Collaboration between humans and machines is the ultimate opportunity for today’s enterprises, and no company is more prepared to lead this march toward a digital-human hybrid future than Amelia.
We are a leading Enterprise Conversational AI software company with more than two decades of innovation in automation and Conversational AI. Our mission is to pair humans and Digital Employees to unleash human creativity and deliver business value. With our industry-leading AI solutions, we help companies around the world create deeper human connections with their customers, employees, suppliers, and partners. If you want to be a part of the future, Amelia is the place to be.
About this role
We are seeking an experienced and motivated Engagement Manager. The engagement manager will orchestrate and lead all resources to ensure client success and ensure the client increases the usage of Amelia’s technologies and services. The ideal candidate will possess both customer facing and ideally a technical background that enables them to drive engagements with top tier executives as well as with IT engineers. In addition, the engagement manager will be responsible for customer happiness and partnering with key stakeholder to devise strategic roadmaps and monitoring client ROIs.
This role will help drive the success and shape the future of autonomic and cognitive solutions on a global scale with our customers. You will be a self-starter who is prepared to develop and execute on a quarterly basis.
About you
You are an analytical, goal-oriented individual with the ability and desire to work in a fast-paced, rapidly changing environment. While a large piece of the role is customer-facing, this team interacts with nearly every other division at Amelia and are looking for someone that is excited about continuing to improve our processes, our collaboration with others within Amelia and the other companies we work with, and the overall value that our customers get out of the comprehensive Amelia solution.
Responsibilities
- Lead the execution of enterprise-wide service development strategies and tactics, including analysis, planning, development, and transition to operations as well as business process change management.
- Ensure absolute quality standards of technical & business service delivery.
- Work with top technical experts to ensure all client requirements and needs are met.
- Provide direct project/account oversight and management.
- Advocate client service requirements and “outside in” perspective.
- Through expert understanding of Amelia customer delivery, advocate Amelia’s services and solutions to client account portfolio.
- Liaise between customer, Amelia business executives, and technical subject matter experts to ensure consistent communications and quality service delivery.
- Participate in internal & customer-facing conference calls, demonstrations, and presentations in conjunction with partner resources.
- Support direct management in other business and operational development initiatives, as required.
Preferred Qualifications
- Customer engagement experience with artificial intelligence, SaaS or cognitive solutions
- 5+ years project management experience
- Commitment to fostering and growing talent
- A solution-oriented problem solver
- Systems development life cycle experience
- Proven interpersonal and relationship building skills.
- Business-case, proposal, and technical writing skills desired.
- Experience using Microsoft Progressive Web Apps, including Microsoft Project, Teams, Excel, PowerPoint
- Experience using Jira and Confluence
- Salary Range: $110-$165k
Amelia is a true meritocracy. Each employee’s contribution is essential to our overall success, and those who work hard reap the rewards of their efforts. We believe in developing talent and promoting from within.
Our employees are exposed to a wide variety of technologies, and we encourage them to learn new skills. Each day brings different challenges, and our team thrives on the variety and intensity of our workplace. It’s a dynamic environment fueled by the energy of our staff.
Amelia
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