The Fun Station Family Adventure Park in Dubuque, IA is now hiring for a General Manager to oversee operations at our location in the Kennedy Mall.
General Manager – Job Description
The Fun Station Dubuque is seeking a General Manager to motivate, instill accountability, and achieve results to drive success while maintaining our fun and unique culture! As the head of operations, the General Manager will lead, manage, plan, direct, and control all aspects of The Fun Station Family Adventure Park. This includes managing and directing all activities, events and programs in accordance with Edwards Entertainment Company policies, procedures and ethical business practices. The ideal candidate will be an intelligent, hardworking individual with leadership and proven problem-solving skills.
Essential Duties and Responsibilities:
- Hire, train, and provide mentorship to the team to further develop their skills
- Cultivate a team environment that provides exceptional customer service
- Implement and execute all training programs
- Assist in selecting and developing future leaders such as Operations Managers, Shift Supervisors and team leads.
- Additionally, the General Manager is responsible for any discipline and termination of team members as necessary or assigned by Human Resources or the Regional Director of Operations in accordance with Edwards Entertainment Company policy and state and federal regulations.
- Be an effective park liaison through consistent communication across all departments and our corporate team.
- Lead and influence managerial team through effective motivation, leveraging individual strengths to ensure maximum productivity
- Maintain a strong community presence through partnership with community and business organizations
- Visit all guest areas regularly, tour and inspect the entire facility frequently during the course of the day. Maintain daily and regular interaction throughout facility to monitor and audit all aspects of the facility.
- Responsible for accuracy and security of company funds including bank deposits and internal cash funds for assigned location. Maintain ticket, game card, and pass/certificate control. Accountable for all Edwards Entertainment cash control policies.
- Research and recommend new products and vendors to enhance guest satisfaction, sales, and cost control.
- Be a hands-on leader and role model able to support the team by executing any park position as needed.
- Provide memorable moments for our guests by being proactive, responsive, and engaged in their experience while they’re in the facility.
- Any customer service issues that arise, it is expected that the General Manager will continue to provide an awesome experience through the listening, discussion, and resolution of issues and completing all necessary follow up and documentation.
- Revenue & Expense Management
- Be a strategic leader by managing park operations and expenses according to Profit & Loss (P&L) statements; Oversee purchases, inventory, and additional park costs, renegotiate terms when able and necessary
- Maintain appropriate control of expenses, labor hours, operating costs, and inventory within areas of responsibility. Meet budgeted guidelines unless approved to exceed. Must have mechanical aptitude to identify defects, improper operation with ability to analyze and understand the situation.
- Responsible for accuracy and security of company funds including bank deposits and internal cash funds for assigned location. Maintain ticket, game card, and pass/certificate control. Accountable for all Edwards Entertainment cash control policies.
- Drive the achievement of park revenue goals in the areas of membership sales, birthday parties, and special events
- Work collaboratively with the marketing team to develop and/or coordinate park promotions and marketing strategies
- Train employees of each department how they contribute to park revenue goals
- We strive to be a positive staple of every community; work hard to develop and cultivate positive relationship within the local community
- Ensure all team members are properly trained on appropriate safety precautions, responses, and reporting; make sure they are compliant with all company and OSHA safety requirements
- Check and monitor park attractions and equipment daily to ensure everything is safe and fully operational
- Complete related work orders, maintenance reports, or additional required documentation and close any attractions if necessary
- Adjust staffing levels to meet safety demands
- Complete inventory reports for facilities, parties, and food & beverage
- Ensure that facilities are maintained in accordance with Edwards Entertainment risk management and safety standards and regulations. Recommend facility and equipment improvements to achieve these standards.
- Ensure that all goods are requisitioned properly using appropriate documentation. Maintain appropriate inventory control of operating supplies.
- Maintain positive vendor relations through professional courtesy in compliance with Edwards Entertainment Code of Ethics.
Desired Skills & Qualifications
- Ability to enthusiastically interact with others.
- Strong character and exercises good judgment in decision-making.
- Demonstrated ability in developing team members in areas of responsibility.
- Demonstrated ability to achieve expected store financial results in areas of responsibility.
- Must be professional, energetic, self-motivated, and able to motivate others, and have a positive attitude.
- Professional grooming and conduct must be constantly displayed.
- Adaptability, flexibility, and general enthusiasm for the business.
- Strong communication skills; ability to write and verbally communicate in a clear and concise manner.
- Ability to maintain and project professionalism, internally and externally, at all times.
- Ability to hold oneself accountable for high personal standards of conduct and Professionalism.
- Demonstrate the ability to analyze financial information, costs, inventory and sales to achieve maximum profit potential. Ability to articulate variances.
- Managerial experience in guest service industry with demonstrated ability to ensure guest satisfaction and ability to train and maintain an on-going guest service delivery. Ability to run a multi-million dollar facility
- Knowledge of amusement industry standards, as well as applicable health and safety regulations.
- Knowledge of methods of establishing appropriate control to ensure team member integrity and quality assurance.
- Demonstrated ability to be a leadership partner with other managers and the corporate team at Edwards Entertainment Company, and to direct quality service to guests.
- Demonstrated ability to handle multiple tasks with effective follow-through.
- Demonstrated ability to motivate and lead staff to achieve organizational goals.
- General knowledge of computers, Microsoft Office (Word, Excel, Powerpoint), Point of Sale Software, various electronic devices, and various software.
- Cash handling experience.
- Excellent organizational skills for keeping detailed records, reports and logs
- Ability to communicate, develop and maintain a close, effective relationship with vendors, consultants, colleagues, department managers, partners and the public.
Education and/or Experience:
- Minimum high school diploma or GED equivalent.
- 2+ years of experience in a guest service industry in a supervisory or management role or an equivalent. combination is preferred.
- Prior experience in the amusement, restaurant, entertainment industry or high volume tourist based entertainment venue is a plus.
PHYSICAL DEMANDS
- Ability to stand for long periods of time
- Ability to bend, squat, kneel, reach, stretch, and climb without any difficulty
- Able to lift and drag up to 30 pounds unassisted
Schedule:
- Must be available to work days, nights, weekends and holidays
- Must be willing to work overtime when needed
- Typical week will vary depending on business needs and peak seasons
- On average the General Manager can expect to work 45-50hrs. Average weekly hours will vary depending on time of the year (peak operating season vs. non peak operating season).
- During busy season weekends and holidays are required.
- Must be available during school breaks such as Christmas Break and Spring Break weeks.
- PTO Days and Vacations need to be pre-approved and planned in advance
Experience / Certifications:
- Microsoft Office: 1 year (Preferred)
- Customer Service: 2 years (Preferred)
- All Training will be provided on site
- Must be willing to become CPR Certified
- Must be willing to become ServSafe Certified
- Must be willing to attend work related seminars and conferences
- Must be willing to assist at other locations from time to time.
Work Location:
- The Fun Station Dubuque, Iowa.
Benefits
- Quarterly Bonus Program
- Health Insurance Allowance
- Cell Phone Allowance
- Paid Time Off
- Free Food & Drink
- Free Tickets
- Various other employee discounts.
Disclaimer
The above job description is meant to describe the general nature and level of work being performed; and is not intended to be construed as an exhaustive list of all responsibilities; duties and skills required for the position and may change as determined by the needs of the company.
Edwards Entertainment Company & The Fun Station is an Equal Opportunity Employer. We recognize that people are our finest asset. It is our policy to provide equal employment opportunities to all individuals, regardless of race, creed, color, religion or belief, national origin, sex, ancestry, age, marital status, veteran status, disability, medical condition, gender identity or sexual orientation or any other classification protected by law.
The Fun Station – Family Adventure Parks!
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