Store Manager (South Coast Plaza)

ABOUT US:

Founded in 1945, Pierre Balmain’s eponymous house has evolved into a singular union of Parisian couture heritage and 21st-century daring. Always remaining true to its core values of inclusion, empowerment and excellence, today’s Balmain is intent on forging fashion’s future in a uniquely authentic manner. Compelling, often surprising and always bold, Balmain’s offerings rely on an instantly recognizable silhouette, assertive spirit and the powerfully transformative possibilities that only beautiful design and skilled construction can achieve. Constantly seeking exciting, novel and entertaining ways to converse and communicate, Balmain will never shy away from pushing each and every envelope. Part of Mayhoola, led by the vision of Creative Director Olivier Rousteing, the house’s impressive rapid growth and critical success is entirely due to the passionate and talented Balmain family of craftspeople, experts and team members who make each collection possible.

WHAT YOU’LL DO:

• Represent Balmain’s ethos and values; be reliable, collaborative, and act with integrity as a representative of the brand
• Act as liaison between the New York Office and your local market, provide guidance and feedback when applicable
• Create and foster strong working relationships with internal and external partners, including but not limited to the New York Office and local vendors
• Be creative and forward thinking; act with autonomy and make recommendations based on business needs.

Sales & Customer Service

• Model the way and demonstrate sales leadership by playing an active role on the sales floor and managing client relationships
• Find new ways to elevate in store experience by consistently delivering memorable moments;
• Drive client development activities among individual team members to cultivate new and existing clients
• Train, develop, and coach employees to ensure that client outreach and continued client development is executed regularly
• Manage and motivate the team to consistently achieve or exceed monthly, quarterly and annual store sales plan
• Partner with the Buying & Merchandising team to ensure product assortment is consistent with market needs and sales goals
• Ability to develop new business opportunities and maintain client relationships while ensuring brand recognition and penetration in market.

Operations Management:

• Ensure exceptional operational support to drive sales and service
• Maintain proper care standards for the product to ensure quality saleable condition
• Manage efficient back of house and ensure consistency with established operational procedures
• Guarantee compliance with all internal control procedures in order to achieve a successful inventory result

Talent & People Management:

• Identify training needs and develop growth potential of each staff member
• Network and recruit to build a pipeline of diverse, multi-lingual, highly skilled talent
• Continuously train, coach, and provide feedback to all team members to set them up for success

QUALIFICATIONS:

• 7+ years of Retail Management experience, preferably in the luxury sector
• Exceptional organizational skills, follow through and attention to detail
• Strong problem-solving attitude
• Collaborative spirit and proactive attitude
• Strong people and performance management skills
• Able to prioritize and meet deadlines
• Ability to travel 15%, both internationally and domestically

BENEFITS & PERKS:

• Health, vision, dental and fringe benefits
• Paid Vacation, Sick, and Holidays
• 401k with Company match
• Clothing allowance
• Employee discount

The expected base salary ranges from $150,000-$170,000. Salary offers are based on a wide range of factors including relevant skills, training, experience, education, and, where applicable, certifications obtained. Market and organizational factors are also considered. In addition to salary and a generous employee benefits package, successful candidates are eligible to receive a discretionary bonus.

Balmain