This opportunity is part of the Global Technology Infrastructure & Operations team (GTIO), where our mission is to deliver modern and relevant technology that supports the way McDonald’s works. We provide best-in-class foundational technology products and services including Global Networking, Cloud, End User, and IT Service Management. It’s our goal to always provide an engaging, relevant, and simple experience for our customers. The Senior Technical Product Manager is part of the End User Infrastructure and Collaboration (EUIO) team, and reports to Senior Manager, Collaboration Solutions. This is an exciting opportunity for an experienced technology leader to help shape the transformation of infrastructure and operations products and services to the entire McDonalds environment.
Responsibilities & Accountabilities:
- Defines the product delivery roadmap and key landmarks, directing the team on execution and delivery
- Accountable for the overall quality of product or platform implementations, ensuring they are delivered on time and on budget
- Manages a diverse set of partners, both in the corporate and global setting
- Serves as a point of contact when preparing parts of the company for new system implementations or enhancements
- Communicates regular status updates to executive leadership, highlighting key achievements as well as calling out any risks/issues
- Collaborates with the broader team on finding the root cause and solving for often complex issues
- Handle any service issue escalations or outages, working with the support provider to resolve service or support issues
- Be the liaison between markets and End User Infrastructure and Operations team for service with Microsoft 365
- Be the global messaging lead for McDonald’s. Ability to build roadmap for the global messaging environment (application SMTP, corporate messaging, and security on the messaging environment)
- Domain expert for Exchange Online, Exchange On-premises, Exchange hybrid environments, Messaging security, SMTP services in McDonald’s.
Qualifications
Basic Qualifications
- Willingness and ability to live the McDonald’s values every day: Serve, Inclusion, Integrity, Community, and Family.
- Demonstrated ability to work across a large set of internal customers in technical and non-technical roles.
- Stakeholder Management: Managing expectations of end users and key partners from overall Collaboration Solution perspective
- Operational Excellence with key focus on SLA Management, Incident Management, Change Management, Knowledge management and Problem Management
- Ability to handle consistent cross-collaboration and scope definition, thriving in ambiguity.
- Someone willing to learn and have engaging dialogue on the merits of a system.
- Self-motivated, customer and delivery focused with the ability to convey thoughts and ideas clearly and effectively in written and verbal form and have the skills for problem solving
- A great teammate comfortable with collaborating outside of reporting lines
- Has a service-oriented mentality and knows what makes for good user experience
Preferred Qualifications
- 5+ years of Product Management experience
- 5+ years working with Microsoft 365 Exchange experience
- 5+ years working with Messaging security product such as Proofpoint and Ironscales
- 5+ years working with SMTP services such as Mailjet/Mailgun
- 3+ Years working with Intune MDM/MAM, Conditional Access experience
- Experience in deploying services globally
- Vendor Management Skills
Experience
- 8+ years of relevant work experience and a Bachelor’s degree or 6+ years relevant work experience and a Master’s degree.
- Experience leading teams of employees on large-scale system implementations.
- Experience with architecting, engineering, implementing and operating Exchange Online, Exchange On-prem, Exchange hybrid environments, Messaging security and SMTP services
- Knowledge of messaging protocols, SMTP, HTTP, MAPI, etc. and TLS business partner setup, DKIM, DMARC, SPF, etc.
- Staying up to date with the emerging capabilities of Microsoft 365
Additional Information
McDonald’s is committed to providing qualified individuals with disabilities reasonable accommodations to perform the essential functions of their jobs. Additionally, if you (or another applicant of whom you are aware) require assistance accessing or reading this job posting or otherwise seek assistance in the application process, please contact [email protected]
McDonald’s provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to sex, sex stereotyping, pregnancy (including pregnancy, childbirth, and medical conditions related to pregnancy, childbirth, or breastfeeding), race, color, religion, ancestry or national origin, age, disability status, medical condition, marital status, sexual orientation, gender, gender identity, gender expression, transgender status, protected military or veteran status, citizenship status, genetic information, or any other characteristic protected by federal, state or local laws. This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation and training.
Nothing in this job posting or description should be construed as an offer or guarantee of employment.
McDonald’s
Related jobs:
Job Description
A documentary series is seeking a local sound engineer for a full-day shoot during an indie production tied to Essence Fest. The series highlights the journey of four men navigating the high-stakes world of music promotion, showcasing the raw highs, lows, and behind-the-scenes moments with some of the industry’s top artists. The content will be both emotionally resonant and technically engaging, requiring strong sound capture for intimate and dynamic scenes.
Job Responsibilities
-
Provide professional on-location audio recording for full-day shoot
-
Capture clean, balanced sound across multiple speakers in varied environments
-
Set up and manage multiple microphones (lav and boom) for interviews and b-roll
-
Collaborate with directors and producers to ensure optimal audio quality
-
Troubleshoot audio issues in real-time during the shoot
Requirements
-
Must be based in or able to work locally in New Orleans
-
Own equipment required: boom mic, minimum 4 lavalier mics, mixer, recorder
-
Prior experience with documentary or reality-style production preferred
-
Strong communication and teamwork skills
-
Punctual and prepared for a full 9am call time
Compensation
-
$600 for a full-day shoot
-
Independent contract opportunity with potential for future collaborations
Boom Operator for Cosmic Horror Student Film
Job Description
A student film production is seeking a Boom Operator for a three-day shoot on a cosmic horror short film. The project aims to create an unsettling, atmospheric experience and will require a sound technician comfortable working in an eerie, story-driven setting. All professional sound equipment will be provided on set.
Job Responsibilities
-
Operate boom microphone and manage sound equipment during filming
-
Collaborate with the director and sound team to ensure audio clarity
-
Monitor environmental sound and adjust mic placement accordingly
-
Ensure clean dialogue capture in both indoor and outdoor settings
Requirements
-
Experience with boom operation on film sets (student or professional)
-
Ability to work efficiently in a fast-paced, collaborative environment
-
Strong understanding of on-set audio workflow
-
Open to working on a student project with limited resources
Compensation
-
Rate negotiable based on experience
-
This is a low-budget student film; flexibility appreciated
-
All necessary equipment will be supplied
Model Recruiters for Fashion and Talent Agency
Job Description
A top-tier modeling agency is now hiring motivated Model Recruiters to scout new talent and connect with aspiring models in the Atlanta market and beyond. This is a remote-friendly, commission-based opportunity ideal for self-starters who are passionate about fashion, talent development, and building strong networks in the entertainment industry. If you’re looking for flexibility and income potential while expanding your footprint in the modeling world, this role is for you.
Job Responsibilities
- Identify and recruit potential modeling talent through online platforms and personal networks
- Build and maintain a pipeline of qualified candidates for agency representation
- Conduct initial outreach and guide talent through the application process
- Attend weekly calls and monthly virtual meetings for team updates and support
- Stay informed on trends in the modeling and entertainment industries
Requirements
- Must be 18 or older
- Familiarity with the fashion or modeling industry preferred
- Self-driven, organized, and results-oriented
- Smartphone and/or computer required for daily communication
- Able to work independently with minimal supervision
Compensation
- Commission-based pay structure with unlimited earning potential
- 90% remote flexibility
- Access to an established network within the Atlanta modeling market
- Ongoing mentorship and brand-building opportunities