Join Our Team:
Provide exceptional service and personalized experiences to every guest every time. Terrible Herbst Inc. has a long and rich history of guest service, with an emphasis on providing high-quality hospitality and a deliberately different experience to every customer at a fair price. We look for people to join our team that exemplify our aligned Core Values: Integrity, Passion, Caring, Professionalism and Learning. Terrible Taverns strive to be a valued and special part of our customer’s daily lives.
Description:
The Group Dining Manager is responsible for the overall financial and operational performance of the banquet space and large group sales. They will also assist on the restaurant side as an acting restaurant manager reporting to the General Manager. They are responsible for the ongoing development of their hourly team ensuring that they have a full understanding of WSKY Taverns operational standards, policies and procedures. It is important that the Group Dining Manager can effectively demonstrate these standards, policies and procedures. The Group Dining Manager must help drive sales for large groups in the restaurant, as well as, capture bookings for the banquet space using effective selling and relationship building techniques. They will help build a team that provides instant guest recognition and satisfaction, maintain excellent service standards, ability to read and understand gaming reports with self-responsibility for increasing gaming, food and liquor sales while setting and maintaining beverage and comp cost of goods goals. Must be proficient in Toast POS System. Set and manage par levels for all products used. Maintain building appearance, functionality of equipment and compliance with OSHA, Health District and Clark County regulations. Must have a thorough understanding of Gaming Compliance.
Responsibilities:
· Helps oversees all facets of gaming, high volume restaurant, and banquet operations
· Implement and uphold all department SOPs and standardized Banquet Event Orders(BEOs)
· Field, contract, design and coordinate all events, including single day full venue buyouts
· Effectively communicate BEOs to General Manager and Executive Chef to ensure successful events
· Meet with prospective and contacted clients for site-visits, walkthroughs, and relationship building
· Collaborating with the Executive Chef and Group Dining Manager to execute and create menus for large groups
· Monitors hiring, training, and supervising of the FOH team members
· Assisting and directing FOH team in service, beverage preparation, menu creation, and overall guest experience
· Responsible for the fiscal budget, must meet or exceed all budget requirements
· Focuses on Guest Experience and ensures every guest receives a deliberately different experience that caters to their needs.
· Oversees banquet operations from setup to teardown and assists the Catering Manager as needed
· Meets with the Catering team on a weekly basis to understand upcoming events, review budgets and sales goals, and discuss opportunities to drive new business
· Responsible to meet all Health Department, Gaming and TAM regulations and maintain standards throughout the hours of operation
· Coaches, counsels and disciplines team members to ensure company standards are being met
· Understands and becomes the subject matter expert on the Point of Sales system and any other restaurant computer software
· Familiar with beverage ordering, setting and maintaining par levels
· Any and all other responsibilities given within the scope of the job description
Qualifications:
Required
· Must have a high school diploma or equivalent
· 2 to 3 years of Gaming experience preferred
· 3 to 5 years of local Gaming Management experience preferred
· 2 to 4 years of Banquet experience preferred
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