The ideal candidate is responsible for leading a team of customer service representatives to provide excellent service to our customers. The manager is responsible for ensuring customer satisfaction, resolving issues, and maintaining a high level of efficiency and professionalism with the customer service department.
Responsibilities:
*Team Leadership:
- Recruit and train new customer service representatives.
- Provide leadership and coaching to assure that all employees succeed in meeting individual performance goals as well as career growth.
- Establish performance benchmarks and hold team to those goals
- Create and maintain a positive and motivating work environment.
*Customer Support:
- Monitor and oversee customer interactions.
- Resolve customer conflicts and handle escalation procedures and inquires.
- Develop and implement customer service policies and procedures.
- Ensure prompt and courteous resolution of customer inquires, concerns, and complaints through various channels (phone, email, online chat and etc.)
*Performance and Process Improvements:
- Identify areas for improvements and develop training plans to enhance the team’s skill.
- Track and report key performance metrics.
- Collaborate with other departments to share customer insights and improve overall customer experience.
- Identify opportunities for process optimization, workflow efficiency, and technology enhancements to improve the customer service experience.
Qualifications:
- Bachelor’s degree or equivalent experience in business, management, or equivalent work experience.
- 5+ years’ of customer service
- Excellent written and verbal communication skills
- Strong leadership and management skills.
- Proficiency in customer service software and CRM systems (I.e. Hubspot, Sakari)
- Familiarity with data analysis and reporting for performance measurement.
- Proficiency in Microsoft Office suite (Outlook, Excel, Word, PowerPoint, etc.)
MAK’s TIPM Rebuilders
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Model Recruiters for Fashion and Talent Agency
Job Description
A top-tier modeling agency is now hiring motivated Model Recruiters to scout new talent and connect with aspiring models in the Atlanta market and beyond. This is a remote-friendly, commission-based opportunity ideal for self-starters who are passionate about fashion, talent development, and building strong networks in the entertainment industry. If you’re looking for flexibility and income potential while expanding your footprint in the modeling world, this role is for you.
Job Responsibilities
- Identify and recruit potential modeling talent through online platforms and personal networks
- Build and maintain a pipeline of qualified candidates for agency representation
- Conduct initial outreach and guide talent through the application process
- Attend weekly calls and monthly virtual meetings for team updates and support
- Stay informed on trends in the modeling and entertainment industries
Requirements
- Must be 18 or older
- Familiarity with the fashion or modeling industry preferred
- Self-driven, organized, and results-oriented
- Smartphone and/or computer required for daily communication
- Able to work independently with minimal supervision
Compensation
- Commission-based pay structure with unlimited earning potential
- 90% remote flexibility
- Access to an established network within the Atlanta modeling market
- Ongoing mentorship and brand-building opportunities