Director of Analytics

The Dallas Symphony Orchestra has an exciting opportunity to join our team as Director of Analytics. The Director of Analytics supports the Development and Marketing departments of the Dallas Symphony by providing data, research and database management resources to support contributed and earned revenue objectives in coordination with leadership of both departments to ensure benchmarks are being achieved. The position leads general operations and process management of the departments including revenue and expense budgeting/reporting, budget forecasting, metrics reporting, CRM Management and standards, gift/ticket management, and campaign/performance analytics.

Duties include (but are not limited to):

• Managing the budgeting and forecasting process for both the Marketing and Development departments, including the development and review of year-to-date goals and monitoring expenses against the budget;
• Monitoring and adjusting ticketing price maps based on industry standards and goals and input from DSO executive management;
• Managing the constituent relationship management (CRM) system, Tessitura, providing overall administration and support, and ensuring that data is clean and accurate for all list pulls and pipeline reviews, including the creation of annual fundraising plans;
• Utilizing reporting systems and analytics to help each department identify any and all changes in donor/customer data that may impact revenue and meet budgeted goals;
• Managing and executing the acknowledgement and tax receipt process;
• Overseeing all external facing donor listings;
• Coordinating broad-base communication to donors and ticket holders—including overseeing list pulls and timing of communication;
• Researching industry-wide best practices and standards to find efficiencies and suggested updates for both departments;
• Participating in weekly Director strategy meetings facilitated by the Chief Advancement & Revenue Officer, providing relevant insights for each department to ensure better decisions and address key challenges and concerns;
• Supervising the Manager of Marketing Research & Analytics and Development Operations Coordinator; and
• Other duties as assigned.

The qualified candidate will have a Bachelor’s degree and at least five years of relevant experience. Tessitura experience is required. The selected candidate will be a team player with the ability to prioritize tasks and balance the needs of multiple constituencies to meet deadlines and business objectives. Discretion, confidentially, good judgment, high attention to detail, superb organizational skills, along with excellent verbal and written communication skills are also requirements for a successful candidate.

The Dallas Symphony provides excellent benefits, free parking, and tickets when available. Please submit a cover letter, resume and salary requirements to [email protected]. No phone calls, please.

The Dallas Symphony Orchestra is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, disability, age, sexual orientation, gender identity, national origin, veteran status, or genetic information. The Dallas Symphony Orchestra is committed to providing access, equal opportunity and reasonable accommodation for individuals with disabilities in employment, its services, programs, and activities.

EOE- Equal Opportunity Employer

Dallas Symphony Orchestra