This opportunity is part of the Global Technology Infrastructure & Operations team (GTIO), where our mission is to deliver modern and relevant technology that supports the way McDonald’s works. We provide best-in-class foundational technology products and services including Global Networking, Cloud, End User, and IT Service Management. It’s our goal to always provide an engaging, relevant, and simple experience for our customers. The Senior Technical Product Manager is part of the End User Infrastructure and Collaboration (EUIO) team, and reports to Senior Manager, Collaboration Solutions. This is an exciting opportunity for an experienced technology leader to help shape the transformation of infrastructure and operations products and services to the entire McDonalds environment.
Responsibilities & Accountabilities:
- Defines the product delivery roadmap and key landmarks, directing the team on execution and delivery
- Accountable for the overall quality of product or platform implementations, ensuring they are delivered on time and on budget
- Manages a diverse set of partners, both in the corporate and global setting
- Serves as a point of contact when preparing parts of the company for new system implementations or enhancements
- Communicates regular status updates to executive leadership, highlighting key achievements as well as calling out any risks/issues
- Collaborates with the broader team on finding the root cause and solving for often complex issues
- Handle any service issue escalations or outages, working with the support provider to resolve service or support issues
- Be the liaison between markets and End User Infrastructure and Operations team for service with Microsoft 365
- Be the global messaging lead for McDonald’s. Ability to build roadmap for the global messaging environment (application SMTP, corporate messaging, and security on the messaging environment)
- Domain expert for Exchange Online, Exchange On-premises, Exchange hybrid environments, Messaging security, SMTP services in McDonald’s.
Qualifications
Basic Qualifications
- Willingness and ability to live the McDonald’s values every day: Serve, Inclusion, Integrity, Community, and Family.
- Demonstrated ability to work across a large set of internal customers in technical and non-technical roles.
- Stakeholder Management: Managing expectations of end users and key partners from overall Collaboration Solution perspective
- Operational Excellence with key focus on SLA Management, Incident Management, Change Management, Knowledge management and Problem Management
- Ability to handle consistent cross-collaboration and scope definition, thriving in ambiguity.
- Someone willing to learn and have engaging dialogue on the merits of a system.
- Self-motivated, customer and delivery focused with the ability to convey thoughts and ideas clearly and effectively in written and verbal form and have the skills for problem solving
- A great teammate comfortable with collaborating outside of reporting lines
- Has a service-oriented mentality and knows what makes for good user experience
Preferred Qualifications
- 5+ years of Product Management experience
- 5+ years working with Microsoft 365 Exchange experience
- 5+ years working with Messaging security product such as Proofpoint and Ironscales
- 5+ years working with SMTP services such as Mailjet/Mailgun
- 3+ Years working with Intune MDM/MAM, Conditional Access experience
- Experience in deploying services globally
- Vendor Management Skills
Experience
- 8+ years of relevant work experience and a Bachelor’s degree or 6+ years relevant work experience and a Master’s degree.
- Experience leading teams of employees on large-scale system implementations.
- Experience with architecting, engineering, implementing and operating Exchange Online, Exchange On-prem, Exchange hybrid environments, Messaging security and SMTP services
- Knowledge of messaging protocols, SMTP, HTTP, MAPI, etc. and TLS business partner setup, DKIM, DMARC, SPF, etc.
- Staying up to date with the emerging capabilities of Microsoft 365
Additional Information
McDonald’s is committed to providing qualified individuals with disabilities reasonable accommodations to perform the essential functions of their jobs. Additionally, if you (or another applicant of whom you are aware) require assistance accessing or reading this job posting or otherwise seek assistance in the application process, please contact recruiting.supportteam@us.mcd.com
McDonald’s provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to sex, sex stereotyping, pregnancy (including pregnancy, childbirth, and medical conditions related to pregnancy, childbirth, or breastfeeding), race, color, religion, ancestry or national origin, age, disability status, medical condition, marital status, sexual orientation, gender, gender identity, gender expression, transgender status, protected military or veteran status, citizenship status, genetic information, or any other characteristic protected by federal, state or local laws. This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation and training.
Nothing in this job posting or description should be construed as an offer or guarantee of employment.
McDonald’s
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