E-Commerce Operations Coordinator

Wine Enthusiast Companies is the ultimate source of innovation and information around wine. Our mission is to facilitate delicious moments around the wine lifestyle. The company is comprised of:

Wine Enthusiast Commerce (WineEnthusiast.com) the premiere online destination for wine storage products and accessories.

Wine Enthusiast Media (WineEnthusiast.com) the world’s leading print publication and online destination for wine and food content, with over 25,000 wines rated and reviewed per year.

WineExpress.com (WineExpress.com), a curated wine sales retail site featuring wines from around the globe.

All three groups combined are a driving force in the wine/spirits industry and B to B/B to C marketplaces.

Our products and content excite, satisfy, enrich, entertain, and inspire wine lovers of all levels, from novice to expert.

E-Commerce Operations Coordinator

This role will be responsible for assisting and creating product listings, product descriptions, and product contents on the WineEnthusiast.com web site, ensuring the content is presented with quality, and most importantly, accuracy. You will work closely with the Ecommerce Manager, Merchandising, Inventory, and Creative teams to ensure products are posted live on time and accurately.

The candidate should have a strong working knowledge of E-Commerce best practices. Our ecommerce system is a headless implementation of WordPress and Magento, and is connected to Netsuite, so knowledge of NetSuite, Magento, & WordPress is a strong plus. HTML/CSS and Photoshop skills are a plus.

This is an extremely detail-oriented position where working and troubleshooting in our 3 systems is a daily occurrence. You will learn the ins and outs of Wine Enthusiast’s ecommerce business as well as our array of wine lovers’ products!

Responsibilities:

• Liaise closely with multiple teams to improve efficiency and customer experience. And ensure items are posted live on time and with accurate details/assets.
• Improve quality assurance by monitoring, double checking item set up, editing, execute promotional price changes and auditing content by creating processes within a multi user system.
• Ensure all items are properly configured in both NetSuite and Magento systems.
• Manage new product uploads, category builds, product detail maintenance, sku and UPC’s and promotional activities.

Qualifications:

• Proven working experience in online marketing or merchandising in a similar role.
• Tech-savvy – knowledge of digital commerce platforms with experience working in Net Suite, Magento, and WordPress preferred.
• An understanding of e-Commerce UX, content and development projects, and intuitive knowledge of how users interact and shop in a digital environment.
• Interest and understanding of consumer behavior to drive conversions
• Excellent ability to analyze data and propose commercial objectives.
• Resourceful, with an ability to work in a fast-paced environment.
• Excellent communication skills.
• Extremely detail-oriented, never misses a deadline!

Location/Remote Work: Ability to work from our Valhalla New York headquarters, flexible scheduling.

Benefits:

• Competitive salary
• Medical, dental and vision benefits
• Pet Insurance
• 401K match
• Employee discount to WineEnthusiast.com, WineExpress.com and WSET certification
• Optional wine tasting class participation.
• Life insurance

Wine Enthusiast Corporate Core Values:

Respect, Trust, Support, Growth

• We have faith in our employees’ abilities and our leaders offer clear and consistent paths to success via education and mentorship.
• We believe that opinions at all levels have merit and importance.

Innovation and Open-Mindedness

• We value and reward those who “think outside the box” to elevate the company.
• We are not afraid to learn from mistakes. We celebrate change, recognizing that a nimble culture attracts talent and retains the kind of employees who push the envelope and build our business for the future.

Empathy and Inclusion

• We support our employees in their best and worst times with patience and understanding, recognizing that work hours represent a substantial percentage of one’s time.
• We encourage diverse mindset that helps us better reflect the evolving wine culture.

Joy and Family

• We recognize that our business is not just about numbers, but also about people.
• As a family business, we honor the importance of our employees’ home lives including a strong sense of community and family within our company as well.
• We encourage fun, discovery, adventure, and health for our teams.

Communication and Transparency

• We speak openly about our achievements and challenges, talking honestly about how each of us can grow.
• We are proud of who we are but also self-aware, constantly looking for ways to improve our business and the culture of our organization.

About Us:

The concept of making the wine lifestyle, and everything it represents, accessible to everyone is what Wine Enthusiast Companies is all about. Founded in 1979 by Adam and Sybil Strum— newlyweds who launched a wine accessories business out of the attic in their home —40 years later, Wine Enthusiast is a nationally-recognized leader in the wine media space and a prominent multi-channel marketer with a full-breadth line of wine-related products.

At Wine Enthusiast, we are committed to fostering a diverse, equitable, and inclusive workplace.

We believe that diversity of thought, background, and experience enhances creativity, innovation, and problem-solving. We are an Equal Opportunity Employer (EOE) and do not discriminate against any employee or applicant for employment because of race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, or any other protected status.

Our commitment to diversity and inclusion extends beyond compliance; it’s integral to our culture. We actively support employees from all backgrounds and experiences, and we value the unique perspectives they bring to our organization.

As part of our commitment to fair hiring practices, we have adopted “ban the box” policies to provide individuals with criminal records a fair chance at employment. We consider all applicants on their merits and qualifications, considering their ability to perform the job.

We recognize the importance of supporting underrepresented communities, including individuals with disabilities. If you require accommodations during the application or interview process, please let us know, and we will provide reasonable assistance to ensure a fair and equitable opportunity.

Additionally, we are dedicated to supporting local communities where we operate. We believe that a strong local presence fosters economic growth and strengthens the social fabric. We actively engage in initiatives to give back and make a positive impact.

We invite you to join us in our journey toward a more inclusive and diverse workplace. Your unique background and experiences can contribute to our shared success.

If you share our values and are excited about the opportunity to work in an environment that promotes diversity, equity, and inclusion, we encourage you to apply for this position.

Wine Enthusiast is an EOE and strives to build a diverse and inclusive team. We encourage applications from candidates of all backgrounds, abilities, and experiences.

Wine Enthusiast