Spotlight is hiring for a Customer Engagement Manager for our client who specializes in public health technology systems. Employees must reside in either Arizona, Colorado, Texas, Wisconsin or Illinois.
This is a 6 month Contract to Hire position. This position is intended to convert to full-time employment. Benefits offered during the consulting phase as well.
Role: As a CEM for a client-facing team, you will function in a variety of roles all in support of client software implementation (software product support, business analysis, training support and client contract/delivery communication). Clients are predominantly local or state health departments.
Key Skills:
- Public Health industry and/or technology solutions experience; any knowledge or experience with immunization software highly desired.
- Customer Service, Account Management and/or Client Success experience a must; strong client issue resolution skills.
- Software Product knowledge and troubleshooting skills; ability to work with team to determine root cause, etc.
- Business Analysis skills; analysis, requirement gathering, testing and documentation
- Software Product Training and Courseware Development experience highly desired.
- Agile/Scrum Methodology experience
Education:
- Bachelors Degree Required; preferably in Public Health or Health Information Systems, etc.
For employment consideration, please attach a resume in Word format to your application. Successful completion of a Background Check and Proof of US Citizenship or Permanent Resident status is required. We do not provide sponsorship nor do we partner with subcontracting firms. Thank you!
Spotlight Inc.
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