Membership Coordinator

BICSI is an Equal Opportunity Employer (EEO)

SUMMARY

The BICSI Membership Coordinator is the primary touch point for members and prospective members via telephone, email and face-to-face. Responsible for the day-to-day administrative functions such as, but not limited to, data entry, maintaining and processing membership applications, membership renewals, payments, and invoicing. Advises members & non-members by promoting and cross promoting all member services and BICSI products. Influences member acquisition by enrolling industry professionals and corporations with BICSI memberships. Retains and engages existing members, while cross promoting BICSI products and services.

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SUPERVISORY ROLE – None

DUTIES/RESPONSIBILITIES

To perform this job successfully, an individual must be able to perform each essential function listed below satisfactorily. The responsibilities listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable qualified individuals with disabilities to perform the essential functions.

• Answer inbound calls related to membership and performs outgoing calls to members and prospective members

• Provide timely, helpful, and accurate customer service, including email, telephone, and written communications to members and prospective members.

• Contribute to BICSI’s sustainability by effectively managing all member accounts, by acquiring new members and retaining existing members.

• Assist in development and implementation of membership campaigns.

• Assist in development and implementation of member recruitment, onboarding, and engagement strategies.

• Maintain membership database and maintain integrity of member data, including organization of member information, renewal invoicing and new member processing.

• View, track, merge and print weekly, bi-monthly and monthly data to contribute to membership reports.

• Facilitate the successful completion of membership creation and renewals, including the preparation of correspondence, dues notices, special mailings, mailing lists, and follow-up retention calls and emails.

• Build and sustain strong member relations through attentive detail in handling member requests and volunteer interaction.

• Perform data entry of new and renewal memberships, and process registrations/orders related to membership benefits.

• Works with the Director of Membership and Volunteer Services to identify trends in membership growth, member requests and interest.

• Works closely with the Volunteer Coordinator to manage BICSI membership status for all volunteers.

• Monitors effectiveness of overall membership program and provide feedback to Director of Membership and Volunteer Services.

• Assist in development and preparation of membership marketing material, including but not limited to, occasional edits and review prior to deployment.

• Document and contribute to the improvement of current membership processes and procedures.

• Assist in reviewing the website periodically to identify membership areas needing refreshed content.

• Responsible for special projects as assigned.

• Other membership and volunteer related duties may be assigned.

• Serves as backup to Volunteer Coordinator.

REQUIRED SKILLS/ABILITIES

Language Skills:

The individual must be fluent in English (reading, writing, and speaking). Fluency in Spanish (reading, writing, and speaking) is highly desirable.

Computer Skills:

To perform this job successfully, and individual should have knowledge of:

• Strong PC skills and expertise in MS Office (Word, PowerPoint, Excel, Outlook, Teams)

• Adobe Acrobat

• Association Management System

TRAVEL

• 0-3% may be requested to work on conference per year. Must have or be able to obtain a US passport.

EDUCATION AND EXPERIENCE

Two-year degree with at least three years related work experience in membership and recruitment; or equivalent combination of education and experience.

• Association or non-profit environment preferred.

• Experience in member management or recruitment preferred.

• Association Management Systems preferred.

• Bilingual preferred.

PHYSICAL REQUIREMENTS

The physical demands and work environment described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable qualified individuals with disabilities to perform the essential functions.

The regular work schedule is 40.0 hours per week (Monday-Friday; daytime) and may require additional hours/overtime, as necessary. Must occasionally lift and/or move up to 25 pounds. Specific vision abilities required by this job include close vision, distance vision, peripheral vision, depth perception, ability to adjust focus and ability to match or detect differences between colors, including shades of color and brightness. While performing the duties of this job, the employee is regularly required to talk or hear. The employee is frequently required to sit; use fingers and hands or feel and reach with hands and arms. The employee is occasionally required to stand and walk. The work environment is as follows: professional office environment; the noise level in the work environment is usually moderate.

BICSI is an Equal Opportunity Employer (EEO)

BICSI