Why Work At Multiquip?
Multiquip Inc has been in business for almost 50 years, with our parent company ITOCHU International Inc. who is part of the Fortune Global 500 companies. We are one of the largest, diversified manufacturers and suppliers of excellent quality products. Multiquip’s comprehensive product portfolio includes light to medium construction equipment, power generators, and lighting.
Join our team as a Training Manager!
The Product Training Manager is responsible for guiding content development of MQ product and service training courses as we transition to a digital training format. Content will cover product applications, features and benefits, troubleshooting, service, maintenance and other topics. The position requires awareness of different learning styles and formats to connect with our varied audience of internal and external participants.
Essential Duties and Responsibilities:
- Develop training curriculums aligned with the company’s marketing strategy.
- Evolve from conventional PowerPoint and LMS material to digital/Masterclass style format.
- Guide creation of training content by designing forward-thinking programs that attract and engage participants, while burnishing our reputation for delivering impactful training.
- Understand requirements of our unique customer base (rental, retail and end user) and apply this knowledge to inform the creation of training content.
- Review legacy content and brainstorm for ways to convey information more effectively using video presentations, animation and other styles.
- Strategize with sales, product and service teams on ideas for training programs and support materials.
- Create support material including interactive learning checks, e-books and microblogs.
- Supervise development of custom content and meet with key stakeholders to understand specific customer training needs.
- Collaborate with internal subject matter experts to accurately present programs and content to target
- Create scripts and storyboards as needed to streamline production efforts and ensure messaging is on point.
- Elevate aesthetic of our training material and ensure consistency of its look and feel.
- Identify content ideal for social media posting to connect with a broader audience.
- Maintain training material up to date as the product line evolves.
- Obtain feedback from training participants and use it to in the development and evolution of training strategy.
- Monitor and analyze online training participation and report information on a regular basis.
- Participate as needed during training classes and presentations.
- Coordinate and secure availability of location space, equipment and presenters for training events.
- Collaborate with internal and external video and photography teams to obtain the necessary footage and images to complete the project.
- Ability to lead projects while managing multiple priorities and meeting tight deadlines in a fast-paced environment
- Develop and maintain a comprehensive calendar for training content.
- Maintain and curate training library and be able to recall content for to utilize for other training demands.
- Assist with other corporate training initiatives as required from time-to-time.
Education and/or Work Experience Requirements:
- Bachelor’s degree in Marketing, Media, Communications or equivalent experience.
- 3-5 years’ experience in sales, training or marketing.
- Proficient with CRM and digital marketing tools such as Hub Spot and Optimizely.
- Ability to leverage developing social trends, and data analysis to connect to target audiences using social media
- and digital platforms.
- Understand social media best practices, platform demographics, algorithms, tools, policies and procedures.
- Experience in visual storytelling
- Excellent communication skills, both within the team and with partners both in and outside the company
- Ability to balance competing priorities effectively and meet strict deadlines
- Highly organized, attention to detail and positive attitude
- Strong writing skills and ability to adhere to a brand voice
- Ability to function autonomously with limited guidance
- Comfortable working in a fast-paced and energetic environment
Computer Skills:
- Proficient in use of MS Office Suite
- Comfortable using Windows or Mac platforms.
- Familiar with Learning Management Systems such as Articulate 360
- Proficient with Photoshop, Adobe Suite, and social video production tools
Physical Requirements:
- The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
- While performing the duties of this Job, the employee is regularly required to sit; use hands; reach with hands and arms and talk or hear. The employee is occasionally required to stand and walk.
Compensation and Benefits:
- Base pay range of $100,000.00-$120,000.00/year
- Start at 4 weeks of Paid Time Off (PTO) per year
- 11 Paid Holidays
- Volunteer Time Off
- Affordable Medical Plans; HMO & PPO plan options
- Vision & Dental plans (including orthodontic coverage)
- Company paid Life, AD&D, and long-term disability Insurance
- 401(k) plan including discretionary Company Match
- Tuition Reimbursement up to $5,250 a year
- MetLife Hyatt Legal plans
- Employee Assistance Program
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