Director of Product Operations

The Director, Product Program is responsible for all aspects of the product sales program (widely known as the Girl Scout Cookie Program and the Magazine & Snack Program), including developing an integrated educational program plan, developing, and implementing participant and volunteer training, managing logistics and inventory, and maintaining clear communication with stakeholders. This Director works closely with girl and adult volunteer members, GSNEO (Girl Scouts of North East Ohio) and GSUSA (Girl Scouts of the USA) staff, and supply vendors and partners (i.e.; bakers, manufacturers, delivery agents, reward providers). Under the direction of the Chief Operating Officer and through support of other staff, the Director of Product Program develops and implements successful strategies to ensure projected annual revenues are met while providing the highest levels of customer service.

Major Accountabilities:

1. Develops strategies and cultivates a strong team of staff and volunteers to facilitate the management and implementation of the product sales program.

2. Plans, researches, analyzes, and monitors financial and demographic factors to capitalize on marketing and sales promotion opportunities.

3. Coordinates and facilitates the interaction of internal departments and provides associated deliverables required for the program’s successful completion.

4. Trains, supervises, and coordinates functions and responsibilities of Product Sales Coordinators and Operations Coordinator.

5. Creates and implements a rewards structure that is both motivational and meets budgetary goals.

6. Assists with designing and implementing a public relations strategy with the Marketing and Communications Department that focuses on supporting the product sales function and girl program to include outstanding customer service.

7. Develops strategies and tactics to ensure full member participation in the fall product and cookie program.

Requirements

· Bachelor’s degree

· Proven leadership experience

· Experience with data-driven forecasting

· Experience managing logistics for large scale events/operations

· Computer literacy and technical knowledge of computer software programs such as Microsoft Office, Work, Excel, and PowerPoint.

· Able to work under pressure of many priorities and deadlines

· Ability to work well as a part of a team with a commitment to inclusiveness

· Ability to maintain confidentiality

· Self-starter with an entrepreneurial spirit

· Knowledge of the Girl Scout program preferred

· Ability to meet travel requirements, including local travel throughout north east Ohio, with occasional night, weekend, and

overnight travel

Physical Demands:

• This role is exposed to food products that contain nuts, wheat, dairy, and other possible allergens.
• This role assists in product delivery/pickup, and at times may regularly lift and/or move up to 25 pounds.
• This role, during product pick-up, is required to work outside on occasion, with exposure to the elements.

Girl Scouts of North East Ohio