US Job Description
Firm Information
Reed Smith is a global relationship law firm with more than 1,700 lawyers in 30 offices throughout the United States, Europe, Asia and the Middle East.
Founded in 1877, the firm represents leading international businesses, from Fortune 100 corporations to mid-market and emerging enterprises. Its lawyers provide litigation and other dispute resolution services in multi-jurisdictional and other high-stakes matters; deliver regulatory counsel; and execute the full range of strategic domestic and cross-border transactions. Reed Smith is a preeminent advisor to industries including financial services, life sciences, health care, advertising, entertainment and media, shipping and transport, energy and natural resources, real estate, manufacturing, technology, and education. For more information, visit reedsmith.com.
Position Summary
Organize, coordinate and execute global Unified Communication (“UC”) conferences and webinars across all of the firm’s locations. Set-up and monitor UC video conferences/webinars, many of which are highly sensitive/confidential and require professional decorum and extreme commitment to confidentiality. Assist the Collaboration team with UC video conference-related matters, issues, and questions as well as with reviewing, recommending, implementing and supporting new technologies in the areas of UC, A/V, and collaboration. Provide support and regular or ad hoc reports to the Global Collaboration & Audio Visual Supervisor. Must be willing to come in early or stay late based on meeting requirements and special projects as well as monitor the Firmwide Collaboration mailbox on rotation during off hours and weekends.
Essential Functions
Coordinate Firmwide UC video conference meetings/webinars by engaging the meeting organizers and obtaining requirements. Schedule meetings and clearly communicate and coordinate between all parties including meeting chair, Firmwide Collaboration / A/V team, and local office IT teams.
Update the local IT staff when changes are made.
Coordinate presenter requests for Zoom, Teams, WebEx, and other collaboration tools.
Support the firm’s collaboration tools used for desktop video and collaboration.
Assist the Marketing group with webcasts and webinars.
Become proficient with all A/V tools used for collaboration both internally and externally.
Become proficient with the Firm’s conference room scheduling system.
Maintain accurate records and logs regarding AV equipment and usage. Prepare related reports and submit to the Global Collaboration & Audio Visual Supervisor on a regular basis (as determined) and on an ad hoc basis as needed.
Identify trends in UC video conferencing usage and problems, report trends to the Global Collaboration & Audio Visual Supervisor and make recommendations for addressing problems.
Alert the Global Collaboration & Audio Visual Supervisor of any suspected UC or conference room issues.
Work with the Network Services team to monitor/troubleshoot with the appropriate vendors(s) as well as assist in designing the video network as appropriate.
Assist the Supervisor of Collaboration Solutions in reviewing maintenance agreements and ensure all equipment is maintained, revised and negotiated with the firm’s best interest in mind.
Serve as a main contact for issues, problems, and questions related to UC video conferencing procedures, policies, equipment, conflicts, and usage.
Place and coordinate service calls for failed AV equipment, working with IT staff in local offices as needed.
Keep current with new and developing technologies in the area of UC and collaboration.
Make recommendations for the review and implementation of UC and collaboration technologies.
For all new or renovated conference rooms, be responsible for coordination of meetings between the firm’s Network and Telecom teams and AV partners to ensure a smooth and successful implementation.
Involvement in the design, implementation, functional testing, and on-going support of new rooms, site, and office build-outs involving audio visual technologies. Must be willing to travel and stay for extended periods of time when necessary.
Train IT staff on UC conference responsibilities, including but not limited to conference set-up requirements, camera operation, and duties during UC conferences.
Assist and train IT staff on Audience Response Equipment as needed.
May volunteer or be selected to serve on special committees, work groups, project teams, or escalation teams related to various Firmwide IT initiatives. Initiatives may be specific one-time events (e.g., research, testing, rollouts, upgrades, installations) or ongoing activities.
Be available off hours to assist and support meeting setups and events, troubleshoot the collaboration environment, test systems, and general monitoring of email for items that need timely action or response.
All other duties as assigned.
Job functions included are not exhaustive and may be supplemented as necessary. Reed Smith reserves the right to revise or modify job functions at any time.
Requirements
Education: Bachelor’s Degree or equivalent experience. Other training or education in relevant field strongly preferred.
Experience: Two years experience in the telecommunications and networking field and/or with UC videoconference equipment desired. Experience in a law firm or other service environment a plus.
Skills: Must be extremely organized with excellent communication skills, both verbal and written. Solid PC skills, including MS Office Word, MS PowerPoint and Excel. Strong technical and mechanical aptitude. Demonstrated leadership ability, problem-solving skills, and project management experience. Able to work independently and as part of a team. Ability to interact with all levels of management and staff, and handle difficult situations with tact. Ability to remain calm in high-pressure situations and handle difficult situations with tact/diplomacy. Able to multi-task and prioritize in a deadline-driven environment. Demonstrated ability to appropriately manage confidential and sensitive information.
Other
Supervisory Responsibilities: None
Equipment To Be Used: IP telephone system, cellular phones, UC video conference equipment, tablets, laptops, personal computer, interactive displays, room schedulers and other office equipment such as scanners, fax, calculator, copiers, etc.
Typical Physical Demands: Requires sitting, standing, bending, stooping and reaching. Ability to move and maneuver AV carts. Requires manual dexterity sufficient to operate standard office equipment. Normal ranges of hearing and vision.
Typical Mental Demands: Ability to deal with the stress associated with a fast-paced work environment. Ability to handle multiple priorities and tasks and make judgment decisions. Ability to grasp and apply new ideas and adapt to changing work situations.
Working Conditions: Works in a typical office setting. Occasionally called upon to work overtime and/or travel to other office locations.
Reed Smith offers a challenging work environment, business casual dress code and a total compensation package that includes a competitive salary, flexible benefits program, tuition assistance, and generous 401 (k) plan.
Reed Smith is an Equal Opportunity Employer. Reed Smith’s success depends heavily on the effective utilization of qualified people, regardless of their race, ancestry, religion, color, sex, age, national origin, sexual orientation, gender identity and/or expression, disability, veteran’s status, or any characteristic protected by law. As a firm, we adhere to and promote equal employment opportunity for all.
Reed Smith provides reasonable accommodations for persons with disabilities, including in the application and interview process.
Qualified candidates only. No search firms.
Reed Smith LLP
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