Client Coordinator
The Client Coordinator is responsible for maintaining positive relationships with company clients and for representing Semaphore and its brands at industry conventions. Client Coordinators handle client inquiries and coordinate work across departments to ensure client inquiries are completed in a timely manner. A successful Client Coordinator will leverage their client relationships into referrals of new clients.
Duties and Responsibilities
- Maintain highest level of customer centric communication.
- Represent the company brand values in all interactions.
- Collect all necessary documents from clients to complete the on-boarding process.
- Maintain timelines on all on-boarding activities in accordance with performance standards.
- Ensure all client requests are processed and responded to client’s satisfaction.
- Facilitate assignment of work derived from client request to the appropriate persons or departments.
- Notify management of any issues related to customer satisfaction/experience immediately and take the lead on resolving discrepancies.
- Ensure completion of work associated with customer requests.
- Attend assigned industry conferences/events as directed by the management.
- Adhere to company policies, procedures and maintain high level of professionalism on and off site.
Skills
- Advanced organizational skills and multi-tasking skills
- Strong speaking (in-person and on phone interactions) and written communication skills
- Excellent listening skills
- Sound judgment
- Critical analysis and problem-solving skills
- Sales experience a plus
Requirements
- Bachelor’s degree in Communication (preferred), Marketing or equivalent.
- Two years’ experience in customer service.
- Ability to work in a fast-paced, dynamic team environment.
- Proficient in Microsoft Word, PowerPoint and Excel.
- Punctual and available to work extended hours during peak seasons.
- Trustworthy and prideful in your work; integrity is important in all professional interactions.
- Some travel required.
Pay Range: $60,000 – $65,000. Our pay range is based upon experience, education, location, and qualifications.
This is NOT a remote position.
Semaphore Family of Companies
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