Help Desk Assistant

Job Summary:

The Helpdesk Assistant (Facilities Maintenance) provides customer service and resolution to customer personnel who have submitted a work order maintenance ticket. This position monitors databases for work order statuses and upcoming projects.

Pay Rate: $27.28 per hour

Shift: 7:00am – 4:00pm with one hour for lunch

Benefits: Benefits include optional medical, dental, and vision insurances; 401(k) plan with company match; paid time off; paid holidays; training opportunities; and more.

Essential Job Functions:

• Provide support to the CMMS Administrator/ Planner
• Provide customer support to clarify and schedule requested work
• Support batching and dispatching of work orders to facility personnel
• Maintain current work order tracker and pull data from CMMS to quickly organize critical information
• Review and audit work orders for completion and quality
• Work with facility personnel (mechanics, engineers, etc.) to draft and review job plans for preventative maintenance
• Run system reports for open work orders and completed work orders
• Assist with the Quality Control Program and enforce adherence to the ISO standards and procedures
• Quality management plans and supporting documentation to ensure that projects are being built safely on budget, on schedule, within scope, and in conformance with applicable regulations and guidelines
• Assist with administering the Quality Assurance Program
• Other duties as assigned

Required Skills, Experience, and Education:

• High School Diploma or equivalent
• Minimum two years of experience in data entry and database management
• Minimum two years of experience in quality control management experience
• Fast and accurate data entry
• Strong attention to detail
• Exceptional communication and customer service skills
• Ability to maintain established deadlines
• Team player with good interpersonal skills

Bonus Skills:

• Emergency management training

Working Environment and Equipment Used:

• Work takes place in a commercial sized facility in an office environment
• May be exposed to loud noises from machinery and equipment
• Standard office equipment such as computers, fax machines, multi-line phone systems, etc.

Physical Requirements:

The requirements listed here are those needed to complete essential job duties. Reasonable accomodation may be provided.

• Walking or otherwise moving from one location in the job site to another
• Ability to wear and properly utilize required PPE as necessary
• Exposure to computer monitors and other screens
• Sitting or working at a desk for long periods of time
• Ability to work effectively in a fast-paced environment
• Repetitive movements of hands, feet, shoulders, arms, wrists, and back for performance of work
• May be required to sit, stand, kneel, crouch, or squat
• Ability to work a 40 hour work week

Action Facilities Management, INC (AFM) – is a Woman-Owned Small Business (WOSB) and a Minority Business Enterprise (MBE) established in 2001 that provides services to government and commercial clients in 11 states and the District of Columbia. AFM’s core competencies are in

Integrated Facilities Management such as Operations and Maintenance; Janitorial Services; Security Services; Emergency Management; and Administrative Support.

Action Facilities Management