We are looking for a seasoned, creative and problem solver with a deep technical knowledge in the Client space and a passion for innovation and collaboration to join our Data Science Team as the Client Product Management Principal.
Reporting to the Senior Director of Data Science team, the Client Product Management Principal will own Client powered products that help the organization deliver personalized and integrated experiences to our customers through data based decision making.
The Client PM Principal will:
- Drive the innovation of our Client and analytics suite for a variety of CMG use cases spanning the entire customer journey.
- Be responsible for finding opportunities to infuse AI/Client into existing platforms where and when applicable to address unarticulated needs of our customers.
- Mentor and manage external (US or offshore) Product Managers consultants that might be engaged for various use cases.
- Facilitate communication across the organization and to our customers regarding your product.
- Ensure we are listening to our customers so that we may produce the best product possible based on market demands.
Key Responsibilities
- Develop business cases for AI/Client in new and existing products as part of Genentech integrated customer experience transformation.
- Partner with CMG DS, XO (experience operations), CE (customer engagement), DMA (data management and architecture), USIX (US IT) team to construct and maintain a stack ranked product backlog.
- Lead the ideation, development, and launch of innovative Client product features.
- Collect and analyze feedback from users, subject matter experts and stakeholders to build out requirements.
- Set Client product direction and make decisions based on user feedback, user research, and data insights to deliver a good user experience.
- Empower WPTs to solve customer problems without constrained thinking and with a platform and Client Product mindset.
- Work with other leaders to define product objectives and measure performance.
- Define and analyze metrics to understand feature/product adoption and guide implementation of existing and new features.
- Write detailed Client product requirements that clearly articulate the customer needs and prioritize the details to build a solution.
- Produce clear product documentation, and collaborate with change management to create training guides, and related materials.
- Evangelize AI and Machine Learning product management across CMG and our organization.
- Effectively and proactively communicate and collaborate with internal and external stakeholders.
Requirements
- B.S. or M.S. preferably in Computer Science or equivalent technical degree.
- 8+ years of combined experience in Product Management, machine learning and software development.
- Experience researching AI/Client industry trends and applying to product strategy and roadmap.
- Ability to write detailed, technical product specs, and present to both technical and non-technical audiences.
- Resilience to obstacles, and ability to solve problems independently.
- Background in data science, product management, machine learning, or AI.
- Strong understanding of agile methodologies such as Kanban and Scrum.
- Relevant certifications in product management, machine learning, data science, and other disciplines.
- Significant hands-on experience with agile software development approaches in a fast paced and continuously changing environment.
- Excellent written and verbal communication skills to interact with a variety of internal stakeholders and external partners and clearly articulate AI/Client products vision to the rest of the organization.
- Clear and compelling in written and spoken communication; comfortable with technical and non-technical audiences.
- Proven track record of execution and delivery of successful Client products.
- Ability to break down complex projects into work streams, achievable roadmaps and iterative releases that deliver customer value.
- Ability to prioritize work and understand the trade-offs to make the best decisions for your products.
- Deep knowledge of AI / Client and first-hand experience working with AI / Client-powered technology products.
- An entrepreneurial / self-starter attitude who first and foremost knows how to get work done in a dynamic environment.
- Ability to influence and inspire a cross-functional team to reach ambitious objectives.
- Experience with agile software development, sprint grooming and planning.
- Knowledge of software development lifecycle process and methodologies.
- Experience with design thinking, customer centric approaches, and user experience design.
- Experience leading challenging and changing priorities.
- Robust knowledge of Enterprise SaaS architecture and solutions.
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