COMPANY DESCRIPTION:
RIMOWA is a global leader in the premium luggage space. The brand, which was founded in 1898 revolutionized the travel industry in 1937 with its iconic aluminium trunk, and was the first company to produce suitcases made out of polycarbonate in 2000. Celebrating its 120th anniversary in 2018, RIMOWA continues to create suitcases for purposeful travellers, placing quality and innovation at its core. Its suitcases, which are designed and engineered in a RIMOWA owned factory in Germany, are the product of a unique manufacturing process that combines heritage and craftsmanship with the rigors of modern technology. RIMOWA was acquired by the LVMH Group in January 2017 and is headquartered in Cologne, Germany
SUMMARY DESCRIPTION:
The Client Care Manager provides the best after sales services and experience to our Clients, ensuring a smooth process from the point of receipt to the return of the product to the Client, in its region. The role will include managing all aspects of after sales services and leading local teams of Technicians and Client Care Advisors with the goal of providing an exceptional after sales experience for our clientele.
YOUR ROLE :
Supply Chain Manager AMERICAS provides the best Client Experience of repair services and ensure the smoothest process from the point of receipt to the return of the product to the Client. The role is to manage end-to-end Care processes and to lead local teams in Retail stores, in workshops centers and in the customer service. The AMERICAS region represents 3 countries including 21 retail stores and 5 workshop centers.
The position will report functionally to the Head of Global Client Care and hierarchically to the Supply Chain director AMERICAS.
Travel requirement: 20%
YOUR RESPONSIBILITIES:
Lead the Client Care network in AMERICAS
° Manage the own dedicated in-store repair network (~20 technicians & Client Care advisors), workshop centers (~15 technicians & coordinators) including 2 direct, customer service team including 1 direct report, Brazil Client Care organization including 1 direct report
° Lead the team, foster collaboration, engage team members by enhancing capabilities and competencies, review organization to follow business evolution
Ensure Client Satisfaction
° Ensure every country offers the same level repair excellence
° Deescalate clients and situations whenever needed
° Elevate the overall Client Experience by ensuring a fast leadtime repair
° Report quality issues and client feedback to HQ
Monitor & increase performance
° Measure KPIs, analyse root cause in case of deviation and set up short action plan (quick wins) and medium / long mitigation plan
° Compare load plan with capacity. Establish action plans to fit “demand” with repairs capacity
° Lead a continuous improvement plan using LEAN best practices (Ishikawa diagram, 5 whys…)
° Ensure stock take organization and stock accuracy of spare parts in all regional retail stores and workshop centers
° Ensure the on-time delivery of spare parts orders
Monitor and optimize costs & revenue of repairs
° Prepare the annual Client Care budget for AMERICAS
° Monthly monitor P&L at country level and at region level and track variances vs budget
° Work on an end-to-end repairs cost mapping by splitting cost of spare parts, labor cost and logistics & transportation costs
° Identify optimization priorities per country and implement action plan to reduce costs while maintaining service level
Be involved in the Client Care community
° Take part in projects and identify new opportunities to enhance the repair process
° Share best practices within the worldwide Client Care community
YOUR PROFILE:
° Master’s degree in Supply Chain, business administration or related field
° 10+ years experience in Supply Chain and Operations
° Team management experience required & strong leadership skills
° Client oriented
° Proven ability to develop effective business relationships and work cross-functionally
° Very structured mind : ability to simplify and communicate on complex topics
° Demonstrated ability of managing operational details and execution, while also understanding big picture
° Sens of priority & pragmatic approach
° Ease with data analysis and proficient with MS Excel
° English fluent and good level of German
CORE VALUES:
We, Not I – We recognize that success is a collective journey, and that victory is only enjoyable when shared with our teammates.
Be Design-Driven –We believe that design isn’t just how something looks, it’s also how it works. We look up to our strong design DNA to inspire everything we do.
Move Fast and Light – We embrace speed in decision-making and execution to help us outpace our vision and shape the future in meaningful ways. We are not afraid to fail. We leverage speed by collaborating across functions to keep our processes lean and simple. We use common sense to operate lightly and remove unnecessary burdens. We believe that moving fast and light help us overcome the unpredicted challenges ahead of us.
We focus on the details and dedicate all our energy to achieve the excellence that is expected from us. We see perfectionism as our ever-evolving quest.
Engage, Disagree, and Commit – We believe in radical honesty. We welcome strong opinions and passionate discussions when they are backed up by objective facts and figures. We provide constructive feedback and we do our best to regularly assess our own behavior and performance.
We take our best decisions when we provide an environment that engages all sides and welcomes opposite opinions. We stand by our common resolutions wholeheartedly and we never look back.
Celebrate the Unknown – We are passionately curious to discover new horizons. We embrace diversity, tolerance, and an insatiable appetite for knowledge. We cherish our roots and personal backgrounds, but we don’t let them limit us.
We are modern travellers and strive to build unique experiences with our teammates and clients. We are in this adventure together and we attempt to see the world through the eyes of those who join us on it on it.
RIMOWA
Related jobs:
Theater Production Crew Call
Job Description
A musical theater production is now seeking passionate and creative crew members for an upcoming live stage performance. This opportunity is ideal for theater professionals, students, and aspiring production crew members interested in gaining hands-on experience in live entertainment production. The team is looking for talented individuals to support multiple behind-the-scenes departments for a large-scale musical theater production.
Job Responsibilities
- Assist with live theater production operations and backstage coordination
- Support departments including dramaturgy, sound design, lighting design, and set construction
- Collaborate with directors, performers, and fellow crew members during rehearsals and performances
- Help build, organize, and maintain production materials and stage elements
- Follow production schedules and assist with technical theater preparation
Requirements
- Interest or experience in theater production, technical theater, or live entertainment
- Open to crew members with skills in sound, lighting, set building, or stage support
- Strong teamwork and communication skills preferred
- Ability to work in a fast-paced collaborative production environment
- Reliable availability for rehearsals, build days, and production schedules
- Passion for live theater and creative storytelling encouraged
Compensation
- Opportunity to gain hands-on experience in musical theater production
- Work alongside directors, performers, and theater creatives
- Build professional theater production and backstage experience
- Networking opportunities within the live entertainment and performing arts industry
Job Description
A production team is seeking local utilities crew members for a PBR event production taking place at the Air Force Academy in Colorado Springs. This opportunity is ideal for reliable production crew professionals interested in live event support and on-site utility work during a large-scale production event.
The production is specifically seeking local hires available to work during the scheduled event dates.
Job Responsibilities
- Assist with general production utility tasks during the event
- Support crew operations and on-site logistics
- Help maintain smooth event workflow throughout production
- Collaborate with the production team as needed
- Follow production schedules and on-site instructions
Requirements
- Must be local to Colorado Springs, Colorado
- Prior production or event utility experience preferred
- Reliable and professional work ethic required
- Must be available for scheduled production dates
- Applicants should apply via email only
Compensation Details
- Compensation details not disclosed
- Opportunity to work on a PBR event production
- Local hire production opportunity
Job Description
Shah Film Productions is now hiring 25 stagehands for event production work at the Ritz-Carlton Orlando. Crew members will assist with event setup and strike operations for an upcoming production in Orlando, Florida.
This is a paid labor opportunity ideal for individuals with stagehand, live event, or production support experience. Applicants may choose to work setup, strike, or both days depending on availability.
Job Responsibilities
- Assist with event setup and strike operations
- Load, unload, and move production equipment as directed
- Support production crew with staging and event preparation
- Follow safety procedures and production instructions
- Maintain professionalism and teamwork throughout the event
Requirements
- Seeking 25 stagehands
- Stagehand or live production experience preferred
- Must be reliable and able to work extended production hours
- Applicants should include:
- Full name
- Availability for set, strike, or both
- Relevant stagehand experience
- Ability to perform physical labor in a production environment
Compensation Details
- Paid opportunity
- $30 per hour
- Flexible scheduling available for setup day, strike day, or both
Job Description
The upcoming dark cinematic fantasy short film Salt In Her Throat is now seeking crew members for a summer production filming in North Alabama. Set in a grounded, atmospheric coastal world, the story follows a little mermaid 21 years after losing her voice, blending fantasy elements with emotionally restrained storytelling.
The production team is looking for creative collaborators with experience in period, fantasy, or immersive world-building productions. The film aims to create a lived-in visual atmosphere inspired by grounded fantasy and cinematic realism.
Job Responsibilities
- Collaborate with the director and production team throughout pre-production and filming
- Help build the visual and technical atmosphere of the film
- Contribute expertise in production design, wardrobe, sound, cinematography, and on-set coordination
- Maintain professionalism and teamwork in an independent film environment
- Assist in creating an immersive fantasy world grounded in realism
Requirements
Positions Needed
- Production Design / Set Decoration
- Props Master
- Costume Designer
- Wardrobe Stylist
- Hair & Makeup Artist
- Director of Photography
- Production Sound Mixer
- Boom Operator
- 1st Assistant Director
- Script Supervisor
- Still Photographer
Additional Preferred Positions
- 1st AC / 2nd AC
- Gaffer
- Key Grip
- Production Coordinator
- Production Assistants
Additional Qualifications:
- Experience with period pieces, fantasy productions, or immersive world-building preferred
- Hair, makeup, wardrobe, and set decoration experience strongly preferred
- Collaborative and creative mindset required
- Passion for independent filmmaking encouraged
Compensation Details
- Production is actively seeking investment and producing compensation
- Compensation is expected for crew members as funding progresses
- Opportunity to work on an ambitious independent fantasy short film project
Job Description
A corporate interview-style production shooting in Chambersburg is now seeking experienced local crew members for a one-day shoot. Producers are looking to hire reliable professionals who can help execute a polished corporate production with clean visuals, lighting, sound, and media management.
The production is currently sourcing crew in preparation for final approval and is seeking candidates who can work efficiently in a fast-paced on-set environment.
Job Responsibilities
Open crew positions include:
- B-Cam Operator
- Capture clean corporate interview coverage
- Work alongside the A-camera team
- Gaffer
- Assist with simple, polished interview lighting setups
- Coordinate lighting equipment and setup needs
- Grip
- Support lighting and production setup
- Assist crew movement and equipment handling
- Sound Mixer
- Capture clean interview audio
- Provide lavaliers, boom, and mixer/recorder setup
- DIT / Media Manager
- Handle media offload, verification, and organization throughout production
- Production Assistant (PA)
- Provide general set support
- Help maintain efficient production flow
Requirements
- Must be local to the Chambersburg area
- Production cannot provide lodging or transportation
- Prior corporate production experience preferred
- Must be able to work efficiently in a professional set environment
- Applicants should submit:
- Desired role
- Rate information
- Relevant gear details (if applicable)
- Portfolio or relevant work samples
Compensation Details
- B-Cam Operator: $550
- Gaffer: $600
- Grip: $600
- Sound Mixer: $650 labor + $350 kit fee
- DIT / Media Manager: $500
- Production Assistant: $250
Job Description
A comedy production titled No Commando is seeking actors and production crew members for a non-paid project. The production is casting multiple lead, supporting, and background roles for a comedic story centered around relationships, law enforcement, and over-the-top situations.
The team is also looking for crew members interested in gaining experience on an independent production set. Serious inquiries only.
Job Responsibilities
- Perform scripted scenes for a comedy production
- Collaborate with directors and fellow cast members during filming
- Attend scheduled rehearsals and production days
- Maintain professionalism on set
- Crew members will assist with technical and production support duties
Requirements
Lead Role
Tasha
- Female, ages 25–35
- Strong comedic and dramatic presence
Supporting Roles
Officer
- Female, ages 25–35
- Portrays a by-the-book cop
ShoKesha
- Female, ages 25–35
- Plays a laid-back CEA agent
Young T Wilson
- Male, ages 30–40
- Sheriff with a heart of gold
Father Support
- Male, ages 40–55
- No-nonsense second-in-command character
Yahura
- Female, ages 30–45
- Drama queen girlfriend role
Brian
- Male, ages 25–35
- Tasha’s friend and go-between
Shae
- Female, ages 21–27
- Hot-headed cop role
Erica
- Female, ages 25–35
- Tasha’s best friend
Background Roles
- Audience members
- Sheriffs
- No Commando members
Production Crew Needed
- Sound Engineer
- Cameraman
- Gaffer
- Assistant Director (AD)
Compensation Details
- Non-paid opportunity
- Experience and networking opportunity for actors and crew
Job Description
Moving Picture Rental is now seeking rental and production support staff in Central Florida. The company is looking for reliable drivers and crew support professionals to assist with equipment transportation and production logistics. This opportunity is ideal for film and production crew members looking to supplement their income between on-location projects.
Job Responsibilities
- Transport production and rental equipment to various locations
- Assist with production support and logistics operations
- Safely handle and store equipment when required
- Coordinate with the production and rental team on deliveries and pickups
- Maintain professionalism while representing the company on assignments
Requirements
- Valid driver’s license and reliable transportation preferred
- Experience in production, film, or equipment handling is a plus
- Ability to safely store production equipment at home or office is beneficial but not required
- Strong communication and organizational skills
- Must be located in or near Central Florida
Compensation Details
- Paid production support opportunity
- Compensation details shared with selected applicants
Job Description
An episodic film project is seeking crew members for “H-Town Chronicles: Episode 5,” filming in the Houston area. This creative production follows a high-energy, character-driven story set during spring break, blending humor, chaos, and urban adventure. The team is looking for passionate creatives to help bring this unique vision to life across multiple departments.
Job Responsibilities
- Assist in various production departments based on assigned crew role
- Collaborate with the production team to execute the creative vision
- Support on-set operations including lighting, sound, wardrobe, and logistics
- Maintain professionalism and adaptability in a fast-paced filming environment
Requirements
- Open to crew roles including Assistant Director, Gaffer, Grip, Sound Mixer, Boom Operator, Hair & Makeup, Wardrobe Stylist, BTS Videographer, Production Assistant, and Post-Production Editor
- Strong teamwork and communication skills
- Passion for film production and storytelling
- Ability to work on location in Houston
Compensation
- Unpaid opportunity
- Gain hands-on experience and build industry credits
Job Description
An independent feature film is now hiring crew members for an upcoming production filming in the Houston area. This drama centers on a complex story of love, betrayal, and emotional conflict, offering a compelling behind-the-scenes opportunity for skilled creatives to contribute to a powerful narrative project.
Job Responsibilities
- Support film production in assigned crew roles
- Collaborate with the production team to execute creative vision
- Assist with on-set operations and logistics
- Maintain professionalism and efficiency during filming
Requirements
- Experience in film production preferred for specialized roles
- Open to crew positions such as cinematographers and production assistants
- Strong teamwork and communication skills
- Ability to work in a fast-paced production environment
Compensation
- Paid crew positions
- Opportunity to gain experience on an independent feature film
Crew Members Casting Call for Production
Job Description
A paid production is seeking five crew members to participate in an upcoming shoot. This opportunity is open to individuals interested in working behind the scenes in a production environment. The team is looking for a balanced group to assist with various on-set responsibilities.
Job Responsibilities
- Assist with general on-set production tasks
- Follow direction from the production team
- Support filming operations as needed
- Maintain professionalism and teamwork on set
Requirements
- 3 males and 2 females
- Ages 27–50
- All ethnic backgrounds welcome
- No visible tattoos or piercings
- Must be available for the scheduled shoot date
- Must submit full application details including photos
Compensation
- $100 for 4 hours
Job Description
A promotional staffing opportunity is now casting outgoing and reliable talent for off-premise sampling events in Florida. Selected candidates will represent brands at live sampling activations, engaging with the public and creating a positive, memorable experience. This role is ideal for individuals with strong communication skills and a friendly, professional presence.
Job Responsibilities
- Represent brands at off-premise sampling events
- Engage with consumers in a friendly and professional manner
- Distribute samples and provide product information
- Set up and break down sampling stations as needed
- Maintain a clean and organized work area
- Follow all event guidelines and brand standards
Requirements
- Must be outgoing, approachable, and professional
- Strong communication and interpersonal skills
- Prior promotional or brand ambassador experience is a plus
- Reliable and punctual
- Ability to stand for extended periods
- Must provide a resume and recent photos
Compensation
- $44 per hour
Sound Designer Casting Call for Indie Horror Film
Job Description
The Tether is seeking a Sound Designer to create an immersive audio experience, incorporating environmental tension, psychological layering, and atmospheric effects.
Job Responsibilities
- Design and produce soundscapes for the film
- Incorporate whispers, ambient tension, and tonal design elements
- Collaborate with the director during post-production
Requirements
- Experience in sound design or audio post-production
- Strong creative and technical audio skills
- Ability to work within the horror genre
Compensation
- $900 flat
- Meals, rides, and accommodations provided where applicable