Amelia

Collaboration between humans and machines is the ultimate opportunity for today’s enterprises, and no company is more prepared to lead this march toward a digital-human hybrid future than Amelia.

We are a leading Enterprise Conversational AI software company with more than two decades of innovation in automation and Conversational AI. Our mission is to pair humans and Digital Employees to unleash human creativity and deliver business value. With our industry-leading AI solutions, we help companies around the world create deeper human connections with their customers, employees, suppliers, and partners. If you want to be a part of the future, Amelia is the place to be.

We are seeking an experienced and driven Channel Sales Director to join our team at a mature and equally fast-growing Conversational AI company. The successful candidate will be responsible for managing and developing our channel partner relationships and driving revenue growth through the recruitment, enablement, and management of our partner ecosystem. The Channel Sales Director will also work closely with our direct sales, inside sales, marketing, and product teams to ensure partner alignment and enablement.

Responsibilities:

• Identify and recruit new channel partners, including resellers, VARs, and system integrators, to expand our partner ecosystem and drive revenue growth.
• Maintain relationships and grow revenue with strategic system integrators, cloud service provider, CCaaS, and ISV partners.
• Build and maintain strong relationships with channel partners, acting as a key point of contact and driving partner engagement and enablement.
• Hit or exceed quarter over quarter quota goals as defined by Annual Contract Value (ACV) for subscription software and services.
• Monitor partner performance and develop action plans to address performance gaps, drive partner revenue growth, and ensure partner satisfaction.
• Manage and track accurate partner pipeline and forecast partner revenue to senior management.
• Attend industry events, tradeshows, and partner events to represent the company and recruit new partners.
• Continuously monitor industry trends and competitor activity to identify opportunities to differentiate and optimize our partner program.

Qualifications:

• Bachelor’s degree in business, marketing, or related field.
• 10+ years of experience in channel partner management, preferably in software SaaS, conversational AI or related industries.
• Experience partnering with Global Systems Integrators or CCaaS providers.
• Proven track record of driving revenue growth through channel partners.
• Strong relationship building, negotiation, and communication skills.
• Ability to collaborate cross-functionally with internal teams to execute joint go-to-market strategies.
• Ability to manage multiple projects and priorities in a fast-paced environment.
• Experience with CRM and sales enablement tools.
• Willingness to travel up to 25%
• OEM software or embedded solutions experience.
• Base salary: $150K-$175k

If you are a highly motivated and results-driven individual with a passion for developing and managing channel partner relationships, we encourage you to apply for this exciting opportunity.

Amelia is a true meritocracy. Each employee’s contribution is essential to our overall success, and those who work hard reap the rewards of their efforts. We believe in developing talent and promoting from within. Many of our managers and senior staff members have started in junior positions.

Our employees are exposed to a wide variety of technologies, and we encourage them to learn new skills. Each day brings different challenges, and our team thrives on the variety and intensity of our workplace. It’s a dynamic environment fueled by the energy of our staff.

Amelia

Collaboration between humans and machines is the ultimate opportunity for today’s enterprises, and no company is more prepared to lead this march toward a digital-human hybrid future than Amelia.

We are a leading Enterprise Conversational AI software company with more than two decades of innovation in automation and Conversational AI. Our mission is to pair humans and Digital Employees to unleash human creativity and deliver business value. With our industry-leading AI solutions, we help companies around the world create deeper human connections with their customers, employees, suppliers, and partners. If you want to be a part of the future, Amelia is the place to be.

About this role

We are seeking an experienced and motivated Engagement Manager. The engagement manager will orchestrate and lead all resources to ensure client success and ensure the client increases the usage of Amelia’s technologies and services. The ideal candidate will possess both customer facing and ideally a technical background that enables them to drive engagements with top tier executives as well as with IT engineers. In addition, the engagement manager will be responsible for customer happiness and partnering with key stakeholder to devise strategic roadmaps and monitoring client ROIs.

This role will help drive the success and shape the future of autonomic and cognitive solutions on a global scale with our customers. You will be a self-starter who is prepared to develop and execute on a quarterly basis.

About you

You are an analytical, goal-oriented individual with the ability and desire to work in a fast-paced, rapidly changing environment. While a large piece of the role is customer-facing, this team interacts with nearly every other division at Amelia and are looking for someone that is excited about continuing to improve our processes, our collaboration with others within Amelia and the other companies we work with, and the overall value that our customers get out of the comprehensive Amelia solution.

Responsibilities

• Lead the execution of enterprise-wide service development strategies and tactics, including analysis, planning, development, and transition to operations as well as business process change management.
• Ensure absolute quality standards of technical & business service delivery.
• Work with top technical experts to ensure all client requirements and needs are met.
• Provide direct project/account oversight and management.
• Advocate client service requirements and “outside in” perspective.
• Through expert understanding of Amelia customer delivery, advocate Amelia’s services and solutions to client account portfolio.
• Liaise between customer, Amelia business executives, and technical subject matter experts to ensure consistent communications and quality service delivery.
• Participate in internal & customer-facing conference calls, demonstrations, and presentations in conjunction with partner resources.
• Support direct management in other business and operational development initiatives, as required.

Preferred Qualifications

• Customer engagement experience with artificial intelligence, SaaS or cognitive solutions
• 5+ years project management experience
• Commitment to fostering and growing talent
• A solution-oriented problem solver
• Systems development life cycle experience
• Proven interpersonal and relationship building skills.
• Business-case, proposal, and technical writing skills desired.
• Experience using Microsoft Progressive Web Apps, including Microsoft Project, Teams, Excel, PowerPoint
• Experience using Jira and Confluence
• Salary Range: $110-$165k

Amelia is a true meritocracy. Each employee’s contribution is essential to our overall success, and those who work hard reap the rewards of their efforts. We believe in developing talent and promoting from within.

Our employees are exposed to a wide variety of technologies, and we encourage them to learn new skills. Each day brings different challenges, and our team thrives on the variety and intensity of our workplace. It’s a dynamic environment fueled by the energy of our staff.

Amelia