-term disability insurance
• Individual life insurance options

Spark puts its people at the forefront of strategic business initiatives, and as such, highlights the importance of personal and professional development; we are enthusiastic about candidates who have the ambition to learn and grow beyond this specific role.

Given the nature of our secure client relationships, we will require and expect in-person work and meetings with this role from time to time. However, we also understand the importance of flexibility for our employees, so we do generally encourage working where it’s best and most efficient for the employee, and we’re open to candidates who want to work in a flexible hybrid-like environment.

You must be able to demonstrate eligibility to work in the United States for any employer.

Spark is an equal opportunity employer committed to considering employment for all qualified applicants.

Work is regularly performed in a professional office environment and routinely uses standard office equipment. The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

• ACCESSIBILITY NOTICE: If you need a reasonable accommodation for any part of the employment process due to a physical or mental disability, our HR team will partner with you on this process.

Spark – Brighter Thinking