SNI Companies is seeking a Customer Service Manager to join a great organization in the Jacksonville, FL area! If you are a seasoned Customer Service Manager who is communicative and dedicated, we want to hear from you. Make your next career move with us!
$60,000 to $70,000 annual salary
IN OFFICE REQUIRED
Monday through Friday, 8:00am to 4:30pm
Customer Service Manager Summary:
The Customer Service Manager is responsible for providing outstanding customer service by lending and motivating their team and developing methods to increase customer satisfaction.
Responsibilities:
- Improving customer service experience, create engaged customers and facilitate organic growth.
- Taking ownership of customers issues and following problems through to resolution.
- Develop service procedures, policies and standards.
- Keep accurate records and document customer service actions and discussions.
- Recruit, mentor and develop customer service agents and nurture an environment where they can excel through encouragement and empowerment.
- Adhere to and manage the approved budget.
- Control resources and utilize assets to achieve qualitative and quantitative targets.
- Keep ahead of industry’s developments and apply best practices to areas of improvement.
Qualifications:
- 5+ years of experience as a Customer Service Manager or Assistant Manager
- Experience in providing customer service support
- Strong client-facing and communication skills
- Advanced troubleshooting and multi-tasking skills
- Excellent knowledge of management methods and techniques
- Bachelors degree in Business Administration or related field preferred
- Must be able to pass background check and drug test
Benefits:
- Medical, Dental, and Vision Insurance
- 401K Plan
- Short-term and long-term disability policies, life insurance policies
- PTO, Holiday Pay, Sick Day Pay
SNI Companies
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