Ecommerce Manager

Busy wholesale related industry company seeking a highly motivated and detail-oriented Ecommerce Manager with 2+ years of experience in ecommerce, sales, and strategy.

This is an excellent opportunity to work in a fast-paced, yet casual and comfortable team feel environment.

Position Overview:

The eCommerce Manager is responsible for overseeing and managing all aspects of an organization’s eCommerce operations. This includes the development and implementation of strategies to drive online sales, increase customer acquisition and retention, and enhance the overall user experience on the company’s website or digital platforms. The eCommerce Manager works closely with cross-functional teams to achieve business objectives and drive revenue growth.

Key Responsibilities:

• eCommerce Strategy: Develop and execute the overall eCommerce strategy aligned with the company’s goals and objectives. Identify and implement tactics to increase online sales, enhance customer engagement, and improve conversion rates.

• Website Management: Oversee the day-to-day operations of the company’s website, ensuring it is up to date, user-friendly, and optimized for search engines. Collaborate with web developers and designers to implement necessary changes and improvements.

• Online Merchandising: Manage the online product catalog, including product descriptions, imagery, pricing, and promotions. Optimize product presentation to maximize sales and provide a seamless customer experience.

• Digital Marketing: Collaborate with the marketing team to develop and implement digital marketing campaigns, including SEO, SEM, email marketing, social media advertising, and affiliate marketing. Monitor campaign performance and make data-driven recommendations for optimization.

• Customer Experience: Continuously improve the user experience on the website by analyzing user behavior, conducting A/B tests, and implementing user feedback. Ensure a smooth and intuitive checkout process, provide excellent customer service, and resolve any issues that may arise.

• Analytics and Reporting: Track and analyze key eCommerce metrics, such as traffic, conversion rates, average order value, and customer lifetime value. Generate regular reports and provide insights to stakeholders on the performance of the eCommerce platform and initiatives.

• Inventory and Order Management: Collaborate with inventory management and fulfillment teams to ensure accurate inventory levels, timely order processing, and efficient order fulfillment. Implement effective inventory forecasting and replenishment strategies.

• Competitive Analysis: Stay updated on industry trends, competitive landscape, and best practices in eCommerce. Conduct regular competitor analysis to identify opportunities and develop strategies to stay ahead.

• Team Management: Lead and manage a team of eCommerce professionals, including web developers, designers, digital marketers, and customer service representatives. Set performance goals, provide guidance and training, and foster a collaborative and results-driven work environment.

Qualifications and Skills:

• Bachelor’s degree in business, marketing, or a related field (or equivalent work experience).
• Proven experience in eCommerce management, preferably in a similar industry or with a high-growth online retailer.
• In-depth knowledge of eCommerce platforms, content management systems, and digital marketing tools.
• Strong understanding of SEO, SEM, social media advertising, and email marketing best practices.
• Proficiency in web analytics tools, such as Google Analytics or Adobe Analytics.
• Analytical mindset with the ability to interpret data, draw insights, and make data-driven decisions.
• Excellent project management skills, with the ability to prioritize tasks, meet deadlines, and manage multiple projects simultaneously.
• Strong leadership and team management skills, with the ability to motivate and inspire a team to achieve goals.
• Exceptional communication and interpersonal skills, with the ability to collaborate effectively with cross-functional teams and stakeholders.

MGR Accounting Recruiters