SOS International LLC (SOSi) is seeking a Theater Operations Branch Manager at Fort Huachuca, AZ in support of a large, mission-critical IT services and support program with continuous (24×7) operations. The Theater Operations Branch Manager reports to the Theater Operations Division Manager and is responsible for all requirements associated with Theater Operations to include the Operations Bridge, SA Cell, and ARC Teams. Additionally, the Operations Branch Manager acts as the Operations Bridge Team Lead providing direct supervision of all Operations Bridge Managers.
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- Acts as first line of support for the Action Request Center, Operations Bridge Manager, and Situational Awareness Cell Team Leads.
- Interacts with peers (Branch Managers) to establish and maintain lines of communications while providing direction and motivation to team leads under his/her supervision.
- Perform as the Operations Subject Matter Expert providing technical direction to the Operations Bridge Team.
- Provide 24/7 operational oversight and support for all managed services.
- Support and plan for all exercises to include COOP, TTX, and rehearsals.
- Prepare AAR documentation following exercises to capture all lessons learned.
- Maintain awareness of all outages affecting managed assets, tracking customer impact, and resolution of events.
- Make sound decisions about cyber operations, service delivery and incident response; facilitate resolution on critical events.
- Ensure situational understanding is obtained to ensure proper prioritization of IT incidents, ensure that resources are assigned appropriately towards incident resolution, and operational impact is understood.
- Monitor, approve, and manage Authorized Service Interruptions (ASI) for the CONUS Network.
- Ensure accurate reporting to senior leaders and higher headquarters.
- Ensure prompt incident response and conformance to organizational processes and service level targets (SLT).
- Monitor a variety of cyber assets using multiple tool sets to ensure the Army’s CONUS network is available.
- Identify issues and anomalies within the network; exercise personnel call-out procedures to react to alerts and other network events requiring emergency response.
- Review Commander’s Critical Information Reports (CCIR) for technical accuracy prior to distribution to the CONUS Theater +J89.
- Assess new services, technologies, software tools, and network devices that may improve abilities to proactively monitor performance, remediate concerns, and offer recommendations for improvement.
- Support DCO requirements by providing support services for the protection, monitoring, analysis, detection, and response to unauthorized activity within the DoD Information Systems and Networks.
- Develop and/or maintain SOPs, TTPs, and SmartBooks associated with current knowledge of relevant technologies as assigned.
- Collaborate with external agencies, LE/CI, GTMs, Branch Chiefs, Division Chiefs and Leadership.
- Supervisory duties include but are not limited to reporting and timekeeping; technical/administrative training; communications with the government; ensuring high quality service delivery or reports; scheduling to effectively utilize all team resources; support management decision-making; committing to quality management standards, QA/QC compliance, and metrics analysis. Approve team schedules ensuring mission coverage.
- Provide sound guidance to contract staff in the absence of instructions; ensuring teams perform to established standards. This includes performance feedback for direct reports, as well as second-level approvals.
- Nominate employees for recognition and awards; provide mentorship for leadership development.
- Participate in leadership development and succession planning for program.
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- Active in scope Secret clearance
- Bachelor’s degree in Information Technology, computer science, or relevant discipline AND eight (8) years’ experience (Master’s Degree preferred)
- Experience substitution in lieu of education: Associate degree + 10 years’ experience OR High School Diploma + 12 years’ experience.
- ITIL foundation certification
- Knowledgeable in the mission and operational requirements of the U.S. Army
- Demonstrated understanding of U.S. Army IT operational and technical requirements and Risk Management Framework (RMF)
- Must be willing to work overtime, after hours, holidays, and weekends, as necessary
SOSi (SOS International)
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