General Manager Operations

Purpose of Job:

Responsible for successful management of a company owned distributorship, meeting or exceeding all operational and financial goals, including gross profit generation and lead acquisition strategies.

Job Components :

• Accountable for the P&L and budget performance for the operation.
• Review, monitor and analyze weekly scorecard and monthly financials to identify variances to FY financial plan and design and implement action plans to address deficiencies.
• Actively manage AR to maintain acceptable level for operation.
• Develop and implement action plans for accounts with unacceptable AR balances.
• Participate in developing annual operation budget.
• Manage inventory to coincide with selling activity to ensure proper levels.
• Plan for and identify root causes of inventory deviation through cause and effect analysis and design and implement action plans to address deficiencies.
• Manage Dealer Inventory Optimization (DIO) for maximum sales efficiency.
• Review, monitor and analyze tools on smart dashboard to identify markets that may be declining and design and implement action plans to address decline.
• Understands key account hierarchy, visits and maintains relationships with key account decision makers at each.
• Manage dealer erosion.
• Develops expertise with regards to product and service competition in respective market.
• Key contact for complaints received by operation.
• Investigate all complaints and respond back to complaining customer within reasonable timeframe.
• Work with sales team to acquire new business within region.
• Formulates, develops, implements and measures market strategies penetration in respective market.
• Communicate Enterprise initiatives, IOT goals and Regional objectives to operation staff to ensure clarity and alignment.
• Establish set weekly meetings with operation staff.
• Provide annual performance reviews to all operation staff.
• Hire and promote individuals based on the proven behaviors that align with 5 requirements, 1 standard and the competencies identified for success for given job position.
• Manage labor to meet utilization objectives for operation.
• Provide performance management utilizing progressive discipline process.
• Provide recognition and reward for team members that demonstrate outstanding performance
• Provide consistent training and coaching to develop team members knowledge, abilities and skills.
• Ensures data integrity and timely submittals into reporting systems.
• Ensures compliance with all IOT standard operating procedures, including OSHA, and DOT compliance.
• Focuses on development of best practices that provide greater productivity and efficiencies and drive distributorship revenue goals.
• Manage routing procedures to ensure maximum utilization of equipment and manpower.
• Provide on-going feedback for continuous process improvement
• Carry out Enterprise tests as needed.
• Support Enterprise initiatives from other business units as well as IOT.

Qualifications :

• Minimum of 5 years proven managerial experience is required
• Previous experience in a Warehouse or Distribution environment a plus
• Computer skills including Word and Excel preferred
• Knowledge of battery or automotive systems a plus
• Fosters teamwork – Interest, skill and success in getting groups to learn to work together cooperatively.
• Strong Communication – both oral and written
• Detail oriented – Pays careful attention to details.
• Interpersonal awareness – Notice, interpret and anticipate others’ concerns and feelings
• Plans and organizes – Lays out tasks in a logical and orderly sequence. Establishes and follows through on priorities.
• Results oriented – Is intent upon achieving practical results. Concentrates attention on making things happen.
• Responsive – Reacts promptly to suggestions and requests.
• Actively and frequently seeks input from others.
• Managing Performance – Takes responsibility for team members performance. Utilize clear goals, expectations, feedback and addresses performance problems and issue promptly.
• Customer Focused – Focuses on satisfying customers
• Entrepreneurial Orientation – Looks for and seizes profitable business opportunities; willingness to take calculated risks to achieve business goals.
• Initiative – Identifying what needs to be done and doing it before being asked to or required by the situation.
• Battery business knowledge

Work Environment :

• Ability to sustain posture in a seated position for prolonged periods of time.
• Regularly required to use hands to grasp or handle, talk and hear, stand and walk.
• Specific vision abilities include close vision, depth perception and ability to adjust focus.
• Ability to occasionally lift and/or move 50+ lbs.
• May be exposed to battery warehouse conditions such as exposure to moving equipment mechanical parts, fumes or airborne particles; toxic or caustic chemicals.
• Prolonged use of personal computer & telephone.
• Ability to operate a motor vehicle.

Interstate Batteries