SNI Companies is seeking a Customer Service Manager to join a great organization in the Jacksonville, FL area! If you are a seasoned Customer Service Manager who is communicative and dedicated, we want to hear from you. Make your next career move with us!
$60,000 to $70,000 annual salary
IN OFFICE REQUIRED
Monday through Friday, 8:00am to 4:30pm
Customer Service Manager Summary:
The Customer Service Manager is responsible for providing outstanding customer service by lending and motivating their team and developing methods to increase customer satisfaction.
Responsibilities:
- Improving customer service experience, create engaged customers and facilitate organic growth.
- Taking ownership of customers issues and following problems through to resolution.
- Develop service procedures, policies and standards.
- Keep accurate records and document customer service actions and discussions.
- Recruit, mentor and develop customer service agents and nurture an environment where they can excel through encouragement and empowerment.
- Adhere to and manage the approved budget.
- Control resources and utilize assets to achieve qualitative and quantitative targets.
- Keep ahead of industry’s developments and apply best practices to areas of improvement.
Qualifications:
- 5+ years of experience as a Customer Service Manager or Assistant Manager
- Experience in providing customer service support
- Strong client-facing and communication skills
- Advanced troubleshooting and multi-tasking skills
- Excellent knowledge of management methods and techniques
- Bachelors degree in Business Administration or related field preferred
- Must be able to pass background check and drug test
Benefits:
- Medical, Dental, and Vision Insurance
- 401K Plan
- Short-term and long-term disability policies, life insurance policies
- PTO, Holiday Pay, Sick Day Pay
SNI Companies
Related jobs:
Model Recruiters for Fashion and Talent Agency
Job Description
A top-tier modeling agency is now hiring motivated Model Recruiters to scout new talent and connect with aspiring models in the Atlanta market and beyond. This is a remote-friendly, commission-based opportunity ideal for self-starters who are passionate about fashion, talent development, and building strong networks in the entertainment industry. If you’re looking for flexibility and income potential while expanding your footprint in the modeling world, this role is for you.
Job Responsibilities
- Identify and recruit potential modeling talent through online platforms and personal networks
- Build and maintain a pipeline of qualified candidates for agency representation
- Conduct initial outreach and guide talent through the application process
- Attend weekly calls and monthly virtual meetings for team updates and support
- Stay informed on trends in the modeling and entertainment industries
Requirements
- Must be 18 or older
- Familiarity with the fashion or modeling industry preferred
- Self-driven, organized, and results-oriented
- Smartphone and/or computer required for daily communication
- Able to work independently with minimal supervision
Compensation
- Commission-based pay structure with unlimited earning potential
- 90% remote flexibility
- Access to an established network within the Atlanta modeling market
- Ongoing mentorship and brand-building opportunities