Associate Director of Resident Services/Case Management

About Us

Mercy Housing is working to create a more humane world where poverty is alleviated, communities are healthy and all people can develop their full potential. We believe that affordable housing and supportive programs improve the economic status of residents, transform neighborhoods and stabilize lives.

Mercy Housing Northwest has over 50 affordable housing communities and nearly 3,000 units of housing across the PNW. In addition to real estate development activities, Mercy Housing NW provides robust and nationally recognized resident services programming throughout its real estate portfolio. Our services allow us to utilize our housing as a platform for transformative change for our residents.

Job Summary

The Associate Director of Resident Services will oversee programs, management, and services at each property and provide Case Management in the Mercy Housing Northwest Region. This position will supervise other Resident Services Managers and/or manages Resident Service Case Managers in varying properties and programs in the region and oversee services provided by contracting agencies. This position will work out of one of our properties in the South Seattle area. This position is eligible for a hybrid work schedule.

Benefits

• Generous PTO (earned time-off that starts accruing on Day 1, holidays, winter office closing – Christmas Day to the day after New Year’s off)
• Early-close Fridays
• Variety of health benefit options
• 403b + match, paid volunteer time, Employee Assistance Program, and much more

Duties

• Provide leadership and collaboration in the implementation and development of Case management Programming. Collaborate with Resident Services leadership and other Managers to ensure that all resident services are consistent with and integrated into the national model
• Hire, train, and mentor, and supervise assigned Resident Services managers as appropriate to develop their core skills so they are able to leverage their time to effectively implement Resident Services goals and programs
• Oversee implementation of core program/service components as outlined in the Mercy Housing resident program model and oversees progress toward program outcomes at all assigned sites
• Implement and monitor contracts, agreements, and memorandums of understanding with vendors, agencies, and institutions as necessary for the effective implementation of Resident Services programs in the region

Minimum Qualifications

• Bachelor’s and/or Master’s Degree in Social Work, Clinical Psychology, or related field
• Five (5) years of experience in Case Management and/or counseling
• Five (5) years of experience overseeing the design, implementation, and operations of relevant programs and services
• Five (5) years of experience working with unhoused and/or low and mixed-income population
• Five (5) years of experience in program and staff management

Preferred Qualifications

• Master’s Degree in a related field
• LCSW or related professional license

Knowledge and Skills

• Must demonstrate a commitment to recognizing residents’ knowledge and experience as a valuable resource
• Strong organizational skills
• Must demonstrate knowledge in data collection and analysis
• Excellent interpersonal skills, written and verbal communication, working collaboratively a team environment with diverse cultures and multiple perspectives and lines of authority, and develop effective working partnerships with religious, education and community groups and institutions
• Perform basic computer functions using Microsoft Word, Excel and Outlook

Mercy Housing