The EMS Customer Success Manager position is responsible for all marketing and customer aspects of EMS in South Carolina. Receiving support from the corporate team, the South Carolina General Manager, and subsequent area and division managers to coordinate marketing efforts, establish new clients, and strengthen relationships with current clients. A high focus on client experience and excellent customer service.
Responsibilities include:
- Working with the management team to resolve issues.
- Establishing marketing plans
- Routing travel
- Daily/Weekly marketing plans
- Logging contact data with clients
- Attending local and regional marketing and educational events
- Trend analysis
- Working with other area Customer Success Managers to establish marketing strategies.
Requirements:
- Must be 21 years of age
- High School Diploma Required
- Education level associates
- 3-5 years in business development or professional customer service. EMS background preferred
- Valid Driver’s License clean driving record
- Must pass a drug screen and background check
- Willing to travel 85%
Purpose: They’re responsible for marketing the company to potential clients. This role will service the SC areas Greenville (uplands). They are working on day-to-day logistics to meet new market demands. Communication with current customers and maintaining strong relationships (visits, outreach, complaints, strategy), prospecting for new customers ( learning chain of commands to set up meetings for contract negotiations). This employee will be traveling Columbia, Greenville, Rock Hill (Midlands and Upstate) .
Salary for this role is determined by $10 for every call ran between both divisions (avg. 5k a month). Transition of $60k a year 90 days .
Benefits– Expense accounts, vehicle $10,000 addition to salary , company phone , laptop, gas card. Manager’s company store $450 clothing branded professional clothes .
Schedule – FT M-F , may be extensive weekend duties and conference requirements on weekends.
Travel– 85% Healthcare Sales experience , Business Development. Any EMS
Onboarding– Normal background and drug screening, driver’s license.
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