Come work for the 2023 EGR Casino Content Supplier of the year! Casino game content is the core of our offering. Our growing portfolio of fully immersive gaming experiences includes online slots, thrilling jackpots, and sleek table games. Our close-knit team is working together towards a common goal: to make Digital Gaming Corporation the iGaming solutions partner of choice.
Reporting to the Divisional Head of Games, this role exists to ensure that DGC continues to provide the best service and content in the North American iGaming sector. As we grow and expand our customer base, our multi-tiered strategy is built around being subject matter experts for our Operators. We strive to achieve the best placement and top promotions for our games in conjunction with offering an exceptional day to day games operations service.
As a US-based employee, you will live and breathe the markets that we serve and will be able to personally visit the operations teams of our customers. This role will build a working knowledge of competitive and market trends in the US iGaming industry and will assist the Divisional Head of Games in executing the US roadmap and ultimately growing our customer base. Attendance of industry events and conferences will prove to further develop current relationships while uncovering potential innovation and game performance opportunities to best serve our customers.
You will be responsible for various day-to-day operational tasks to assist the commercial team at DGC. The ideal candidate will play a key role in further building the relationships at the customer operations level where games are placed and promoted within the Casino lobbies. These relationships ultimately influence and maximize our game positions and subsequently, DGC revenues.
The selected candidate will work alongside the Content Delivery Manager to provide the best customer service in the industry.
Duties include, but not limited to:
- Desire to become a casino games expert with a thorough understanding of promotions and marketing initiatives
- Ability to develop and maintain strong relationships both internally and externally
- High-level understanding of the game-dev lifecycle
- Assist in coordinating certain aspects of game delivery
- Become an expert in the current and competitive online regulated slots market and its main players
- Contribute new ideas to improve DGC offerings to our customer base
- Coordinate day-to-day tasks around digital content distribution
- Build an understanding of the ‘gambler mentality’ as well as the successful mechanics that make a great game
- Assist with managing assigned game operations strategies to align with business KPI’s
- Analyze casino and game data to further understand player behavior – thirst for data
This job description is not intended to be an exhaustive list of responsibilities. The job holder may be required to complete any other reasonable duties in order to achieve business objectives.
Preferred Criteria:
- Bachelor’s degree or equivalent experience
- 2+ years’ experience within the iGaming Industry preferred
- Customer Service oriented
- Ability to ensure game revenues are maximized every week a new game is launched
- Proficiency in MS Office with a focus on Excel
Success Factors:
- Hit the targeted wallet share goals defined per state
- Hit the RTP target of 94% by December 2023
- Hit revenue goal by the end of the calendar year 2024
- Decrease tardy and incomplete content delivery, year over year
Knowledge, Skills & Abilities:
- Ability to plan and organize daily workload but flexible to adapt to any ad hoc tasks
- Excellent communication and negotiation skills
- Ability to produce meaningful management reports using Microsoft Office
- An enquiring mind with strong investigative skills and excellent attention to detail
- Ability to work under pressure and prioritize effectively
- Impeccable work ethic and attitude
- Passion and thirst for knowledge
Digital Gaming Corporation
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