Club Manager

Reserve: Club Manager

WHO WE ARE. 

We bring to the world competitive elegance through padel and beyond; We believe padel is a lifestyle, rooted in competition and  expressed with elegance. In 2023, founded by Wayne Boich, Chairman and CEO of Boich Investment group and a pioneer of Padel in the US. Inspired by his passion for the sport, Boich is developing the world of Padel by sharing the fast-paced, thrilling sport across multiple verticals. Through clubs, activations, pop-ups, and tournaments, Reserve will propel Padel to new heights by developing athletes, players, fans and friends throughout America. This community, built on and around the court, will showcase the world’s newest, most exciting game. 

ABOUT THE ROLE. 

Reserve is seeking a Club Manager to lead the growing Padel team in Miami. This person will contribute to the company growth by expertly and efficiently managing the club and leading the team. The General Manager will be responsible for the day-to-day operations, supervision of events and member and guest satisfaction. We are looking for someone who has a passion for the sport, is business savvy, and expects the best service and experience for members and guest. This person must be able to collaborate seamlessly with all departments and be a team player. No task is too big, and no task is too small, mentality. This person is very organized, entrepreneurial, friendly and detail orientated. 

ROLE RESPONSIBILITIES. 

• Deliver a first in class experience and expect the same from everyone on the team
• Prepares and implements standard operating procedures
• Training and continued education for all team members
• Delivering feedback and coaching for the team
• Accountability for the club and coming up with quick solutions
• Create, guide, and implement decisions around club policies, procedure and systems to increase player experience
• Build and foster the Reserve Community and Culture 
• Maintain Reserve brand values with team, members and guests
• Oversee all operations of the club
• Responsible for location P+L
• Support all events, from creation to breakdown, at the club
• Develop and responsible for all team schedules to cover all hours of operation
• Handle any member or client complaint that requires escalation and deliver resolution in a timely manner
• Ensure that members and guests adhere to the Club Rules
• Flexibility on schedule and being able to step in when needed
• Be a highly visible leader across all areas of business, providing hands-on support as required

QUALIFICATIONS + EXPERIENCE.

• Minimum of 5+ years’ experience in a similar role 
• Previous experience as a General Manager in an upscale hospitality environment
• Excellent written and verbal communication skills 
• Strong interpersonal skills and ability to develop strong relationships 
• Dynamic leader who can influence and engage a team with a customer-centric service focus
• People Management
• Problem-solving skills and bring conflict resolution to any anticipated or current matter
• Detail oriented, articulate and ability to multitask in a high-volume and demanding work environment
• Strong communication skills and ability to understand and follow written and verbal instructions
• Flexible schedule and ability to work nights, weekends and holidays (as needed)
• Must be able to understand and communicate clearly with guests, members, and coworkers
• Strong administrative skills (planning, organizing, coordinating, and implementing) 
• A team player willing to support event planning and execution in any way – no task is too big
• Agility – ability to think on their feet and respond in a solutions-oriented way to situational changes in an event setting 

MUST HAVES. 

• Possesses an entrepreneurial spirit and continuously innovates to create the best experience.
• Communicates clearly, openly and honestly.  
• Reliable and fair people manager.
• Takes on challenges with ease and comes up with answers.
• Fosters connection by putting people first and building trusting relationships. 
• Pivots easily.

NICE TO HAVE.

• Padel Enthusiast 

BENEFITS

• Competitive base + bonus
• Ongoing career opportunities
• Medical Insurance after 60 days of employment
• Employee Discount
• Team Outings

We are proud to be an Equal Employment Opportunity and Affirmative Action employer. Our company does not discriminate in employment on the basis of race, color, religion, sex (including pregnancy and gender identity), national origin, political affiliation, sexual orientation, marital status, disability, genetic information, age, membership in an employee organization, retaliation, parental status, military service, or other non-merit factor.

Reserve