Organizational Overview:
Solmax develops solutions and systems infrastructures in environmental market applications transportation, building sites, water management, natural resources, agriculture, horticulture, and other industrial applications. The company’s value is delivered to the market through its knowledge of synthetic extruded liner, woven, nonwoven, knitted, and netting products in customer applications. Solmax is organized regionally with management teams and production locations in the Americas, Europe/Middle East and Asia.
The Solmax Americas business services the North and South American markets through manufacturing locations in Quebec, Georgia, Texas, South Dakota, and South Carolina.
Position Overview:
Solmax’s Civil Infrastructure (CI) Customer Service Group provides industry-leading service through diligent and proactive work both internally, among different departments, and externally, to our customers. The Assistant Customer Service Manager (ACSM) will support the Customer Service Manager (CSM) in managing the CI Customer Service group. Responsibilities include management of personnel, policies, systems, and training, all in a manner to provide excellent customer service, increase customer satisfaction, loyalty, and retention.
Essential Job Functions:
- Promote a “Service Mentality” within the group through by leadership by example
- Improve customer service experience, create engaged customers, and facilitate organic growth.
- Take ownership of customers issues and follow problems through to resolution.
- Set a clear mission and deploy strategies focused on that mission.
- Develop and implement service procedures, policies, and standards.
- Keep accurate records and document customer service actions and discussions.
- Analyze statistics and compile accurate reports.
- Recruit, mentor and develop customer service representatives and nurture an environment where they can excel through encouragement and empowerment.
- Keep ahead of industry’s developments and apply best practices to areas of improvement.
- Control resources and utilize assets to achieve qualitative and quantitative targets.
- Adhere to, and manage, the approved budget.
- Ability to solve problems in a timely manner.
Basic Qualifications:
- Strong “Service Mentality” – have a keen, personal interest in developing and mentoring people, resolving issues quickly and professionally, and demonstrating a sincere commitment to support those around you: “I want to help you”
- Bachelor’s Degree in an applicable field
- Minimum 5 years of relevant experience as a Customer Service Manager or Assistant Manager
- Experience in providing customer service support.
- Excellent knowledge of management methods and techniques
- Proficiency in English
- Working knowledge of customer service software, databases, and tools
- Awareness of industry’s latest technology trends and applications
- Ability to think strategically and to lead.
- Strong client-facing and communication skills
- Advanced troubleshooting and multi-tasking skills
- Customer service orientation
- Proficient in technical tools and applications for efficient communication (Microsoft Office Suite apps, ERP System, Teams).
Solmax
Related jobs:
Film Crew and Interns – Production Studio Hiring
Job Description
A growing film production studio is looking for passionate and talented individuals to join its creative team. This opportunity is open to both experienced professionals and aspiring interns eager to gain hands-on experience in film and media production. The studio is dedicated to producing high-quality content and seeks team members who are motivated, dependable, and collaborative.
Job Responsibilities
-
Collaborate with production teams on various film and media projects
-
Support departments including wardrobe, makeup, editing, and sound design
-
Assist in production logistics, coordination, and on-set preparation
-
Maintain a professional and positive attitude in a fast-paced creative environment
Requirements
-
Open to professionals and interns across all departments
-
Must be creative, reliable, and passionate about film production
-
Strong communication and teamwork skills required
-
Based in or able to work in Milwaukee, Wisconsin
-
Previous experience is a plus but not required for interns
Compensation
-
Paid and internship opportunities available
-
Hands-on experience working with a professional production team
-
Opportunity for growth within the studio’s expanding network
Model Recruiters for Fashion and Talent Agency
Job Description
A top-tier modeling agency is now hiring motivated Model Recruiters to scout new talent and connect with aspiring models in the Atlanta market and beyond. This is a remote-friendly, commission-based opportunity ideal for self-starters who are passionate about fashion, talent development, and building strong networks in the entertainment industry. If you’re looking for flexibility and income potential while expanding your footprint in the modeling world, this role is for you.
Job Responsibilities
- Identify and recruit potential modeling talent through online platforms and personal networks
- Build and maintain a pipeline of qualified candidates for agency representation
- Conduct initial outreach and guide talent through the application process
- Attend weekly calls and monthly virtual meetings for team updates and support
- Stay informed on trends in the modeling and entertainment industries
Requirements
- Must be 18 or older
- Familiarity with the fashion or modeling industry preferred
- Self-driven, organized, and results-oriented
- Smartphone and/or computer required for daily communication
- Able to work independently with minimal supervision
Compensation
- Commission-based pay structure with unlimited earning potential
- 90% remote flexibility
- Access to an established network within the Atlanta modeling market
- Ongoing mentorship and brand-building opportunities