Taphandles is a high energy, highly collaborative product design and manufacturing company with operations in the US, Asia, and Europe. Our experience and capabilities make us the leader in supporting the beverage industry with the most innovative and unique marketing products available.
The Marketing & Administrative Coordinator is a multifaceted role responsible for supporting a variety of tasks/activities including customer relations and service, marketing support, office administration, and events coordination to deliver great customer service and maintain Taphandles culture in the office.
The ideal candidate will enjoy working on many different tasks, interacting with departments across the company, and is solution-oriented, positive, energetic, and personable. The candidate we are seeking is also highly organized, motivated and works well independently or as part of a team. Standard hours for this role Monday-Friday, 7:30 AM – 4:30 PM Pacific Time at Taphandles headquarters in Seattle, WA.
Responsibilities include but are not limited to:
Customer relations, marketing support, and events (approx. 60%)
- Creating a great customer experience by managing incoming calls/inquiries, qualifying and/or problem-solving real-time, and/or routing to appropriate team member/department.
- Planning and supporting execution of Company events and team activities.
- Management of marketing samples and organization.
- Supporting customer engagement on Company social media to drive lead generation.
- Lead entry in CRM and order processing support.
- Receiving or shipping of marketing samples.
- Maintaining knowledge of department and team structures as well as Company capabilities processes to support customer inquiries.
- Additional duties and/or projects, as assigned.
Office administration (approx. 40%)
- Welcoming and coordinating customers/visitors to the office.
- Liaising with building staff regarding facilities.
- Overseeing and maintaining office supplies, kitchen supplies, and coordinating with other internal stakeholders and/or 3rd parties as needed to ensure smooth office operations.
- Owning the Taphandles Beverage Program (both “morning” and “happy hour” beverages), and support associated events, including research, supply, maintenance, and weekly beverage newsletter creation/communication. Liaise with team members or customers to support associated events, if applicable.
- Working with key stakeholders on office decoration and/or improvement initiatives, and tracking thereof, to reflect Taphandles brand, customers, and culture.
- Leading organization and cleanliness of shared/community spaces in the office to ensure a welcoming, professional environment for customers, visitors, and team members. Support the creation and placement of signage. Identify opportunities for improved organization of shared/community spaces (entry, canteen, kitchenette, office supply area, hoteling stations, etc.)
- Participating as a key stakeholder and member of the Taphandles Safety Committee.
- Additional duties and/or projects, as assigned.
Your Experience/Knowledge/Skills
- Associate’s degree or equivalent post-secondary curriculum in business/marketing or communications and two years’ experience supporting sales/marketing teams. Bachelor’s degree business, marketing, communications, psychology or related field preferred.
- Highly proficient in MS Office.
- Proficient answering and routing phone calls, and electronic (email) inquiries.
- Excellent communication and interpersonal skills, both written and verbal.
- Strong attention to detail and a desire to deliver an exceptional customer experience.
- Self-motivated, enthusiastic, team player that enjoys collaboration and taking ownership.
- Highly organized and able to manage a variety of tasks concurrently.
- Effective time management skills and an ability to meet deadlines.
- Experience with Customer Relationship Management (CRM) software a plus but not required.
- Experience with order processing and inventory management in Enterprise Resource Planning software (ERP) software a plus but not required.
Taphandles
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