Log InSign Up
HomeClient Care Manager

Client Care Manager

$$$

COMPANY DESCRIPTION:

RIMOWA is a global leader in the premium luggage space. The brand, which was founded in 1898 revolutionized the travel industry in 1937 with its iconic aluminium trunk, and was the first company to produce suitcases made out of polycarbonate in 2000. Celebrating its 120th anniversary in 2018, RIMOWA continues to create suitcases for purposeful travellers, placing quality and innovation at its core. Its suitcases, which are designed and engineered in a RIMOWA owned factory in Germany, are the product of a unique manufacturing process that combines heritage and craftsmanship with the rigors of modern technology. RIMOWA was acquired by the LVMH Group in January 2017 and is headquartered in Cologne, Germany

SUMMARY DESCRIPTION:

The Client Care Manager provides the best after sales services and experience to our Clients, ensuring a smooth process from the point of receipt to the return of the product to the Client, in its region. The role will include managing all aspects of after sales services and leading local teams of Technicians and Client Care Advisors with the goal of providing an exceptional after sales experience for our clientele.

YOUR ROLE :

Supply Chain Manager AMERICAS provides the best Client Experience of repair services and ensure the smoothest process from the point of receipt to the return of the product to the Client. The role is to manage end-to-end Care processes and to lead local teams in Retail stores, in workshops centers and in the customer service. The AMERICAS region represents 3 countries including 21 retail stores and 5 workshop centers.

The position will report functionally to the Head of Global Client Care and hierarchically to the Supply Chain director AMERICAS.

Travel requirement: 20%

YOUR RESPONSIBILITIES:

Lead the Client Care network in AMERICAS

° Manage the own dedicated in-store repair network (~20 technicians & Client Care advisors), workshop centers (~15 technicians & coordinators) including 2 direct, customer service team including 1 direct report, Brazil Client Care organization including 1 direct report

° Lead the team, foster collaboration, engage team members by enhancing capabilities and competencies, review organization to follow business evolution

Ensure Client Satisfaction

° Ensure every country offers the same level repair excellence

° Deescalate clients and situations whenever needed

° Elevate the overall Client Experience by ensuring a fast leadtime repair

° Report quality issues and client feedback to HQ

Monitor & increase performance

° Measure KPIs, analyse root cause in case of deviation and set up short action plan (quick wins) and medium / long mitigation plan

° Compare load plan with capacity. Establish action plans to fit “demand” with repairs capacity

° Lead a continuous improvement plan using LEAN best practices (Ishikawa diagram, 5 whys…)

° Ensure stock take organization and stock accuracy of spare parts in all regional retail stores and workshop centers

° Ensure the on-time delivery of spare parts orders

Monitor and optimize costs & revenue of repairs

° Prepare the annual Client Care budget for AMERICAS

° Monthly monitor P&L at country level and at region level and track variances vs budget

° Work on an end-to-end repairs cost mapping by splitting cost of spare parts, labor cost and logistics & transportation costs

° Identify optimization priorities per country and implement action plan to reduce costs while maintaining service level

Be involved in the Client Care community

° Take part in projects and identify new opportunities to enhance the repair process

° Share best practices within the worldwide Client Care community

YOUR PROFILE:

° Master’s degree in Supply Chain, business administration or related field

° 10+ years experience in Supply Chain and Operations

° Team management experience required & strong leadership skills

° Client oriented

° Proven ability to develop effective business relationships and work cross-functionally

° Very structured mind : ability to simplify and communicate on complex topics

° Demonstrated ability of managing operational details and execution, while also understanding big picture

° Sens of priority & pragmatic approach

° Ease with data analysis and proficient with MS Excel

° English fluent and good level of German

CORE VALUES:

We, Not I – We recognize that success is a collective journey, and that victory is only enjoyable when shared with our teammates.

Be Design-Driven –We believe that design isn’t just how something looks, it’s also how it works. We look up to our strong design DNA to inspire everything we do.

Move Fast and Light – We embrace speed in decision-making and execution to help us outpace our vision and shape the future in meaningful ways. We are not afraid to fail. We leverage speed by collaborating across functions to keep our processes lean and simple. We use common sense to operate lightly and remove unnecessary burdens. We believe that moving fast and light help us overcome the unpredicted challenges ahead of us.

We focus on the details and dedicate all our energy to achieve the excellence that is expected from us. We see perfectionism as our ever-evolving quest.

Engage, Disagree, and Commit – We believe in radical honesty. We welcome strong opinions and passionate discussions when they are backed up by objective facts and figures. We provide constructive feedback and we do our best to regularly assess our own behavior and performance.

We take our best decisions when we provide an environment that engages all sides and welcomes opposite opinions. We stand by our common resolutions wholeheartedly and we never look back.

Celebrate the Unknown – We are passionately curious to discover new horizons. We embrace diversity, tolerance, and an insatiable appetite for knowledge. We cherish our roots and personal backgrounds, but we don’t let them limit us.

We are modern travellers and strive to build unique experiences with our teammates and clients. We are in this adventure together and we attempt to see the world through the eyes of those who join us on it on it.

RIMOWA

Related jobs:

Job Description
A new independently financed series is seeking non-union writers from Chicago, or writers with a deep understanding of Chicago’s culture, to join an upcoming narrative TV series set to film in Summer 2026. The show will highlight everyday life in Black Chicago through authentic, character-driven storytelling.

Job Responsibilities

  • Collaborate with producers and creative teams to shape compelling scripts

  • Develop vibrant, original narratives rooted in Chicago’s culture and community life

  • Write 30-minute episodic content that blends drama, comedy, and family themes

  • Deliver scripts that resonate with youth while honoring traditions and values

Requirements

  • Strong writing bio that demonstrates experience and unique voice

  • Familiarity with Chicago’s cultural landscape and community life

  • Ability to create stories that challenge stereotypes and celebrate creativity, family, and entrepreneurship

Compensation

  • Paid opportunity, rate based on experience and project budget

$$

Film Crew for Feature Production

Job Description
A feature film is finishing production and seeking skilled crew members to join the team. Positions are open for technical and production support roles to help bring this project to completion.

Job Responsibilities

  • Operate sound equipment and ensure high-quality audio recording

  • Manage lighting setups and technical rigging on set

  • Provide grip support for camera and equipment handling

  • Assist with daily set operations as a production assistant

  • Pilot drone equipment to capture aerial footage

Requirements

  • Previous experience in film crew roles preferred

  • Ability to collaborate in a fast-paced production environment

  • Strong technical knowledge in assigned department

  • Reliable, punctual, and detail-oriented

Compensation

  • Paid opportunity, rates dependent on role and experience

Job Description

A romantic musical comedy feature film titled In Another Life is currently in mid-production in Boston and seeking passionate collaborators to join the team. The project requires skilled crew members to support the final stretch of production.

Job Responsibilities

  • Work closely with the director and production team to bring the film to completion.

  • Fulfill assigned crew roles with professionalism and creativity.

  • Ensure smooth day-to-day operations on set.

  • Collaborate effectively with cast and crew in a fast-paced production environment.

Roles Needed

  • 1st Assistant Director

  • Line Producer

  • Sound Mixer (with equipment)

Requirements

  • Prior experience in the respective role.

  • Ability to work in a collaborative, creative team environment.

  • Availability for the scheduled production period.

Compensation Details

  • Compensation details will be discussed with selected candidates.

$$

Job Description
The indie short film Through Your Eyes is seeking talented post-production professionals to join the team. This emotionally driven sci-fi drama runs approximately 12 minutes and follows a desperate granddaughter who tries an experimental treatment to save her grandmother from Alzheimer’s.

Job Responsibilities

  • Sound Designer: Create immersive soundscapes that elevate the storytelling and capture the emotional tone of the film.

  • Colorist: Deliver polished color grading to enhance the sci-fi aesthetic and overall mood of the short film.

  • Composer: Score an original soundtrack that underscores the emotional depth of the narrative.

Requirements

  • Experience in post-production with strong portfolio samples

  • Ability to collaborate with directors and production team to maintain creative vision

  • Passion for storytelling and sci-fi drama content

  • Availability to begin work immediately

Compensation

  • Paid opportunity, rates to be discussed based on experience and portfolio

Crew for Short Film Production

Job Description
A short film production in Broward County is assembling a passionate and reliable crew for an upcoming shoot. This is an excellent opportunity for filmmakers and production professionals looking to gain valuable on-set experience and contribute to a creative project.

Job Responsibilities

  • Assistant Directors (ADs): Keep the set running smoothly with strong communication and organizational skills.

  • Second Camera Operator (FX3): Capture cinematic coverage using Sony FX3 with a creative eye.

  • Production Assistants (PAs): Support across departments with energy, flexibility, and reliability.

Requirements

  • Must have relevant experience for the role applying to.

  • Strong teamwork and communication skills.

  • Availability for the full shoot schedule.

Compensation

  • Paid opportunity; details provided upon selection.

Job Description
A high-octane action film with strong production value is seeking an experienced camera operator to join the crew. This project is a fast-paced, dynamic shoot requiring handheld expertise and familiarity with advanced cinema equipment.

Job Responsibilities

  • Operate the camera for action-packed sequences and dynamic scenes
  • Collaborate closely with the director and cinematography team to execute the creative vision
  • Capture handheld shots with precision and control
  • Ensure professional quality footage using the Red Raptor X camera

Requirements

  • Proven experience as a camera operator, particularly with handheld shooting
  • Strong technical knowledge of the Red Raptor X or similar cinema cameras
  • Ability to work collaboratively with a fast-paced production team
  • Availability for two weekends in late September

Compensation

  • Paid opportunity (rate discussed upon hire)
  • Work on a professional film production with industry-standard equipment
  • Gain experience on a high-energy, action-focused project

Women’s Board Assistant

Job Description
An exciting opportunity is available for a Women’s Board Assistant to support daily operations and talent management. The ideal candidate will be organized, detail-oriented, and capable of thriving in a fast-paced environment. Previous agency experience is preferred but not required.

Job Responsibilities

  • Provide administrative support to the Women’s Board team

  • Coordinate scheduling and communication with talent and clients

  • Maintain and update talent portfolios and records

  • Assist with bookings, contracts, and follow-ups

  • Handle general office duties as needed

Requirements

  • Strong organizational and multitasking skills

  • Excellent written and verbal communication abilities

  • Proficiency in office software and scheduling tools

  • Previous agency or entertainment industry experience preferred

Compensation

  • Competitive pay (details provided upon application)

Film Crew and Equipment Needed for Upcoming Production

Job Description
A film production is seeking experienced crew members and essential equipment support for an upcoming shoot. The production requires a package truck and a skilled crew to ensure a smooth and professional filming process. This is a great opportunity for film professionals to join a collaborative set and contribute their expertise to a successful project.

Job Responsibilities

  • Provide and operate a fully equipped package truck for production needs

  • Work collaboratively with the production team to execute lighting, grip, and set requirements

  • Assist with setup, operation, and breakdown of production equipment

  • Ensure all gear is properly maintained and functioning throughout the shoot

  • Support all departments in meeting production deadlines and creative goals

Requirements

  • Experience as a gaffer, key grip, swing, or HMU on professional film sets

  • Access to necessary tools and gear for assigned role

  • Strong teamwork and communication skills

  • Ability to work in a fast-paced production environment

  • Reliable and punctual with a commitment to the project schedule

Compensation

  • Pay based on role and experience

  • Meals and on-set amenities provided

  • Networking opportunity with other industry professionals

Wardrobe Assistants – Freelance Opportunities

Job Description
Casting directors are seeking skilled wardrobe assistants for freelance opportunities aboard Color Magic. This role focuses on costume care, including laundry, repairs, and minor alterations, ensuring all garments are performance-ready.

Job Responsibilities

  • Handle costume laundry, ensuring all pieces are clean and performance-ready

  • Perform repairs and minor alterations as needed

  • Maintain costume quality and organization throughout the contract

  • Collaborate with the production team to meet wardrobe needs efficiently

Requirements

  • Experience in costume or wardrobe management preferred

  • Ability to perform sewing, repairs, and alterations

  • Flexibility to work within an onboard schedule

  • Professional and detail-oriented approach to costume care

Compensation

  • Flexible onboard schedule

  • Contractor status (not crew)

  • Private cabin accommodation

  • No cruise duties, crew drills, or IPM requirements

Job Description

Seeking a skilled Sound Recordist and a Driving Production Assistant for an upcoming documentary/PSA project. The production will take place in Philadelphia, PA and Pittsburgh, PA, requiring a small but dedicated crew to capture high-quality audio and ensure smooth production logistics on set.


Job Responsibilities

Sound Recordist:

  • Record and monitor high-quality production sound during filming.

  • Operate boom microphones, lavaliers, and other audio equipment.

  • Maintain organized sound files and deliver daily backups.

  • Troubleshoot audio issues quickly and effectively.

Driving Production Assistant:

  • Safely transport crew, cast, and equipment between locations.

  • Assist with on-set tasks, including equipment setup and breakdown.

  • Support production team with errands, pickups, and deliveries.

  • Ensure production vehicles are clean, fueled, and ready for use.


Requirements

Sound Recordist:

  • Previous experience in documentary or commercial production.

  • Proficiency with professional audio gear and field mixers.

  • Strong attention to detail and ability to adapt to on-location challenges.

Driving Production Assistant:

  • Valid driver’s license with a clean driving record.

  • Previous on-set production experience preferred.

  • Ability to lift and move production equipment.

  • Strong work ethic, reliability, and problem-solving skills.


Compensation

  • Paid positions; rates to be discussed based on experience and role.

Marketing Coordinator – Team Socials

Job Description
A dynamic and creative Marketing Coordinator is needed to lead innovative social media campaigns and elevate the voice of a sports entertainment brand. This role is perfect for someone who thrives on breaking the rules of traditional marketing, creating unique fan experiences, and bringing a bold vision to life. You’ll collaborate with a passionate creative team to develop engaging social content, grow the brand’s presence, and inspire audiences year-round.

Job Responsibilities

  • Plan, create, and schedule high-impact social media content across multiple platforms.

  • Drive brand storytelling with fun, engaging, and unconventional ideas.

  • Collaborate with the creative team to bring unique fan experiences to life online.

  • Monitor trends on TikTok, Reels, Threads, and other platforms to keep content fresh and relevant.

  • Engage with the fan community to foster interaction and loyalty.

  • Maintain brand standards while experimenting with creative concepts.

Requirements

  • Proven passion for social media marketing and creative storytelling.

  • Strong understanding of trending social platforms and digital engagement strategies.

  • Ability to work under tight deadlines while maintaining high-quality output.

  • Collaborative spirit with excellent communication skills.

  • Self-driven, adaptable, and committed to pushing creative boundaries.

Compensation

  • Competitive pay, commensurate with experience.

  • Opportunity to work in a high-energy, innovative sports entertainment environment.

Job Description
A live broadcast production is seeking skilled professionals to bring high-quality video coverage to weekly services. This role involves overseeing or operating broadcast equipment, ensuring seamless technical execution, and delivering a polished viewing experience for the audience. Candidates should be experienced in live production, able to work under pressure, and committed to delivering professional results.

Job Responsibilities

  • Direct live broadcast services, including calling the show, operating switchers, and managing camera operations

  • Coordinate graphics, audio, and technical elements for a professional on-air presentation

  • Operate PTZ and remote cameras in both ENG and studio formats during live services

  • Frame and compose shots, perform smooth camera movements, and multitask during live direction

  • Prepare, position, and assess technical readiness of gear such as cameras, tripods, and transmitters

Requirements

  • Minimum 3 years of experience in live video production or camera operation

  • Proficiency with broadcast equipment such as Blackmagic ATEM switchers, cameras, and presentation systems

  • Strong leadership, communication, and multitasking skills under time-sensitive conditions

  • Physical stamina for extended standing and equipment operation, with excellent vision and hearing

  • Ability to troubleshoot and maintain high technical and creative standards

Compensation

  • Competitive pay based on experience

  • Up to $350 per service for Production Directors

  • Up to $300 per service for Camera Operators

Share this job:

Job overview

Location:
Job type:
Ethnicity:
Body type:
Expiration date:
08-31-2023

Job skills

Are you ready to get discovered?

Gain access to thousands of jobs and appear higher in the search results now!

Stay Safe in the Industry

Simple steps to protect your career and avoid scams.