Temporary Community Manager, The Walking Dead: Betrayal

Skybound Entertainment, the home to critically acclaimed global franchises including The Walking Dead and Invincible, is looking for a Community Manager to join the community team for its upcoming social deception multiplayer game, The Walking Dead: Betrayal.

The primary goal of this position will be to support Skybound’s head Community Manager on Discord, Steam, and Playfab for The Walking Dead: Betrayal during European time zones and weekends. This includes engaging with and moderating the community, answering FAQs, flagging issues and updating players on updates, news and promotions.

The ideal candidate will have community management experience with multi-player games, expertise on Discord and Steam, strong communication skills and the ability to track/manage community sentiment and feedback. This position will be on a trial basis for the first 30-days and then reviewed for a possible permanent role.

If you are passionate about games and The Walking Dead, this job is for you!

This position reports to: Sr. Director of Social Media and Community.

Responsibilities:

• Work with Skybound’s Community Manager on messaging for all announcements and campaigns for The Walking Dead: Betrayal
• Oversee and work with moderators and admins for The Walking Dead: Betrayal via Playfab, Discord, and Steam
• Contribute to community strategies for all launches and promotions for The Walking Dead: Betrayal
• Utilize Skybound’s community brand voice and implement it naturally within The Walking Dead: Betrayal Discord and Steam page
• Send daily reports on community sentiment, discussions, issues, and questions to The Walking Dead: Betrayal marketing team
• Work with Social Media Producers and Managers to create community content from Discord members and discussions
• Work with Social Media Managers to create unique community programs for The Walking Dead: Betrayal
• Showcasing specific content to The Walking Dead: Betrayal communities in support of business goals, including events, product launches, videos and partnerships
• Work with brand marketing team for community events and activations including Comic-Cons, gaming conferences and entertainment trade shows
• Work with a can-do mindset, ready to jump on new opportunities and be fast and flexible to get the job done while maintaining acute attention to detail
• Ability to work independently and be an excellent collaborator with a passion for working across diverse groups to brainstorm creative solutions
• Ability to interpret and follow brand guidelines

Requirements:

• Minimum 2-3 years of experience in gaming industry community management; multi-player games is a plus
• Expert understanding of digital community platforms including Discord and Steam
• Ability and willingness to work during Central European Summer Time (GMT+2) and weekends
• Ability to conceptualize and execute campaigns for on platforms including Discord and Steam
• Outstanding communication skills with the ability to guide, evaluate, and if necessary, redirect creative development
• A person of the internet with an understanding of social personas and PC representations (Gen Z, Millennials, etc.)
• Livestreaming experience and being comfortable to capture content
• Ability to create and document processes/proposals clearly
• Experience with social listening tools, web analytics, and data reporting to advise on strategic shifts in content
• Keen eye for attention to detail, grammatically minded thinking, excellent copywriting skills
• A positive, collaborative mindset

Schedule: Work weekends and European hours during the week (40 hours/week – no overtime)

Job Type: Temporary, Full-Time- 1 month term

Salary Range: $3,000/pay period (semi-monthly)

Company Overview

Skybound is a multiplatform content company working closely with creators and their intellectual properties, extending stories and universes to new platforms, including comics, television, film, tabletop and video games, books, digital content, events, and beyond. We are home to critically-acclaimed global franchises, including The Walking Dead and Invincible.

Skybound Games produces, publishes and distributes video and tabletop games across all genres, including the multi-million-unit selling The Walking Dead video game series. In addition to our wholly-owned franchises, we work with independent developers to foster and create original games with compelling characters and worlds, strong creator and artistic focus, and innovative approaches to engaging genres.

Equal Opportunity Employer

At Skybound we value diversity and are looking for extraordinary employees of all backgrounds! Skybound is an Equal Opportunity Employer and provides equal employment opportunities to all employees and applicants for employment without regard to race, color, religion, gender, sexual orientation, gender identity or expression, national origin, citizenship, age, genetic information, disability, hair texture or veteran status. In addition to federal law requirements, Skybound complies with all applicable state and local laws governing nondiscrimination.

Skybound will consider applicants with criminal histories in a manner consistent with the CA Fair Chance Act and Los Angeles Fair Chance Initiative for Hiring Ordinance.

Skybound Entertainment