Technical Program / Delivery Manager

Who Is InRhythm?

InRhythm is a leading modern product consultancy and digital innovation firm with a mission to make a dent in the digital economy. Founded in 2002, InRhythm is currently engaged by Fortune 50 enterprises to bring their next generation of digital products and platforms to market. InRhythm has helped hundreds of teams launch mission-critical products that have created a positive impact worth billions of dollars.

What We Do At InRhythm

We bring enterprises’ most urgent and important products to market with high velocity, high quality and 10x impact. We enable innovative cultures by coaching teams with the right mix and maturity of modern tools, methods, and thought leadership.

This is a unique opportunity to get in on the ground floor of an evolving team. InRhythm clients include a broad range of highly visible and recognizable customers, including, but not limited to:

• Goldman Sachs
• Fidelity
• Morgan Stanley
• American Express
• Mastercard

From greenfield to tier-one builds, our clients look to us to deliver their mission-critical projects related to product strategy, design, cloud native applications, as well as mobile and web development. The projects we work on literally change the world. They change the way we live, work, and think in a positive way.

We’re Looking For A Technical Program / Delivery Manager

Delivery Management is the science and art of efficient and effective deployment and redeployment of InRhythm’s resources as and when they are needed. This function aims to proactively engage with consultants and the engineering community, gain a meaningful understanding of their skills, experience, and aspirations and identify the right opportunities for them. This individual will manage resources and engagements across the entire organization and work with Recruiting and Sales to ensure that the open roles are closed as quickly as possible.

As a Technical Deliver Manager, you should have a comprehensive understanding of the digital landscape, strong client-relationships skills, and the ability to recommend growth strategies that will impact the bottom line. Ultimately, the goal is to grow existing accounts by fostering a dynamic, long-term management partnership with our clients through referrals and top-notch customer service. Day-to-day activities include communicating directly with client stakeholders, tracking key performance metrics, leading project teams, managing timelines & budgets, resource allocation, developing organizational charts and developing strategic roadmaps.

This is a very hands-on role and is responsible for keeping the operations team fully updated on all feedback coming from the client and ensuring that they adhere to client expectations. The Technical Delivery Manager will also assign team members to specific tasks within the project and deploy resources, as needed, to support client engagements under their management. As a leader of the engagement team, the Technical Delivery Manager holds regular team meetings to review current work and make regular reports to senior management about how InRhythm teams and customer relations are performing. This individual will be responsible for managing resources and engagements as well as working with Practice Operations, Recruiting, Sales, and Finance to ensure that the projects are running at maximum efficiency and with the highest levels of client satisfaction.

What You’ll Do:

• Manage relationships amongst key partners by building confidence and trust with clear communications on all management levels and assured expectation management
• Utilize roadmaps, project plans, and schedules to oversee all activities within delivery
• Provide timely, consistent, and accurate reporting of the status of initiatives to stakeholders. Develop and deliver necessary presentations including supporting documentation to all levels throughout the organization
• Collaborate effectively with sales and externally with client stakeholders to provide seamless engagement support to the business
• Serve as a critical point of contact for the customer and act as an escalation point for any consultant issues/engagement issues
• Send regular cadence of project updates through engagement reports and measure client satisfaction through CSAT scores
• Internalize client-centric requirements, while meeting with account executives to understand exact needs, and take the lead in getting the strategic resourcing completed
• Own and manage resource requests across clients by validating requirements, searching for internal candidates, and presenting candidates for consideration in parallel with the talent acquisition team
• Create burn reports and provide financial data to clients
• Understand, internalize client-centric requirements, meet with practice head, account exec to understand exact needs and take the lead in getting the right teams in the right seats.
• Optimize utilization and resource planning across the organization by making staffing decisions in support of the deployment strategy for the business or practice area, including new teams and those on the bench.
• Understand margins and utilization across the company and be in the position to ensure that all teams are focused and filling the needs with these two metrics.
• Advise recruiting, account managers, sales and executive leadership on how best to navigate and engage in the resource management processes, and make recommendations for improved outcomes
• Develop and maintain relationships with key practice, client and industry leaders, and leverage these relationships to maximize deployment opportunities for InRhythm engineers
• Actively maintain one-on-one relationships with InRhythm engineers and consultants in order to develop a detailed understanding of their goals and preferences, as well as to provide deployment-related consulting and coaching
• Maintain an understanding of key resource management metrics and how these metrics impact practice financial performance
• Maintain a high level of proficiency in all resource management tools and technology resources

Requirements & Responsibilities

• BA or BS undergraduate degree. Master Degree is nice to have.
• Minimum of 7 years of experience in Resource Management, Program/Project Management, or Consulting Operations for a Professional Services Organization
• Experience in Software – Application Development or IT Services Delivery
• Strong critical thinking, analysis, and problem-solving skills
• Strong conflict resolution skills, including the abilities to negotiate and influence others
• Strong analytical and problem-solving skills
• Strong communication skills (written and verbal)
• Enterprise program delivery experience (Fortune 500 level)
• Ability to manage and resolve complex and sensitive situations
• Ability to multitask and prioritize tasks appropriately
• Ability to work both independently and collaboratively with large teams
• Strong proficiency with Salesforce.com as a CRM and Resource Management tool.

Why Work at InRhythm?

People at InRhythm are entrepreneurs and innovators at heart and problem solvers who find new ways to overcome challenges. InRhythm continues to evolve and grow – and is now prepared to accelerate “scale” with the addition of this role to our community.

At InRhythm we believe in building a better workplace. When you join our team, you can expect a number of work/life benefits:

• Comprehensive and customizable Medical, Dental, and Vision Plans
• 401(k) Matching
• Paid Parental Leave
• Scalable PTO
• Reimbursements for personalized birthday experiences
• Social and Flexible Work Environment
• Weekly Happy Hours and Cultural Events to get to know your team
• Media Streaming, Book, and Fitness Allowances

The hiring range for this position in New York, NY is 130,000 – 145,000 per year, base salary. The base pay actually offered will take into account internal equity and may vary depending on the candidate’s geographic region, job-related knowledge, skills, and experience among other factors. A bonus and/or long-term incentive units may be provided as part of the compensation package, in addition to the full range of medical, financial, and/or other benefits, dependent on level and position offered.

InRhythm