Our client, a global gifting company, is looking for a fulltime Director of Customer Care to join their team. . The position will directly manage the customer service team providing excellent service while meeting performance targets. The director will understand our evolving customer service needs and prepare our service center for future growth within our family of brands.
Responsibilities:
- Mentor and develop leadership staff.
- Support the training of individual staff to improve service performance.
- Develop, suggest, and create process optimization.
- Manage staff to meet service targets.
- Evaluate and monitor the customer’s experience from site entry through checkout, delivery of order and post order events.
- Create skill-based task allocation to divide tasks by capability and develop skill set leaders.
- Improve the overall customer service experience.
- Improve service efficiency by increasing first contact resolution.
- Implement technology and automation.
- Monitor continuity of service-related messaging throughout all points of contact.
- Create a customer win back strategy.
- Develop a customer satisfaction measurement system.
- Keep up to date on today’s customer expectations and needs.
Qualifications:
- Bachelor’s Degree
- 5-7 years managing an e-commerce online retail customer service contact center
- 10 or more years of experience in customer service
- Experience managing a 24/7 service contact center with variable team members from 50-150
- Excellent verbal and written communication skills
- Strong ability to use data analytics to direct decisions
- Strong knowledge of P&L principles managing a customer center to a budget
- Willing to be hands-on, get into the details to drive issues to resolution
- A “can do” attitude with proven results driven mindset
- An encouraging posture promoting a continuous positive experience
- Experience managing remote direct reports and a 3rd party workforce
- Strong skills in Microsoft Outlook, Word, Excel, and PowerPoint
Please submit your resume for consideration.
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Fourth Floor
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Crew Call: Various Positions for ULB TV Movie
Job Description:
An ultra-low-budget (ULB) TV movie is seeking dedicated crew members for a 13-day shoot in the metro Atlanta/Marietta, GA area. This is a local hire or work-as-local opportunity, with no lodging or travel provided. We’re looking for passionate professionals ready to bring their expertise to a collaborative environment.
Open Positions:
- Coordinator
- Production Designer & Props
- Costume Designer
- Sound Mixer
- 1st & 2nd Assistant Directors (AD)
- Gaffer & Key Grip
- 1st & 2nd Assistant Camera (AC)
- Hair & Makeup Artists
- Production Assistants (PAs)
Job Responsibilities:
- Collaborate with the production team to execute a high-quality TV movie within budget constraints.
- Deliver professional and efficient work in your designated department.
- Maintain a positive and adaptable attitude on set.
- Follow the production schedule and meet all deadlines.
Requirements:
- Previous experience in your respective role is highly preferred.
- Must be local to the metro Atlanta/Marietta area or willing to work as a local.
- Reliable transportation to and from set.
- Strong work ethic, attention to detail, and a team-oriented mindset.
Compensation Details:
- Ultra-low-budget rates in accordance with ULB guidelines. Specific rates will be provided upon offer.